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Hotel Playa Mazatlan

GreenLeadersGold level
06/06/2017 07/06/2017
1 room 2 adults 0 children
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Hotel Playa Mazatlan
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1,743 Reviews from our TripAdvisor Community

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Winnipeg, Canada
Reviewed 10 December 2013

I was there in March 2005, had a blast! we sleep like the dead so really the racket some complained about...... I mean we were there when Mexico was in some Baseball playoffs I get it and joined in! I don't have to get up at 6am? I am on Holiday, I tip well and therefore I am treated well....

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Helpful?
Thank Captain B
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, Thank you so much for taking up for the hotel, it put a smile on my face to read such an expressive email. I am glad to hear that you where able to partake in some of the festivities during your last stay and I feel that you pinpointed what makes us unique – we are still...

Lake Country, British Columbia Canada
Reviewed 28 November 2013

I agree with tcombs review .. we also had key problems in our room and obviously not fixed as we were there earlier than the other patron.. we had to get our keys re keyed 3 times.. not good... the noise with these young adults they get on the weekends from different parts of mexico is unbearable.. they kept us...

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Helpful?
3Thank catlady051
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest; As you might have noted on the “tcombs” review you mention, we expressed our sincerest apologies for the situated you went through during your last stay. Please note that we do not traditionally take on these kinds of groups as we are recognized as a Family hotel. We have dealt with the group responsible and will not...

Golden, Colorado
Reviewed 26 November 2013

The Hotel Playa is a low rise paradise in the Golden Zone of Mazatlan. We have been staying there since 1972 and have always enjoyed every trip. The Hotel is well maintained, clean, and safe. The staff goes out of their way to make your trip as enjoyable and stress free as possible. Of course, as a guest, it is...

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Helpful?
2Thank Robert D
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciare your continued loyalty and appreciation for our unique architecture. I will personally thank all the above mentioned for impacting your stay and making sure that you are able to enjoy what a real beachside vacation should offer – Lots of relaxation-. Please feel free to contact me if i can be of service during your...

Edmonton
Reviewed 24 November 2013

Very clean, friendly staff (as always in Mexico) Room & view better much better than expected. The property was built in 1955 and for me did not show it's age. It has the traditional tiles with slight Mexican flare so to speak. Room was clean by noon every day. The first few days were a little noisy as 700 students...

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Helpful?
4Thank kstuart
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We sincerely appreciate you taking the time to comment on your stay and on some of the various amenities the hotel has to offer, we thank you for as well inviting other guest to come visit our destination. I hope that we have the opportunity to be of service to you again in the near future, and...

calif
Reviewed 23 November 2013

First the good. Great location. It is right on the beach; and they have a large expanse of beach - perhaps one of the largest in the bay. The beach is clean, the water warm, their beach side seating is great with plenty of shade. Service has been great. The staff goes the extra mile and is pleasant. The hotel...

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Helpful?
3Thank tcombs
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, I am writting in response, to your comments and critiques about your recent stay here at the Playa Mazatlán Beach Hotel. I am very thankfull for your kind comments about our location, staff and service; please note that we take great pride in making every guest feel well atended and satisfied. In regards to your notes about...

Reviewed 19 November 2013

The last time I was in Mazatlan was about sixteen years ago. Back then one can still see the beach from the street. Not so today. High rise hotels and stores cover up the view. I'm writing this review on my last night on a four night stay at Hotel Play Mazatlan. I am underwhelmed which is another way of...

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Helpful?
4Thank PilgrimsRegress
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, I am writting to thank you for taking the time to post a review of your stay with us. I am saddened to hear some of your opinions yet they inspire me to continue to strive for success and perfection, as our motto is to “always keep moving forward” I am sruprised to hear that you did...

Reviewed 19 November 2013

My wife and I stayed a week in November and for the most part enjoyed our stay. I think the week we stayed must have been on a Mexican school holiday because it was full of party teens yelling and running up and down the halls one night. The resort must of stepped up security after that cause all was...

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Helpful?
2Thank Buckwheat999
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to offer us your review; I would like to point out that the issue with the noise was due to a group that unexpectedly ended up being a college tour, that will not be allowed back into the hotel, and was quickly moved as you were able to see during the...

Reviewed 16 November 2013

I had a complicated booking to complete and had to ask for help from the reservation staff at Hotel Playa Mazatlan. I was lucky enough to speak with Rosa who was extremely helpful. She was very patient with me and insured we got the booking correct and that every thing would be in order. She also gave me some excellent...

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Helpful?
Thank Dailycoast
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We sincerely appreciate your positive comments about Rosa, I am sure that she will be thrilled to know that she received recognition on such a public forum. We are glad to hear that the service standards are being met and exceeded in such a way as to make an impact on the points of view that our...

Danville, California
Reviewed 31 October 2013

Stayed one night at Hotel Playa Mazatlan at the end of a week long visit to the city. We enjoyed the place, but it was mostly motel-level on a grand scale. Beds weren't so great - platforms built into the walls with an okay full size mattress. Room needed to be aired out when we got there, but quickly was...

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Helpful?
1Thank TimB_CA
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to write your comments, and we feel concerned about your overall rating of the property, we hope that you give us a chance to show you some of the variety of rooms that we have to offer, as well as a chance to visit during a different time of the year...

Overton, England
Reviewed 30 October 2013

We spent two nights here for a rest during our motorcycle tour. Our rooms 351 and 355 overlooked the beach, Pacific Ocean, islands and town. Pretty good! Big, spacious, clean rooms, good shower, good breakfasts, free parking, great beach, lovely warm ocean (certainly not the English Channel in October!), shoals of sardines, pelicans and frigate birds skimming and soaring by....

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Helpful?
Thank themotorcycleman
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to give such a poetic description of your visit to our hotel and coastline, I hope that the memories we significant enough to gain your repeat business. Perhaps if you come during a different time of the year you will be able to see some of the variety of travelers that...

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06/06/2017 07/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $118 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#4 On the Beach Hotel in Mazatlan
#4 Spa Hotel in Mazatlan
#6 Family Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
98 questions
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No-smoking room with a view of the ocean”
nan502101, 25 Apr 2017 | Read review
“Double check that the hotel is going to provide the same room that the online description is advertising”
Charming41, 22 Apr 2017 | Read review
“Go to El Ranchero green resort.”
Gabby615, 8 Apr 2017 | Read review
“Ocean View and away from the buffet - night club area.”
4GaryR, 5 Apr 2017 | Read review
“Heard beach view was noisy but don,t know”
suekennington, 31 Mar 2017 | Read review
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