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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
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1,681 Reviews from our TripAdvisor Community

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Showing 746: English reviews
Tucson, Arizona
Reviewed 29 July 2012

Love, love, love this beach hotel and have stayed there multiple times and can't wait to return. This grand hotel has never slipped a notch, but continues to improve with every stay. This is the perfect beach experience with awesome waves, white sand and abundant sunshine. Our rooms were beautiful, well appointed and we never left the hotel. Everything we...

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Helpful?
3Thank Nancy S
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Nancy027) I can't think of the right words to encompass how thankful we are to have your continued loyalty in business and the opportunity to serve multiple generations of your family members. It is always a pleasure to read about our small success stories, as you know service and customer satisfaction are at the forefront of our...

Fountain Valley, California
Reviewed 13 July 2012

Hotel Playa Mazatlan was one of the best hotels I have ever stayed in! The view out from our room was amazing. The beach was great and perfect for kids to swim. You can experience the culture of Mazatlan by just sitting on the beach and viewing the stuff that the locals are trying to sell. Henry the Hat man...

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Helpful?
1Thank Tyler B
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Tyler B) Let me begin for thanking you for bringing your family to this our port (Mazatlan) and furthermore for selecting the Playa Mazatlan amongst so many grand hotels in the destination. It is always great to hear that we were able to make an impact on the travel memories of a family as our goal is...

Winchester, United Kingdom
Reviewed 8 July 2012

Well talking about the whole week stay experience it was good overall, but it had a terrible start (All inclusive plan started on Jul 1st) , the food quality on the buffets was very poor on the first two days, to get a cold drink we needed to be nearby to the restaurant because the waiters were very slow to...

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Helpful?
4Thank Farbeyond
Management response:

Dear valued guest (Farbeyond) I am amazed to hear that you traveled from such a long distance to come and visit us; I am also extremely thankful for your honesty and direction on areas of opportunity that the Hotel has in improving our All inclusive plan. As you mention we are 60 years into the Hotel Service Industry and only...

El Paso, Texas, United States
Reviewed 8 July 2012

This was our first family vacation to Hotel Playa, we all keep talking about how friendly everybody was. The activities team was awesome, always keeping us entertain with family friendly activities, from beach volleyball to bingo. The hotel is conveniently located near restaurants, shops, and clubs/bars. There is easy access to the pools and beach. Over all we had an...

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Helpful?
1Thank Cynthia C
Management response:

Dear valued guest (Cynthia C.) I am writing in response to the comment you submitted about our hotel after your recent stay; I would like to personally thank you for taking the time to post such a positive comment while at the same time presenting loyalty to our city and primarily our Hotel. We feel proud to have had the...

Anaheim, California
Reviewed 22 June 2012

This was my second time in the Hotel Playa and we are now going to make this an annual event. The hotel is clean with a friendly and attentive staff. We spent a lot of time on the beach under one of the many shade pavilions on the beach enjoying the ocean and people watching. There were security guards watching...

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Helpful?
4Thank NjD0607
Management response:

Dear Guest (NjD0607) I would like to begin by thanking you for taking the time to write such a positive post about our property, staff and service; as a member of the family of owners and management staff I am flattered to hear that you are now a loyal guest of our Hotel and our port. Mazatlan is a beautiful...

Stockholm, Sweden
Reviewed 8 June 2012

I don't remember other hotel with so many smiley faces on their personal. This and their helpful attitude definitively made my stay more pleasant. Hotel is located near lots of restaurants and its beach is great. Facilities are in good shape and it looks like administration tries to keep improving them.

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Helpful?
1Thank hecktorzr
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Hector Z) We would like to pesonally thank you for taking the time to make such a wonderful comment about your stay, our staff, property and management team. It is always great to hear that the efforts are noticed and helping us to create memoprable experiences to our guests. We would love to have the opportunity to...

Chula Vista, California
Reviewed 28 May 2012

I pick this hotel because of the location, when I got there I found very friendly staff, smile faces and the property central located it. The hotel was very busy, I stayed for the eastern weekend (April 6th,7th & 8th of 2012) I stayed in room 112 it has a great view a access to the beach. The hotel has...

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Helpful?
Thank kev619
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (kev619), I wanted to take the time to personally thank you for taking the time to make such a wonderful post about our Hotel and your loyalty to our brand and port. We are happy to hear that we will be able to serve you and you’re soon; please do not hesitate to contact me directly if...

Sierra Vista, AZ
Reviewed 29 April 2012

This is either our 5th or 6th time to stay at this hotel. The Mexican buffet breakfast is absolutely wonderful. Right they are running specials, and we got one of the rooms with balconies on two sides, small kitchen, 4 free beers a day, free sodas, and free drinking water. I only wish that we could go back tomorrow. Go...

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Helpful?
Thank akinken
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (akinken) I would like to thank you for your continued loyalty and king comments on Trip Advisor about our facilities and services; as a member of the management staff and the family of owners it is always a pleasure to hear that our guest are leaving happy and satisfied. We look forward to serving you again soon;...

Dallas TX
Reviewed 17 April 2012

My wife and I have stayed at the Playa Mazatlan six times. The last being in 2005. Prior to that my parents, sister, and brother would visit annually. Because of the drug violence in Mexico, my wife and I no longer feel safe travelling in Mexico. It is a shame because over the years we had made friendships with hotel...

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Helpful?
Thank Sheridan J
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Sheridan 3), I would like to begin by thanking you for making this comment; I feel that loyal guest have always been the backbone of our industry and hearing that although absent for a couple of years you still think of us, is flattering. I would love to speak more about your safety concerns, so that I...

Bemidji, Minnesota
Reviewed 10 April 2012

well, not a 5 star hotel. but for the price, you can't go wrong. fantastic breakfast buffet every morning. the service is all wonderful. rooms were clean, my friend screwed something up in his room, and could have easily and justifiably been charged big for it, they laughed it off without thinking twice. perfect location. cant think of a bad...

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Helpful?
Thank tommyj62983
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (tommyj62983), Thank you so much for your positive feedback, I am happy to hear that the traditional no holds barred service is still in play on our property and we were able to facilitate you with medical attention. I would love to have the opportunity to show you some of our remodeled rooms in future so we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $107 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#6 Family Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
93 questions
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front, north tower, Villa Hermosa”
 of 5 bubbles izzydito, 19 Mar 2017 | Read review
“Upgraded room was worth the cost. Lots of noise at both sides of the resort from early morning to late night. AC quite noisy.”
 of 5 bubbles bethw2u, 19 Mar 2017 | Read review
“We were on 4th floor which was top. beach, ocean view & sunset view. Loved it”
 of 5 bubbles VancouverBunny, 14 Mar 2017 | Read review
“Pay extra for an ocean view room.”
 of 5 bubbles cheryllP5537WI, 13 Mar 2017 | Read review
“None offer quiet”
 of 5 bubbles TaraP59, 11 Mar 2017 | Read review
5 of 5