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Mayan Palace at Vidanta Acapulco

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Traveller (840)
Pool & Beach (291)
Room & Suite (256)
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Overview
  • Excellent51%
  • Very good30%
  • Average8%
  • Poor5%
  • Terrible6%
Travellers talk about
“mayan palace”(455 reviews)
“taxi driver”(78 reviews)
“city tour”(106 reviews)
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Additional information
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Reviews (1,088)
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337
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63
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1 - 5 of 736 reviews
Reviewed 6 days ago via mobile

This summer I traveled with my Husband on vacation to Acapulco. We stayed at the Grad Mayan Hotel in a one bedroom suite, room 3337 and it was the best decision! The Hotel has great room service, great food choices, and so many things to...More

Thank Pie D
Reviewed 1 week ago via mobile

Please give me a thumbs up if you find this useful. It’s a nice hotel, visually spectacular etc. Many would be more than happy to stay here. But... there is quite a lot that is over priced that they use as leverage to go to...More

Thank CaptainCondom
Response from Vidanta V, Manager at Mayan Palace at Vidanta AcapulcoResponded 1 week ago

Dear CaptainCondom : We truly appreciate your taking the time to provide us with the detailed feedback of your sojourn at the Mayan Palace. We really thank you for your kind comments about our front desk and bellboy’s staff and the resort’s pool area. On...More

Reviewed 1 week ago via mobile

Hi this is a very beautiful property and we have had a great first 24 hours, especially thanks to Katia, Yessica and Isabel Christina! Also, our driver Ricardo who we found on TripAdvisor (alvarez1178@hotmail.com). However, we are very upset to learn the Kids Club is...More

1  Thank hcarmich42
Reviewed 2 weeks ago via mobile

The hotel is clean and well staffed, with daily entrainment schedules, restaurants, bars, and direct beach access with white sand, umbrellas and chases. The territory is huge and 24/7 security guarded with restricted access. Walking to the gate is too far, so there is a...More

2  Thank pristinepaint
Response from Vidanta V, General Manager at Mayan Palace at Vidanta AcapulcoResponded 1 week ago

Dear pristinepaint, We really appreciate the time you have spent sharing with us your impression of your stay at Mayan Palace. It is good to know that you think our property is complete in terms of services, that you liked the rooms, and that in...More

Reviewed 4 weeks ago

The staff was wonderful, especially Hermes of the Joy Squad and Arecilla at the "Si" restaurant. The thing we enjoyed most at this resort that there was almost no pressure from timeshare sales persons. We emailed a cab driver, Ricardo Alvarez, who met us punctually...More

1  Thank Bruce R
Response from Vidanta V, Manager at Mayan Palace at Vidanta AcapulcoResponded 4 weeks ago

Dear Bruce R , Thank you very much for giving us your comments and experiences about your vacation at Mayan Palace We are pleased to know that you had a wonderful vacation. We are also pleased that you have enjoyed our facilities , since all...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Bar/Lounge
Beachfront
Room Service
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Restaurant
Pool
Bar/Lounge
Spa
Hot Tub
Golf Course
Tennis Court
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 198 - USD 297 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Acapulco
#5 Romantic Hotel in Acapulco
#5 Family Hotel in Acapulco
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 198 - USD 297 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Acapulco
#5 Romantic Hotel in Acapulco
#5 Family Hotel in Acapulco
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (840)
Pool & Beach (291)
Room & Suite (256)
Dining (62)
Family and Play Areas (7)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Jojositko
3 February 2018|
AnswerShow all 4 answers
Response from Vidanta V | Property representative |
please contact us at 1-800-292-9446.
0
Votes
Google Translation
Shawn T
22 December 2017|
Answer
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Agnieszka K
24 November 2017|
AnswerShow all 4 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
1
Vote
Google Translation
Room Tips
"rooms are ok"
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"Ocean side is where you want to be. The last two digits get lower farther from the elevator"
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"Ocean/Pool view with balcony is awesome"
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"Try for a water view but even the interior view of the low range mountains was nice."
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