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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
Hotel Playa Mazatlan
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1,682 Reviews from our TripAdvisor Community

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Showing 747: English reviews
Cottage Grove
Reviewed 20 February 2017

Playa Mazatlan is a great location with one of the best beaches. It is very clean with the staff being friendly and very helpful. Alejandro in the gym was just the nicest person. We loved talking to him and he always had a smile for everyone. Martin, one of the waite staff was one of the best. He is very...

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Helpful?
Thank marysuegaletka
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We appreciate greately everyone of your comments, please know we will pass them along to our management and staff you mentioned, they will be thrilled to know their efforts are being noticed and liked. We love being of service. LTVient

Creston, Canada
Reviewed 17 February 2017 via mobile

Stayed here for 10 days in February. Location is fantastic, beach is the best and service is friendly. Would stay here again but would not bother with the all-inclusive as there are elements that are restricting...ie no bottled water before 11AM no cappuccino before 11AM and no booze before 11AM. Bottled beer is extra as well. Food is good but...

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Thank Nightdark
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We greatly apprecciate the time taken to share all your honest thoughts, as this is how we learn from our visitors. Please know we will bring this up in our weekly quality meeting, in the hopes of improving in all our areas of opportunity. Greetings LTVient

Edmonton, Canada
Reviewed 16 February 2017

Spent three weeks at the hotel In January/February 2017. My overall assessment was positive. It is not a luxury property and the atmosphere is, therefore, more relaxed than at a 5-star hotel. The room was comfortable - fair size, comfy bed, clean, with daily thorough cleaning. I had booked an ocean view room which had access to a balcony with...

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Thank jeang260643
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We are sorry to hear you missed our US Sports Bar, with satelite Tv from US and Canada, to make sure we get all mayor sporting events, it is up on the second floor next to the main pool, we hope for second visit where you can enjoy our Sports Bar to the max!! As for the...

Reviewed 12 February 2017

So many lovely accommodations in Mazatlan it can be hard to choose, but when you consider your primary reasons for going there are walks on the beach and swimming in the ocean, and the incredible and abundant seafood, the Playa Mazatlan goes to the top. Whether you choose to limit your trip to what the Zona Dorada has to offer...

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Thank J L J
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest Thank you for honoring us with a nice review, we are happy to be part of such a great vacation!!! We also are thankful for your recommendation. Greetings LTVient

Vancouver, Canada
Reviewed 8 February 2017

The staff are great and very helpful and friendly. The Concierge was not quite as helpful. The room was comfortable, although we found that we were quite cold at night. The Italian restaurant was exceptional and the food presentation and quality was outstanding at that restaurant. No complaints there. The buffet on the other hand was disappointing. I'm not sure...

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2Thank wendywooey62
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (wendywooey62) We appreciate you taking the time to post your comments in regards to your recent stay. I am sorry to hear that you did not enjoy the restaurant options in and around the hotel. I will share your comments with our food and beverage department in the hopes of informing them of the areas of opportunity...

Edmonton, Canada
Reviewed 6 February 2017 via mobile

This is our 7 visit to Mazatlan and our first stay at this hotel. Let me start with the good: The beds and pillows we found comfortable, the grounds at this hotel are very well kept and clean, We really liked the location in the gold zone . Loved that I didn't have to get up and run down to...

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2Thank emptynestersx2
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (emptynestersx2) We appreciate you taking the time to post some of your comments and let us know of your experience while visiting us. I a glad to hear that you enjoyed the amenities in and around the hotel, as well as the grounds. We are surprised to hear of your experience as it pertains to the food...

Salt Lake City, Utah
Reviewed 5 February 2017

We have been coming to this hotel for over 30 years. It is nicer and more manicured every time I come. The people are extremely nice and always willing to help and go above and beyond. If you want a vacation that you can just sit and relax on the beach and be catered to, then this is the place!...

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1Thank shaunstoryz
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (shaunstoryz) We are thrilled to hear of your experience this past trip, and honored to hear of your continued loyalty over the years. It is always a treat to hear of family trips that include multiple generations, it is our goal to make sure that we can make each one of you enjoy your stay and look...

Huntington Beach, California, United States
Reviewed 5 February 2017

I love this hotel. The food and service was excellent. The room was immaculate with a spectacular view of the ocean. I will definitely make reservations for a longer stay soon and hopefully will someday be able to bring my family. This resort is available as all inclusive also. Transportation from the airport is easily accessible and reasonably priced. A...

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Thank Muriel R
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Muriel P) We are thrilled to hear that you enjoyed your visit with us, it is always a pleasure to hear when we meet and exceed expectations. Please feel free to contact me direct if I can be of service in pinpointing what package and room option will better suit your needs. Best wishes and safe travels,...

Spruce Grove, Canada
Reviewed 4 February 2017

The Playa Hotel was ok. Not a 4.5 star like it says. We were unaware that the zip line and rock climb was under construction, Kids were not allowed in the hot tubs, Food was average, Snack Bar didn't have a good selection only nachos and cheese, fries, pizza, chicken fingers and hot dogs. The beds were like sleeping on...

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1Thank michelle w
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (michelle w) I am sorry to hear that you were unaware of the change to the zip-line and rock climbing wall, this is a feature that was remodeled as of November 2015. As per your drinks, please note that the hotel caters to both all inclusive, room only guests and exterior cash paying clients, all of which...

Milbank, South Dakota
Reviewed 3 February 2017

Pros: The service was excellent whether at the bar, restaurant, poolside or beach side. Julio was one of my favorites. The food at the Italian restaurant was very good...ate there twice. The rooms were spacious and clean. Awesome beach front with 24 hour security. The main pool was good--enjoyed poolside bingo. Loved the open air restaurant. Parasailing, jet skis, kayaking...

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1Thank WillyBNugget
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We greatly apprecciate all your kind comments the good, the bad and the ugly, as this is how we lear from our visitors about all our areas of opportunity as we aim to keep enjoying of your loyalty. We hope to be of service again in a future. Gracias LTVient

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $108 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#6 Family Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
94 questions
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Unless you love to party, try to get a room in the north tower as it's a bit quieter in the evenings”
 of 5 bubbles Travellers_8, 25 Mar 2017 | Read review
“Ocean front, north tower, Villa Hermosa”
 of 5 bubbles izzydito, 19 Mar 2017 | Read review
“Upgraded room was worth the cost. Lots of noise at both sides of the resort from early morning to late night. AC quite noisy.”
 of 5 bubbles bethw2u, 19 Mar 2017 | Read review
“We were on 4th floor which was top. beach, ocean view & sunset view. Loved it”
 of 5 bubbles VancouverBunny, 14 Mar 2017 | Read review
“Pay extra for an ocean view room.”
 of 5 bubbles cheryllP5537WI, 13 Mar 2017 | Read review
5 of 5