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The Grand Mayan Acapulco

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#3 of 180 Hotels in Acapulco
Certificate of Excellence
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The Grand Mayan Acapulco
The Grand Mayan Acapulco
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1,796 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Acapulco
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Showing 1,510: English reviews
Cincinnati, Ohio
Reviewed 4 December 2016

Had a great time during our stay at the Grand Mayan. Vidanta properties are amazing, well kept, food good, pools plentiful, drinks reasonable , special thanks to the staff for a great time. Hired Sebastian to pick us up at airport and went without a hitch even though plane was delayed. Highly recommend his city tour and dinner on the...

4Thank maryann h
Redlands, California
Reviewed 1 December 2016

Water and pools everywhere! Amazing service. Our room was road side and noisey-- so sitting on the balcony or having doors open was not an option. Air conditioning was fair in the room lacking in the main dining room making for a less than optimal dining experience. Pillows were horrendous in the rooms... we all forgot how important nice pillows...

3Thank Cbtellez
Reviewed 30 November 2016

me an my wife had a great time at the pools an at the beach. The rooms were very clean an service was great, the food was very good at all the dining places of all there resorts, our tour guide was great showing us all the great places too see.the diving from the cliff's was great site too see...

2Thank Joel H
Charlotte, North Carolina
Reviewed 29 November 2016

Enjoyed the view from the oceanview side of the resort. The lazy river was fun for kids and adults. Unfortunately, there were a few issues -- a/c was on the fritz, making it rather warm in the dining room and hallways. Food in the resort (room service, main restaurant) was disappointing, except for the breakfast buffet and the pool restaurant...

2Thank Katharine_NC
Rowland Heights
Reviewed 22 November 2016

Grand Mayan room 3726. Large, spacious 1 bedroom, with ocean view. Three restaurants, wonderful Italian food at their El Fiorno restaurant and great Paella at the Golf restaurant. Not cheap, but they offer six meal coupon books. Lush landscaping large standing reflection pools were a little green, but no mosquitoes. Excellent warm weather in late November. Great golfing. Recommend the...

2Thank Randy A
Canton of Basel, Switzerland
Reviewed 21 November 2016 via mobile

Full of “topical” feeling, and even though the Maya were based in an entirely different part of Mexico, the styling and sheer size of the lobby area, the reproductions of Mayan artwork, the tropical breeze and open spaces, make a guest feel “now the holiday can start”. One can easily spend a week on the premises and never leave them,...

4Thank WiP
Isla Mujeres, Mexico
Reviewed 12 November 2016 via mobile

WE had a blast , the best of the hotel the joy squad at the swimming pool!!!! Their names are CESAR GARCIA AND SALVADOR ELACIO FROM MEXICO ACAPULCO , the way they interact with people !!!! Sooooo much fun , sooo attentive , kind, they Are outstanding staff I truely recommend them if you want to have the best holidays...

Thank Amanda M
Toronto, Canada
Reviewed 3 November 2016

VERY GOOD Three resorts in one. Spectacular architecture Rooms are made of marble In the 1 and 2 bedrooms there is a small pool on the balcony the balconies are huge The pools are great THE GOOD The beach is nice and very long Weather is very nice THE BAD Very difficult to get there by plane as many places...

3Thank montytravel_12
Montreal, Canada
Reviewed 1 November 2016

Very beautiful resort, but at the moment a construction zone. No swimming pool - under repairs for probably a couple of months. Lots of other construction around. Swimming available in the adjacent Mayan Palace and in the ocean. Staff delightful and try very hard, but it took 3 days to get our requested ocean view room as we were not...

3Thank FrequentTravellers
Greenwood, Indiana
Reviewed 25 October 2016

First off I would like to thank Maria at the Sea Snack she made the stay AMAZING! She is so friendly and outgoing. Her energy is what drew us in.... The day we arrived they were replacing the mattresses which was a welcomed sight. Nothing worse then a cruddy mattress! The resort was nice and overall nice. Travelers such as...

2Thank Chip M
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: Thank you for providing your comments about your vacation at The Grand Mayan. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the...

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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about The Grand Mayan Acapulco

Address: Avenida Del Palmar 1121, Acapulco 39900, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $275 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Mayan Acapulco 5*
Number of rooms: 451
Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan
Hotel Style:
#1 On the Beach Hotel in Acapulco
#3 Luxury Hotel in Acapulco
#4 Romantic Hotel in Acapulco
#4 Family Hotel in Acapulco
#17 Best Value Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Acapulco staff and other travellers.
127 questions
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Questions? Get answers from The Grand Mayan Acapulco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 9th floor and faced the golf course. All the views are good.”
 of 5 bubbles pamstahl, 16 Jan 2017 | Read review
“rooms face the beach or a golf course--you choose”
 of 5 bubbles lapchat, 28 Dec 2016 | Read review
“all the rooms seem to be nice some dont have beach view, ours had jungle type view and was still gorgeous!”
 of 5 bubbles investsmart86, 27 Dec 2016 | Read review
“Ocean view if you can get it.”
 of 5 bubbles Cbtellez, 1 Dec 2016 | Read review
“rooms on all side were fine.”
 of 5 bubbles JoelH357, 29 Nov 2016 | Read review
5 of 5