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Park Royal Mazatlan

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Park Royal Mazatlan
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348 Reviews from our TripAdvisor Community

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There are newer reviews for Park Royal Mazatlan
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Showing 97: English reviews
Guadalajara, Mexico
Reviewed 14 December 2016

No business program which includes at least breakfast. Bad maintenance. Doors and walls dirty. Needed an extra blanket and took them an hour to deliver that in my room and was not enough due to the cool night.

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Helpful?
Thank 443luisalbertoq
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear "443luisalbertoq" Thank you very much for your comments, which are very important to us. Let us offer an apology for the delay in the reaction time to your needs, I assure you we will be strengthening our processes of attention to the clients. We will take into account your opinion about our stay packages. Thanks again for your comments...

Lansing, Michigan
Reviewed 10 December 2016

We stayed during the first week of December. We had a small studio room with a view of the ocean. No microwave, no fridge. Showers were usually cold. Bad odors in hall around elevators. Only two out of three elevators were operational. Family stayed in larger room with kitchen - fridge, microwave, but no utensils. Same smell around elevators. Food...

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Helpful?
Thank pcnaturegirl
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “pcnaturegirl” Thank you for sharing your opinion about your recent stay with us. Its good disposition is well appreciated as are its observations about the odors and room equipment. Actions will be taken to correct these details. On the other hand, thank you very much for the mention of our staff, I will give you their opinion. We will...

Austin, Texas
Reviewed 21 November 2016

Very friendly staff, great view from all the rooms, great beach right in front. We went for a 7.5 mile walk the first day we were there. Only one place to buy coconuts on the beach. I like places that aren't all inclusive so I can try all the restaurants in the area. Close enough to town for convenience, but...

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Helpful?
1Thank TxBrazo
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “TxBrazo” Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. It is a pleasure to know that our staff made him feel at home and meet your expectations. . Once again thank you very much and hope you return soon. Sincerely

Cedar Hill, Texas
Reviewed 13 November 2016

Staying here during a business trip for several days, I found the staff to be exceptionally friendly. Eating most meals here during my stay, the food was excellent for breakfast and dinner. The rooms were clean and the floor I was on, exceptionally quiet. Elevators could use a bit of help and I was a bit leary of the security...

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Helpful?
1Thank poutababy
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “poutababy” We appreciate the time you took it to leave your comments which are so important to us. It is a pleasure to know that our staff made him feel at home and meet your expectations. We continue working on the elevator repair number two, we are already in the final phase of the repair. We hope you will...

El Paso, Texas
Reviewed 26 October 2016 via mobile

Went with a lot of friends so got into several rooms. All with cheap updates, ugly showers, and doors have a huge gap below so noise and light get in. Construction noise even people talking in the hallways. He elevators are super ugly, and there was always one or two out of service. For that price I expected a lot...

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Helpful?
1Thank cindyq09
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “cindyq09” Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding room service, pool and shower experience. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate...

El Paso, Texas
Reviewed 25 October 2016

It all started since we tried to make our reservation. They did not accept credit card, they needed an actual bank deposit (cash) for at least the first night. Not sure if this was because they were in a process of changing the hotel name from Crown Plaza to Park Royal. Anyways, they should have a better reservation system. Once...

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Helpful?
1Thank unic_15
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “unic_15” Thank you for taking the time to review our property. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences....

Los Angeles, California, United States
Reviewed 17 October 2016

we just got back from a 3 night stay at this hotel. we were here for a family wedding. the ceremony was held outdoors with the ocean as a backdrop. can't get a more picturesque place for a ceremony. after we moved indoors to the reception room which was quite adequate for a wedding reception. the pros; the staff is...

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Helpful?
Thank Svaldez
JorgeAEscalante, General Manager at Park Royal Mazatlan, responded to this review

Dear “Svaldez” Thank you so much for favorable comments about our hotel. We work very hard to achieve the level of guest satisfaction that you express in your review, especially when our friendly staff receives a favorable mention. On the other hand, I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate...

Reviewed 13 September 2016 via mobile

The hotel is very good! The only thing is the AC doesn't go low. It works but considering humidity, I could accept it a little lower But everything else is good! Staff, food, premises, parking, security, etc

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Helpful?
Thank Mercury B
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “Mercury B” Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return soon

Cypress, Texas
Reviewed 26 August 2016 via mobile

Here for an all inclusive, tell you more later, wedding of a good friend. Arrived around 1:30 PM from a flight from Monterrey, and we could not check in until 3:00 pm per scheduled hours. The hotel used to be Crowne Plaza now it is Park Royal. A bit disorganized after the take over. It is supposed to be all...

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Helpful?
Thank aghyba
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “aghyba” Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We hope you give us a chance in the future to show you...

Chihuahua, Mexico
Reviewed 14 June 2016 via mobile

The service was great . . . All personnel was very polite and helpfull. Installations in general are ok, but still have some serious issues. 1) Just two elevators are working and 1 is not 2) Ice machine from the second floor never worked 3) I was on room 207 . . . No Balcony . . . Are you...

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Helpful?
Thank Luis G
IHGService, Guest Relations Manager at Park Royal Mazatlan, responded to this review

Dear Luis G, Thank you very much for taking the time to share your comments online. We are pleased to know you liked the service you received from out staff. On the other hand, we would like to apologize for the issues you had with your room and the some of our facilities like the elevator did not live up...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Concierge
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
All inclusive/European plan hotels and resorts located at Mexico, Argentina and Puerto Rico. ... more   less 

Additional Information about Park Royal Mazatlan

Address: Av. Sabalo Cerritos 3110 | Marina Mazatlán, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $95 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Mazatlan 3.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Crowne Plaza Mazatlan Hotel Mazatlan
Hotel Style:
#12 Spa Hotel in Mazatlan
#24 On the Beach Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Mazatlan staff and other travellers.
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Questions? Get answers from Park Royal Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book elsewhere.”
 of 5 bubbles marilyn142, 7 Mar 2017 | Read review
“They will change rooms if you are persistent.”
 of 5 bubbles pcnaturegirl, 10 Dec 2016 | Read review
“One morning they were fixing something in another room and it was noise. But the rest of the time it was OK.”
 of 5 bubbles AColon915, 28 May 2016 | Read review
“Good place to stay for an affordable price”
 of 5 bubbles hsabin, 22 May 2016 | Read review
“Choose the honeymoon suite (gobernador room)”
 of 5 bubbles Black_gr, 29 Jan 2016 | Read review
5 of 5