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Park Royal Mazatlan

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Park Royal Mazatlan
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356 Reviews from our TripAdvisor Community

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Showing 101: English reviews
Los Angeles, California, United States
Reviewed 17 October 2016

we just got back from a 3 night stay at this hotel. we were here for a family wedding. the ceremony was held outdoors with the ocean as a backdrop. can't get a more picturesque place for a ceremony. after we moved indoors to the reception room which was quite adequate for a wedding reception. the pros; the staff is...

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Helpful?
Thank Svaldez
JorgeAEscalante, General Manager at Park Royal Mazatlan, responded to this review

Dear “Svaldez” Thank you so much for favorable comments about our hotel. We work very hard to achieve the level of guest satisfaction that you express in your review, especially when our friendly staff receives a favorable mention. On the other hand, I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate...

Reviewed 13 September 2016 via mobile

The hotel is very good! The only thing is the AC doesn't go low. It works but considering humidity, I could accept it a little lower But everything else is good! Staff, food, premises, parking, security, etc

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Helpful?
Thank Mercury B
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “Mercury B” Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return soon

Cypress, Texas
Reviewed 26 August 2016 via mobile

Here for an all inclusive, tell you more later, wedding of a good friend. Arrived around 1:30 PM from a flight from Monterrey, and we could not check in until 3:00 pm per scheduled hours. The hotel used to be Crowne Plaza now it is Park Royal. A bit disorganized after the take over. It is supposed to be all...

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Helpful?
Thank aghyba
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “aghyba” Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We hope you give us a chance in the future to show you...

Chihuahua, Mexico
Reviewed 14 June 2016 via mobile

The service was great . . . All personnel was very polite and helpfull. Installations in general are ok, but still have some serious issues. 1) Just two elevators are working and 1 is not 2) Ice machine from the second floor never worked 3) I was on room 207 . . . No Balcony . . . Are you...

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Helpful?
Thank Luis G
IHGService, Guest Relations Manager at Park Royal Mazatlan, responded to this review

Dear Luis G, Thank you very much for taking the time to share your comments online. We are pleased to know you liked the service you received from out staff. On the other hand, we would like to apologize for the issues you had with your room and the some of our facilities like the elevator did not live up...

El Paso, Texas
Reviewed 29 May 2016

The staff is great very helpful. Rooms are clean and spacious.Pool was nice and clean. Food was just average they should get more items on their menu specially because there's nothing close by. And maybe a second restaurant with a more sophisticated menu. The hotel is far from places where to eat and shop. And the beach was not the...

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Helpful?
Thank AColon915
Alberto A, Gerente at Park Royal Mazatlan, responded to this review

Dear "Acolon915" Thank you for your comments as it is through them that we can becomen a better place to stay. i want to thank you for your positive comments regarding our staff service and on me size confort of our guest romos. Then, too, we are in the process of developing a new meak as you are rigth with...

colorado springs
Reviewed 23 May 2016

We enjoyed this place when we stayed. It was clean, the food was good, service was excellent and it was right on the water. The POOL was WARM!! There was a wedding going on and the hotel catered it - the food looked good and the staff was attentive. Highly recommend this for your next trip.

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Helpful?
Thank hsabin
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear hsabin, Thank you so much for taking your time to share this great comment of your experience at Crowne Plaza Mazatlán, we do really appreciate your review about our staff and our hotel. It is a pleasure to be able to thank our staff for doing their job and manifesting it as ”Excellent ” . Please do not hesitate...

El Paso, Texas
Reviewed 23 April 2016

Very pleased with the Hotel, staff were very friendly and helpful. Food was great, Rooms very clean. "Koodos" to the event planner, Very organized! Family members Wedding- Lily& Roger. We would love to return..

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Helpful?
Thank 915Veronica915
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear 915Veronica915, It is a great privilege to receive such a great comment about your recent stay in our hotel... Greatly appreciate the comments about our Hotel and staff. Please do not hesitate to contact us directly should you need any assistance in planning your next stay... We will be waiting with open arms here at "your home, away home"...

Minneapolis, Minnesota
Reviewed 9 April 2016

This was a nice hotel for a larger family as we were able to get a 3 bedroom condo (which is not easy) for a very reasonable price. The unit was nice and views amazing. Beach and Pool are fantastic. The concierge, Filamon, and the bell boys (two Jose's) are wonderful! Their friendliness and helpfulness with tours, transportation, and recommendations...

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Helpful?
Thank BrianD67425
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear BrianD67425, Thank you very much for this detailed comment about your family vacation at our hotel. We greatly appreciate the comments about our staff who made your vacation an unforgetable moment, they already been informed about this and received congratulations from all our team, this is a great motivation piece for them in order to continue providing excellent service.......

Coral Gables, Florida
Reviewed 2 April 2016

This hotel does not honor the rate confirmed on my reservation: Reservation Confirmation # 66955582 at Crowne Plaza Resort, I did a reservation on March 09, 2016 to stay from March 20 to March 24 and they charged me $140.56 per night on my credit card. I didn't recommend this kind of hotel. The reservation staff never take care of...

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Helpful?
Thank kacruzc
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear kacruzc, Thank you for giving us the opportunity to clearify this misunderstanding with your reservation... We always honor all our confirmed rates. Our hotel system, make all the transactions with the currency of our country…….And, at that time you made the reservation the exchange rate was $18.50 pesos per dollar. The confusion was because your bank ran a diferent...

Reviewed 27 March 2016

We experienced our first time at the Crown Plaza this year. It was wonderful! The staff are all so kind , helpful and went out of their way to make our stay so special. Special thanks to Jose, Felix and Jose Miguel,the best bellmen ever. Also Philomon the conscierge, so helpful. All the waiting staff in the restaurant, especially Ramon,...

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Helpful?
1Thank louron63
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear louron63, It is a great privilege to receive such a great comment about your recent stay in our hotel... Greatly appreciate the comments about our staff, they have already been informed about this and received congratulations from all our team, this is a great motivation piece for them in order to continue providing excellent service. We are delighted that...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Concierge
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
All inclusive/European plan hotels and resorts located at Mexico, Argentina and Puerto Rico. ... more   less 

Additional Information about Park Royal Mazatlan

Address: Av. Sabalo Cerritos 3110 | Marina Mazatlán, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $94 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Mazatlan 3.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Crowne Plaza Mazatlan Hotel Mazatlan
Hotel Style:
#12 Spa Hotel in Mazatlan
#25 On the Beach Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Mazatlan staff and other travellers.
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Questions? Get answers from Park Royal Mazatlan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book elsewhere.”
marilyn142, 7 Mar 2017 | Read review
“They will change rooms if you are persistent.”
pcnaturegirl, 10 Dec 2016 | Read review
“One morning they were fixing something in another room and it was noise. But the rest of the time it was OK.”
AColon915, 28 May 2016 | Read review
“Good place to stay for an affordable price”
hsabin, 22 May 2016 | Read review
“Choose the honeymoon suite (gobernador room)”
Black_gr, 29 Jan 2016 | Read review
5 of 5