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Hotel Castillo Huatulco Hotel & Beach Club

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Hotel Castillo Huatulco Hotel & Beach Club
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392 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Mexico City, Distrito Federal, Mexico
1 review
Reviewed 1 week ago via mobile

The hotel is very old and the rooms aren't cosy, the pictures shown on the internet are not even close to reality. Also, wanted to take a hot bath and surprise... They had a problem with hot water. Wifi comes and goes. They must invest in raising the standards and quality of the hotel !!

Helpful?
Thank Diego D
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

Mr. Diego, thanks for visiting the Hotel Castillo Huatulco, are taking note of every detail that makes reference to us, also informed him that a meeting with the heads of each area and conducted to make the necessary changes. We hope that in your next visit back to the home Hotel Castillo Huatulco. Best Regards Raul Vallin Sales Manager More 

Ontario, Canada
Level Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 1 week ago

Arrival Nov 15-22, 2016 We decided fairly last minute to head back to this resort after having been here earlier this year. Value for $$ is spectacular. Travelled this time around with Sunwing – no issues. Reminder there is no longer food provided on flights -- buying food isn’t cheap and it hasn’t improved at all now that you pay... More 

Helpful?
Thank AMomInLove
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

We appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve. We look forward to your next visit to the Bays of Huatulco. Best regards Raul Vallin Sales Manager More 

Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 August 2016

We stayed here in June, the hotel is not luxurious , the rooms where clean and the area was perfect. Room service prices where at a good rate, not crazy expensive. At first the lady in the front greeted us , she was very nice. They give you a bracelet that you must wear all thru out your stay (... More 

Helpful?
2 Thank Leopoldo1027
Leopoldo12, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

Thanks for visiting the Hotel Castillo Huatulco, are taking note of every detail that makes reference to us, also informed him that a meeting with the heads of each area and conducted to make the necessary changes. We hope that in your next visit back to the home Hotel Castillo Huatulco. Best Regards Raul Vallin Director of Sales More 

New Zealand
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 23 July 2016 via mobile

We did not stay at this hotel, but we were very happy with the $50 pesos each to rent 2 loungers, a palapa right on chahue beach, use of the pool & bathroom facilities, with great waitstaff f & b service. A great day spent relaxing in paradise, icy cold cervesas, tasty fish tacos & guacamole. Off season we were... More 

Helpful?
2 Thank Buggerem
Leopoldo12, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

Thank you for your comments and the next time that are in Huatulco, Castillo Huatulco staying in to enjoy all the amenities we have for your family. We look forward to your next visit to the Bays of Huatulco. Best Regards Raul Vallin Director of Sales More 

North Bay, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 July 2016

The Hotel is older , but very well kept and clean., pool is small at back of hotel, and always hot water, best to use early morning but beautiful gardens. The location is great ,you can walk to the marina , the Santa Cruz beach, great snorkeling along the far wall. A market every other Saturday in the town square... More 

Helpful?
2 Thank KeithRichardsforever
Leopoldo12, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

We appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve. We are taking note of every detail that makes reference to us and we put a completely new AC that meets all standards of ecology. We look forward to your next visit to the... More 

Toronto, Canada
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 2 July 2016

We had never been to southern Mexico before and were thus intrigued by this hotel. It had very good reviews, but it was not located directly on the beach, Nevertheless, we were interested and persuaded some friends to join us. We were pleasantly surprised by the Hotel Castillo. The main part is in town. Our rooms had large balconies overlooking... More 

Helpful?
3 Thank Brokenwing5
Leopoldo12, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

We appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve. We look forward to your next visit to the Bays of Huatulco. Best regards Raul Vallin Director of Sales More 

San Diego, California
1 review
Reviewed 17 May 2016

Wonderful hotel & the beach club is fantastic! The staff and service are wonderful. It is located in a great location, everything you want or need is either walking distance or a short cab ride away! I want to go back asap!!

Helpful?
Thank LDfromSD
Leopoldo12, Director General at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

We appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve. We look forward to your next visit to the Bays of Huatulco. Best regards Raul Vallin Director of Sales More 

Welland, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 May 2016

We stayed at this wonderful little gem April 22-29, 2016.. I can't say enough about this resort... Many larger & 5* resorts could take pointers from this place in customer service.. I have wanted to come to this resort for a few yrs now but somehow got side tracked to other destinations and now I kick myself.. I was not... More 

Helpful?
Thank Cheryl309
Leopoldo12, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

We appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve. We look forward to your next visit to the Bays of Huatulco. Best regards Raul Vallin Director of Sales More 

BC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 April 2016

I would consider this an average hotel, with average services for the most part. It is due to the extraordinary service and friendliness from several staff members, that I rated it as very good. We liked the location, which was a 10 minute walk to La Crucecita; a 10 minute walk to the beach club; and a 1 minute walk... More 

Helpful?
1 Thank klutterbc
Leopoldo12, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

We appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve. We look forward to your next visit to the Bays of Huatulco. Best regards Raul Vallin Director of Sales More 

Ontario
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 April 2016 via mobile

First solo vacation and I would definitely go back they made me feel like family. Great location everything you need is right outside the front door. Beach club is amazing and the food is great. It's an older hotel but everything is kept spotless.

Helpful?
Thank Michele56
Leopoldo12, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

We appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve. We look forward to your next visit to the Bays of Huatulco. Best regards Raul Vallin Director of Sales More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Castillo Huatulco Hotel & Beach Club, located in the main Bay of Santa Cruz, just a few steps from the handicraft market, area of banks and the main dock of cruises and tours, car rental and travel agency and only 5 minutes from the Centre of the Crucesita. 112 rooms, including: standard rooms with two double beds, rooms Junior with two double beds and a King Size, rooms Juniors and room Master Suites; Beach Club, two Restaurants, two Bars, two Swimming Pools, Children's area featuring all inclusive plans and plan E.P. ... more   less 

Additional Information about Hotel Castillo Huatulco Hotel & Beach Club

Address: Blvd Santa Cruz 303 | Bahia de Santa Cuz, Huatulco 70989, Mexico
Region: Mexico > Southern Mexico > Oaxaca > Huatulco
Price Range: $69 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Castillo Huatulco Hotel & Beach Club 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Castillo Huatulco
Hotel Castillo Huatulco
Hotel Style:
#11 Family Hotel in Huatulco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Castillo Huatulco Hotel & Beach Club staff and other travellers.
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Questions? Get answers from Hotel Castillo Huatulco Hotel & Beach Club staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure your a/c works correctly!”
 of 5 bubbles Leopoldo1027, 3 Aug 2016 | Read review
“First floor”
 of 5 bubbles KeithRichardsforever, 6 Jul 2016 | Read review
“Ask for rooms with a balcony.”
 of 5 bubbles Brokenwing5, 1 Jul 2016 | Read review
“Rooms toward the back of the hotel are quieter.”
 of 5 bubbles LDfromSD, 16 May 2016 | Read review
“Second floor street side rooms have large balconies.”
 of 5 bubbles P3131ICdaved, 28 Feb 2016 | Read review
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