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Hotel Riu Emerald Bay

08/05/2017 09/05/2017
1 room 2 adults 0 children
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Hotel Riu Emerald Bay
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3,076 Reviews from our TripAdvisor Community

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Showing 2,206: English reviews
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Kitchener, Canada
Reviewed yesterday NEWvia mobile

We enjoyed our stay however it fall short in a few areas and doesn't deserve a 5 star rating. The Italian and Asia restaurants are just small buffet style restaurants not a la carte. The main buffet for breakfast and dinner was very good with a large variety. The lunch buffet was disappointing, with the same selection everyday. The snack...

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Thank Coffeequeenee
Vancouver, Canada
Reviewed yesterday NEW

My boyfriend and I traveled here February 18th to 24th. Pros: It is a beautiful resort, very clean and comfortable. Every room has an ocean view as all the rooms are at the front of the hotel so don't spend extra money to upgrade. We were on the 7th floor and it was perfect. There is free Wi-Fi in the...

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2Thank Saranicole04
Kitchener, ON
Reviewed yesterday NEW

We vacationed from April 11-18th and had the most fabulous time! This was our fourth week over three stays at Riu Emerald Bay and it won't be the last time vacationing here. Over the four weeks we haven't experienced a drop of rain...the weather is amazing!!! The days are hot and the evenings are cool (may want a small sweater...

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Thank LovetheSun72
Whitby
Reviewed 2 days ago NEW

This was the most disappointing resort I've every been to. If we didn't tip we didn't get good service. Kids ran wild in the buffet dining room with little to no parental supervision. We won't return.

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4Thank Princess_Suite
Edmonton, Canada
Reviewed 2 days ago NEW

February 17-24 First off, I must apologize for not writing a review sooner. Room - We upgraded to a honeymoon suite. For only $80 more for the week, we got floor 18, spectacular view of the grounds and ocean. It was totally worth it as you got a higher room, bigger room (king bed) and double balcony. Always clean and...

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Thank Flamesgirl
Sherwood Park, Canada
Reviewed 3 days ago NEW

Wonderful resort. Not a 5 star but a solid 4-4.5 start! Clean, comfortable rooms, wonderful staff, lots of food options. Sunwing check-in and check-out was quick and seamless. Excellent all around. Quick direct flight which got us to resort before noon and home mid-afternoon. Can't go wrong with short, direct flights. Family oriented resort - a variety of people ......

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1Thank Tanya N
Kitchener
Reviewed 3 days ago NEW

This is our 2nd trip back to the Riu Emerald Bay from April 11th to April 18th, we weren't disppointed! The service was excellent! The staff is amazing! All they do is clean clean clean day & night. The rooms were big and all have a view of the ocean, so don't pay for an upgrade. There are 3 pools...

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1Thank ThebeeKitchener
Surrey, Canada
Reviewed 4 days ago NEW

The Riu, The a la carte restraunts are not good, you only get your main served to you the rest is buffet style. Nothing special. The food in the buffet restaurant is quite good. The rooms are nice, but the shows at night are very boring, not much to do in the evenings unless you stay up till 11pm for...

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3Thank 120burger
Richmond, Canada
Reviewed 4 days ago NEW

We just spent a vacation at this hotel.. all food and drink was included in the package price. Overall I would rate this as a good hotel.. Check in and Check out was amazingly fast. Pools and activities was great... One thing I would offer is that more information be provided upon arrival of what is available.. I had to...

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1Thank David C
Kingston, Canada
Reviewed 4 days ago NEW

We have been to the Riu Emerald Bay 6 times in the past 7 years, but this time we noticed a lot of cut backs in services. Now, all the al a cartes are really buffets. They no longer do the night time BBQ with a live band. In the buffet, there are no longer vegetable and fruit carvings. The...

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3Thank Southern_Comfort_Inc

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08/05/2017 09/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $199 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are oceanview but the best views come from higher floors”
LovetheSun72, 26 Apr 2017 | Read review
“All room face the ocean. You can ask for higher floor but you probably won't get it. We asked but it would cost us "mucho dinero”
Princess_Suite, 25 Apr 2017 | Read review
“Splurge for the honeymoon suite - worth the view!”
Flamesgirl, 25 Apr 2017 | Read review
“All rooms are ocean view. Don't pay for an upgrade.”
TanyaN693, 24 Apr 2017 | Read review
“All the rooms have an ocean view, don't pay for an upgrade”
  • Nice big rooms
ThebeeKitchener, 24 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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