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Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
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2,867 Reviews from our TripAdvisor Community

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Showing 2,021: English reviews
Winnipeg, Canada
Reviewed yesterday NEW

Summary My wife and I stayed at Riu Emerald Bay (REB), Mazatlan for a week (Jan. 6 – 13, 2017) and had a great time. The resort is fairly new, beautiful, well maintained and very clean. The beach is excellent and the resort is in an interesting location. The facilities and service were excellent. However, we were a little disappointed...

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Thank Doug C
Winnipeg, Canada
Reviewed yesterday NEW

Stayed here for 7 days second week of January. Weather was perfect! This resort is large with plenty of rooms, however, it did not feel crowded and overwhelming. The staff were fantastic and the resort is exceptionally clean, I was very impressed. For this reason I would return. Three pools, we found the far left pool to be quietest. The...

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Thank Mike S
Bismarck, North Dakota, United States
Reviewed yesterday NEW

My husband and I spent Christmas at this resort in 2016. Pros: nice sand beach, food, service, clean grounds, lots of lounge chairs, mini-fridge in room, cold beer, good water pressure and good air conditioning, convenience shop, all bartenders and waiters were friendly, several bars to choose from Cons: towel cards, lots of stairs, slow elevators, no wi-fi in rooms,...

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Thank Sherry Y
Minneapolis, Minnesota
Reviewed 3 days ago NEW

We went in March last year and had a great time. Met some great people too. Like the location, it was just walk up the beach to some shops and to long of a ride to the market and down town. The dinner buffet was better then the specialty options. Roasted lamb was awesome. Not going to lie the elevators...

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2Thank John_Nooyen
B.C.Canada
Reviewed 3 days ago NEW

When you return,you will be considered Family,!!! by the wonderful staff. #1. Flight.. SunWing Airlines. OK. .On time. Info on resort given on Transfer bus. Three flights leaving so close together,made departures overflowing,crowded. #2. Staff and Hotel : Fantastic.!!!! they give our wrist bands on arrival, then inside Lobby, envelop with room key card, towel cards.map etc. Bags delivered to...

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3Thank JoLeen2
Winnipeg, Canada
Reviewed 3 days ago NEWvia mobile

We really enjoyed our stay at the Riu. Some of the highlights for us were as follows: 1. THE BEACH! If u enjoy spending most of your time by the ocean u will not be disappointed, it is long and wide and beautiful. 2. The view from every room is amazing. Sitting on the balcony every morning and watching the...

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5Thank Lisa W
Reviewed 3 days ago NEWvia mobile

We just got back from our family trip to the Riu (January 6-13). We had a great time! All in all the resort is excellent and Mazatlan is a great destination, don't be fooled by the negative reviews. A few things worth mentioning -Sunwing did an excellent job getting us to the resort and through reception quickly, our room was...

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4Thank Mitchco12
Yellowknife, Canada
Reviewed 4 days ago NEW

This is a very nice resort. The room was very nice. Beverages in the fridge and liquor dispenser are standard with Riu resorts. The property itself is impressive. Clean and well maintained. The food choices were average. The buffet is somewhat limited and I was struggling to find something new or different. The pool area is nice. Always found a...

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2Thank whatikpayne
Reviewed 4 days ago NEWvia mobile

I can't say enough great things about this resort and it's staff. Arrival: When we arrived we were greated with a welcome cocktail. Staff was extremely organized and checked us in very quickly. They thoroughly explained what was included in our stay, and what was available for an additional cost. Location: In my opinion, this hotel is perfectly located. It's...

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5Thank kble123
Regina, Canada
Reviewed 1 week ago NEWvia mobile

It is a fantastic and the best resort in Mazatlan. I personally think that the food was good but not as great as a five star resort. I will definately come back here again. The beach is amazing. Lots of bars around the resort. Staff is very friendly.

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2Thank Member1314

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $181 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a great ocean view. Jacuzzi suite rooms are worth the extra cost!”
  • Balcony of Jacuzzi Suite Room
  • Bedroom in Jacuzzi Suite Room
 of 5 bubbles DougC341, 16 Jan 2017 | Read review
“Above third floor should be good views, all rooms face ocean. Elevators are slow.”
 of 5 bubbles sherryy529, 16 Jan 2017 | Read review
“Family Room”
 of 5 bubbles John_Nooyen, 14 Jan 2017 | Read review
“All the rooms are ocean view.”
 of 5 bubbles whatikpayne, 13 Jan 2017 | Read review
“All rooms have ocean view”
 of 5 bubbles DiliaP123, 10 Jan 2017 | Read review
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