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08/10/2017 09/10/2017
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    Hotel Riu Emerald Bay

    Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
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    08/10/2017 09/10/2017
    Traveller (3098)
    Pool & Beach (683)
    Room & Suite (671)
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    Overview
    • Excellent36%
    • Very good35%
    • Average16%
    • Poor7%
    • Terrible6%
    Travellers talk about
    “sports bar” (258 reviews)
    “jacuzzi suite” (56 reviews)
    Wifi
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Kids Club
    Housekeeping
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from Hotel Riu Emerald Bay
    Special Offer: SAVE 20% PROMOCODE: 20RC
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    El Cid Marina Beach Hotel
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    Pueblo Bonito Emerald Bay
    2,999 reviews
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    Rooms
    8 Oct.9 Oct.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (3,198)
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    1 - 5 of 2,253 reviews

    Reviewed yesterday via mobile

    It's average. Not worth the high price, even if it's an all inclusive resort. It's super humid in the lobby (no AC). They have no room service. They kick you out of the pool early at 7:30pm. Their all inclusive beer is limited to only...More

    Thank Myrna E
    Reviewed 4 days ago

    Traveled in January 2017 and enjoyed this hotel very much. It is located at the extreme end of Mazatlan with nothing much around it but other hotels and a very nice small shopping area a walk away. This hotel is very large which results in...More

    Thank superrabbit
    Reviewed 2 weeks ago

    First, I did enjoy the hotel and staff. Service was very good and room was nice. With that said the reviews are true as far as the elevators. What a mess. I have been to many different regions of Mexico. Did enjoy Mazatlan but we...More

    1  Thank Charg3rs
    Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald BayResponded 1 week ago

    Dear guest, Thank you for choosing our hotel in Nuevo Mazatlán and for taking the time to share your experience with us. Since our main priority is to make our customers feel comfortable, we are glad to read that liked the room you stayed in...More

    Reviewed 3 weeks ago

    This was our second time staying at this hotel. We enjoyed it greatly both times. Our favorite thing was to go for long walks on the expansive beach. The food was good. The ama carter restaurants were buffet style except the Mexican restaurant, that had...More

    3  Thank Jeannine M
    Reviewed 4 weeks ago

    Took my family here including our 2 year old daughter, had to wait nearly 2 hours for our room as they had made a mistake. When we finally did get a room it wasn't the type that we had reserved and paid for. On top...More

    3  Thank Ray D
    Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald BayResponded 3 weeks ago

    Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. We would like to clarify that bed and room requests are always subject to availability. We regret to read you were initially not satisfied with the room you were...More

    El Cid Marina Beach Hotel
    2,324 reviews
    #1 of 79 hotels in Mazatlan
     
    Pueblo Bonito Mazatlan
    1,549 reviews
    #8 of 79 hotels in Mazatlan
     
    Pueblo Bonito Emerald Bay
    2,999 reviews
    #2 of 79 hotels in Mazatlan
     
    Hotel Playa Mazatlan
    1,817 reviews
    #3 of 79 hotels in Mazatlan
     
    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Breakfast included
    • Conference Facilities
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • USD 145 - USD 286 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Top resorts Hotel in Mazatlan
    • #7 Spa Hotel in Mazatlan
    • #8 On the Beach Hotel in Mazatlan
    • #10 Romantic Hotel in Mazatlan
    • Room types
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 716
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, RIU Hotels and Resorts, Orbitz, BookIt.com, Travelocity, Hotels.com, Cancelon, TripOnline SA, Hotwire, Cheap Tickets, HotelsforEveryone, Evoline ltd and HotelQuickly so you can book your Hotel Riu Emerald Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Riu Emerald Bay Mazatlan
    Add Photo Photos
    Traveller (3098)
    Pool & Beach (683)
    Room & Suite (671)
    Dining (281)
    Hotel & Grounds (1721)
    Family and Play Areas (35)
    Bathroom (26)
    Business Centre & Event Rooms (10)
    Nearby
    El Cid Marina Beach Hotel
    2,324 reviews
    4.30 km away
     
    Hotel Playa Mazatlan
    1,817 reviews
    7.55 km away
     
    Pueblo Bonito Mazatlan
    1,549 reviews
    4.60 km away
     
    Pueblo Bonito Emerald Bay
    2,999 reviews
    1.42 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    DJGleghorn
    13 September 2017|
    AnswerShow all 2 answers
    Response from JoLeen2 | Reviewed this property |
    Oct weather will still be Rainy!!! End of month should be good. Go to FORUM,top of page,click on Dots to ask about parade etc. Resort will be FULL on weekend of any Holiday..
    1
    Vote
    larishca
    9 September 2017|
    AnswerShow all 5 answers
    Response from gmbf | Reviewed this property |
    We took both CAD and USD and we found out that CAD was better accepted at the hotel to change to pesos.
    0
    Votes
    Vin8619
    9 September 2017|
    AnswerShow all 2 answers
    Response from JoLeen2 | Reviewed this property |
    #2. If you take USA,you will loose on exchange!! Lots of place will not exchange. The Riu desk will NO longer exchange USA. Please do not tip in USA as staff have long lines to exchange at Banks..newer law in Mexico makes... More
    1
    Vote

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