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The Grand Mayan at Vidanta Acapulco

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Traveller (1756)
Room & Suite (435)
Pool & Beach (428)
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Overview
  • Excellent62%
  • Very good28%
  • Average5%
  • Poor3%
  • Terrible2%
Travellers talk about
“roberto alarcon”(319 reviews)
“robertoalrey yahoo”(136 reviews)
“grand mayan”(1,005 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (2,115)
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11 - 15 of 1,673 reviews
Reviewed 4 weeks ago

We just returned home from the most amazing and beautiful vacation to the Grand Mayan Acapulco. From the minute we landed in Acapulco airport we felt safe. We were greeted with our name on a paper by driver Salvador Vazquez who became our personal guide...More

1  Thank FamBam2018
Reviewed 5 weeks ago

It is a very good hotel a good area of Acapulco. However Acapulco is not a very safe place to travel to these days. Inside the hotel you are perfectly safe and sound. Plenty of security in and around the hotel. If you go anywhere...More

1  Thank 829farshidr
Response from Vidanta V, Manager at The Grand Mayan at Vidanta AcapulcoResponded 4 weeks ago

Dear 829farshidr : Thank you for taking the time to provide us your detailed feedback about your recent stay at The Grand Mayan. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are...More

Reviewed 19 April 2018 via mobile

Our family of 11 reserved two suites and one Villa for a week. For some reason check-in took 2 to 3 hours on a Friday afternoon. One of the suites had a strong mildewy smell and they graciously moved us to a new suite. At...More

1  Thank Betsy W
Response from Vidanta V, Manager at The Grand Mayan at Vidanta AcapulcoResponded 4 weeks ago

Dear Betsy W : We appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We regret that your stay was different from what you had expected. Rest assured that your comments will be taken into...More

Reviewed 14 April 2018

I have been traveling 20-plus years and this Resort has been the worst I ever visited.This Resort is aware of the mold and mildew smell and they say they wish to remain open because they have to make money. The only thing they will do...More

Review collected in partnership with RCI
1  Thank bipbip906
Response from Vidanta V, Manager at The Grand Mayan at Vidanta AcapulcoResponded 17 April 2018

Dear bipbip906 : We appreciate our guests' reviews and opinions. It is disappointing to learn that your experience was not satisfactory. We spend considerable resources training our staff to maintain the highest possible standard of cleanliness and hygiene which we know our guests expect when...More

Reviewed 14 April 2018 via mobile

My two best friends and I just spent a week here. The beach and pool area are great. There were cabanas for my friend who wanted to hide from the sun and lots of area for the two others of us who like to worship...More

Thank Marie B
Response from Vidanta V, Manager at The Grand Mayan at Vidanta AcapulcoResponded 19 April 2018

"Hi, Marie B! The Grand Mayan appreciates your comments. We are very happy to know that the facilities like the lazy river, pools, and restaurants especially Il Forno Di Gio were to your liking, as well as the excellent service, warmth and kindness that characterizes...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Golf Course
Tennis Court
Outdoor pool
Details
Price range
USD 101 - USD 257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Acapulco
#3 Family Hotel in Acapulco
#3 Luxury Hotel in Acapulco
#4 Romantic Hotel in Acapulco
#13 Best Value Hotel in Acapulco
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 101 - USD 257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Acapulco
#3 Family Hotel in Acapulco
#3 Luxury Hotel in Acapulco
#4 Romantic Hotel in Acapulco
#13 Best Value Hotel in Acapulco
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (1756)
Room & Suite (435)
Pool & Beach (428)
Dining (142)
Amenities (83)
Family and Play Areas (15)
Business Centre & Event Rooms (3)
Questions & Answers
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Maria G
13 April 2018|
AnswerShow all 7 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Maria G
3 April 2018|
AnswerShow all 6 answers
Response from AuntyJ | Reviewed this property |
I have no idea about the bus; but I’m sure if you use the contact I suggested for transportation, maybe he can help.
1
Vote
vgichana
12 March 2018|
AnswerShow all 10 answers
Response from pamevans2017 | Reviewed this property |
They accept American dollars
0
Votes
Room Tips
"Upper floors ocean view"
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"Request a room with an ocean view."
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"Don't be disappointed with the golf course view. It allowed us to view the city, the mountains and have..."
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"Ask for ocean-view."
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