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Hotel Riu Emerald Bay

08/05/2017 09/05/2017
1 room 2 adults 0 children
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3,073 Reviews from our TripAdvisor Community

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Showing 2,204: English reviews
Red Deer, Canada
Reviewed 28 December 2013

Hotel was okay, clean. have certainly had better service, especially from the buffet staff and resturant manager, whom didnt even smile or acknowledge us. The beach was great, as well as the pools. We enjoyed a game of pool every night in the sports bar, loved the bartenders in the classy bar (opens at 4..you get actually glasses haha). Italian...

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2Thank dragonlady40
Reviewed 27 December 2013

That was our second time during 1 year and this time we spent in Riu Emerald Bay 14 days , was worth it , super beaches without rocks perfect for jogging , power walks and swimming. Food was very good , fresh with several daily choices of seafood . Rooms are comfortable and all with Ocean views ( don't pay...

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3Thank Margaret012
Mississauga, Canada
Reviewed 27 December 2013

I stayed at Riu Emerald Bay Nove.26--Dec.03, the Hotel was very impressive, what was surprising that every room is Ocean view, of course some have better Ocean View that others,. Place was full with the local well to do Mexicans, who comes there for three/four days vacation. Food was plenty , but not mush healthy or tasty,. lot od sugar...

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4Thank j d
Canada
Reviewed 24 December 2013

We just came back from Mazatlan, it was our 2. time staying there, as always we were really Pleased.Upon arrival at the Hotel a staff member boarded the Bus & attached the wristband, then all you had to do was walk to a Table in the Lobby, where u got your Room key & a Welcome drink. There are 3...

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7Thank glassmanCanada
Edmonton, Canada
Reviewed 24 December 2013

I have been to this property last March 2013 and was very impressed with the hotel, food and friendly stuff. It's a very safe resort with a beautiful views from every room. There is direct bus service to town which has a lot of shopping stores. Mezatlan is very friendly city with a lot of American and CanDian tourist living...

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3Thank JRCoach
Toronto, Canada
Reviewed 21 December 2013

This is my 66th review on the TripAdvisor as a Top Contributor since 2011. I strongly recommend a visit. as long as you like beautiful golden sandy beach on the Pacific, as well as good food, in abundance without any limits. Serving staff very friendly and helpful. Resort very popular with Canadians from Quebec, Ontaro, Albera and British Colombia, all...

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3Thank Sabir S
Vancouver, Canada
Reviewed 21 December 2013

This hotel was outstanding. We stayed 7 nights on a Sunwing Vacation (love Sunwing--they are so organized) and were very impressed. The guide on the bus was informative and helpful (although I wish they wouldn't speak so fast--most of them have English as a second language, so their accent is difficult to understand). Check in was easy and quick. The...

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7Thank julsmavis
Sarnia, Canada
Reviewed 20 December 2013

Just returned from a week's vacation -- Dec 10th to 17th. I agree, I just don't get the negative comments on this place. It was beautiful. We travel a lot and this is by far one of the nicest resorts we have stayed in. Stayed at the Riu in Aruba and Puerto Plata - no comparison. This is the best...

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5Thank Jim B
Vancouver, Canada
Reviewed 20 December 2013 via mobile

Please believe all the negative comments! If you expect a 5 star resort you'll set yourself for disappointment big time. Very crowded in Dec. Nothing luxury ... more like a hang out place on the weekends for Mexican families. Drinks are made with cheap run down alcohol. Entertainment at night sucks. Don't even bother with the Mexican restaurant. Worst Mexican...

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3Thank Nikcheh
Ontario
Reviewed 19 December 2013

Amazing Family Trip - Family of Five - Full Trip Review Just returned from 7 Nights trip Dec. 10-17 with family. It was awesome. I am so glad we disregarded the negative reviews. Not sure what planet those people are from or expect but suspect they would never be happy no matter where they went. Most noticeable mention is this...

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16Thank J L

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08/05/2017 09/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $197 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are oceanview but the best views come from higher floors”
LovetheSun72, 26 Apr 2017 | Read review
“All room face the ocean. You can ask for higher floor but you probably won't get it. We asked but it would cost us "mucho dinero”
Princess_Suite, 25 Apr 2017 | Read review
“Splurge for the honeymoon suite - worth the view!”
Flamesgirl, 25 Apr 2017 | Read review
“All rooms are ocean view. Don't pay for an upgrade.”
TanyaN693, 24 Apr 2017 | Read review
“All the rooms have an ocean view, don't pay for an upgrade”
  • Nice big rooms
ThebeeKitchener, 24 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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