We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 168 hotels in Acapulco

The Grand Mayan Acapulco

2,002 reviews
Save
Traveller (1688)
Pool & Beach (419)
Room & Suite (409)
Overview
  • Excellent61%
  • Very good29%
  • Average5%
  • Poor3%
  • Terrible2%
Travellers talk about
“roberto alarcon”(318 reviews)
“grand mayan”(985 reviews)
“lazy river”(203 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (2,002)Write a Review
Filter reviews
1,611 results
Traveller rating
953
499
80
52
27
Traveller type
Time of year
LanguageEnglish
More languages
953
499
80
52
27
Show reviews that mention
All reviewsroberto alarcongrand mayanlazy rivertour guidewater parkocean viewgolf coursethe cliffsea gardenbeautiful resorttaxi driverhighly recommend the grandalways on timeemail addresstime sharebedroom suitetimeshare presentation
FilterEnglish
Updating list...
1 - 5 of 1,611 reviews
Reviewed 4 days ago

We traveled to Acapulco in November and stayed at the Grand Mayan for 1 week. All I can say about the resort is OUTSTANDING, definitely a hidden gem. We hired David Alcaraz and Irving Andraca (Grand Mayan Acapulco Tours) as our personal tour guide. They...More

Thank Bennie0316
Reviewed 1 week ago

We traveled to Acapulco in December and stayed at the Grand Mayan. We were so lucky to be picked up at the airport by Baldo Gómez. He transported us to the hotel and offered to come back and take us grocery shopping. We did shop...More

Thank pamevans2017
Reviewed 1 week ago via mobile

We stayed at the Grand Mayan for a week in Dec 2017. It seemed pretty slow at the time which was nice because we never had a problem getting a chair by the pool. Overall the hotel was nice, but a little too boring for...More

Thank Catherine F
Response from Socialmediamanager1, Manager at The Grand Mayan AcapulcoResponded 4 days ago

Dear Guest: Thank you for taking the time to provide us your feedback about your recent stay with us. Regrettably, it would appear we did not meet all your expectations. Nevertheless, this will be shared with the appropriate areas so they can look into each...More

Reviewed 3 weeks ago

We vacationed at the Grand Mayan for 2 weeks with our family. The resort deserves a 5 star, but the timeshare piece reduces it. Unfortunately, we did not have the oceanfront room we requested the first week and it was expressed that the only way...More

Thank JLCtravel
Reviewed 3 weeks ago

The Mayan Palace is the place to go if you want to relax. This place is the best we ever been. It's relaxing, show at night the good at Grand Mayan just a walk away from Mayan Palce is the best. The services was so...More

Thank Ricardo C
PreviousNext
123456323
Add Photo Photos
Traveller (1688)
Pool & Beach (419)
Room & Suite (409)
Dining (141)
Hotel & Grounds (1036)
Family and Play Areas (14)
Bathroom (5)
Business Centre & Event Rooms (3)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Golf Course
Tennis Court
Outdoor pool
Details
Price range
USD 97 - USD 211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Acapulco
#2 Luxury Hotel in Acapulco
#3 Family Hotel in Acapulco
#4 Romantic Hotel in Acapulco
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 97 - USD 211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Acapulco
#2 Luxury Hotel in Acapulco
#3 Family Hotel in Acapulco
#4 Romantic Hotel in Acapulco
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite