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Hotel Encanto

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Hotel Encanto
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241 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Placerville, California
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 days ago NEW

The hotel is not right on the beach, but they have a private beach club. Worth the splurge for the 180 views. Large rooms lit by different lighting of your preference. They also have great balcony's overlooking the sea and sunset. Personal sound systems in each room. The staff was amazing. From the pool service to the check in to... More 

Helpful?
Thank Jenn259
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Morning dear Jenn259; It is our pleasure write you again from Encanto Acapulco, thank you very much for have chose Encanto Acapulco for your past stay in this beautiful port. Thank you for giving us a review for your experience with us, we are delighted to know that you enjoyed each detail that make Encanto unique, our apology for... More 

Portland, Oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

If you like modern art, this place will blow your mind. The night view of downtown Acapulco, with its twinkling lights in the distance, is fabulous.Due to the fear of bad guys, we didn't really want to go downtown, so we got to appreciate it from a safe distance. The entire staff were extremely sweet and helpful. They all spoke... More 

Helpful?
Thank drvektor
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good afternoon dear drvektor; It is our pleasure to write you from Encanto Acapulco, thank you very much for all your comments, we really appreciate them and we work everyday to improve our service. We are glad to know that you enjoyed your stay and your experience at Origen Restaurant, this beautiful port has a lot of things to offer.... More 

Surfers Paradise, Australia
1 review
Reviewed 3 weeks ago

Have been here many times and whenever in Acapulco always visit. Even if not staying at the hotel go for a meal. The views are spectacular. The mix of food, Mexican and South American flavour and dishes are mouth watering. Definitely try the trilogy of Ceviches and the arrachera, mexicos answer to steak lovers.!

Helpful?
Thank Stuart S
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good afternoon dear Stuart S; It is our pleasure to write you from Encanto Acapulco, thank you very much for all your beautiful comments, we are improving every day to offer always the best service. We are delighted to know that you enjoyed our gastronomy, we hope to receive you in a near future. ¡Thank you for being part of... More 

St Kilda, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 October 2016

The best hotel experience of my life. The hotel is an amazing structure that is a fluid artwork in itself. “Attention to Detail” must be its mantra, as this is reflected through its staff and food offering. It is clearly evident that architect Mr Aragones work lives beyond it construction. The change of light from one day to the next,... More 

Helpful?
2 Thank philleahy
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good morning dear philleahy; It is my pleasure to write you again from Encanto Acapulco, thank you very much for all your comments, we are delighted to know that you enjoyed your stay with us, the amazing architecture, each detail that made Encanto the most beautiful hotel for us. We will be glad to receive you again in a near... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2016 via mobile

I can't begin to describe how spectacular it was to arrive at Hotel Encanto at midnight. Looking surreal bathed in blue light. An amazing piece of architecture. In the morning when we raised the blinds we were greeted with 270 degree spectacular views of the Pacific. I've never seen anything like it. We've had a 9 day dream holiday here... More 

Helpful?
1 Thank Jan-Marie H
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good morning dear Jan-Marie H; It is our pleasure to write you from Encanto Acapulco, we are so delighted to know that you enjoyed your stay with us the amazing architecture and spa, thank you very much for every comment that you wrote to us, every person in our team will read them. We will be glad to receive you... More 

Mexico City
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 October 2016 via mobile

I liked everything about this hotel. The hotel itself is beautiful, architecture blended with the scenery. Everything is upscale, bedrooms, decor, restaurant, pool. Staff is attentive and helpful.. The hotel manager is always present, and making sure guests have everything they need. Must note that it doesn't have access to a beach but it's not necessary. Will definitely come back

Helpful?
Thank Finaxis
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon dear Finaxis; It is our pleasure to write you from Encanto Acapulco, thank you very much for all your comments we appreciate each one. We are delighted to know that you enjoyed your stay with us and we hope to welcome you again in a near future in this your house. ¡Thank you for being part of our... More 

London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2016 via mobile

Magnificent architecture in a great setting with wonderful views of the bay and downtown Acapulco cooled by light breezes. Staff are outstanding, led by the amazing general manager, Enrique. Friendly, efficient, attentive yet discrete. Sounds a large hotel with the number of rooms mentioned but we felt like we had it to ourselves. Really one of the nicest hotel stays... More 

Helpful?
Thank Clairef441
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Morning Dear Clairef441; It is our pleasure to write you from Encanto Acapulco, thank you very much for all your comments, we really value and appreciate them. We are delighted to know that you enjoyed your time here, the architecture and also the wonderful view of Acapulco, thank you for being here enjoying your time with us. We hope... More 

Distrito Federal
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 July 2016

Getting away from Mexico City for the weekend and ending up at the spa at this hotel seems just the right thing to do. If you stay in a in pool suite, you don't even have to leave the room. Quite, almost like an abbey, wonderful views of the Pacific Ocean

Helpful?
1 Thank luismartinl2016
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon Dear luismartin2016; It is our pleasure to write you from Encanto Acapulco, thank you very much for your comments, we really appreciate and value all of them, we work everyday to improve each part of our service. We are delighted to know that you enjoyed your stay with us and the amazing view and our room Ocean Pool... More 

Los Angeles, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 June 2016

I don't have enough room to tell everything about how great this hotel experience was. They treat you like family and royalty at the same time. Everyone was diligent about making our experience perfect. Enrique, Elizabeth, Fany, Rodolfo and Louis, and the entire staff were excellent in every way. The restaurant was amazing. My favorite dinner the while trip was... More 

Helpful?
2 Thank ramled99
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon Dear guest ramled99; It is our pleasure to write you from Encanto Acapulco, thank you very much for all your comments, we are delighted to know that you enjoyed your stay with us and all the details that Encanto has to offer in each corner of the hotel, the amazing architecture and specially the incredible view to the... More 

Austin, Texas
Level Contributor
80 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 14 June 2016

The Encanto Hotel sits high on a hill overlooking the bay and ocean. As one can see by the pictures of the hotel, it is a stark white modern minimalist structure. Even the rooms are white, with little, if any, relief. But the beauty happens when the sun screen is lifted and one enjoys an entire wall of glass and... More 

Helpful?
1 Thank Livin_in_Germany
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Morning Dear Living_in_Germany; Thank you for your comments, it is our pleasure to write you from Encanto Acapulco, we value them and appreciate them, we are delighted to know that you enjoyed your stay with us, and the beautifull view of the room, we are always trying to improve our service and quality, our apologize for the inconvenient with... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located at the highest point of Brisas Marques, Encanto Acapulco is the perfect place to observe the Pacific Ocean in solitude. The hotel is tucked away in one of the most privileged hideaways above Acapulco's main bay, offering guests a quiet, peaceful and private alcove. The architecture embodies a harmonious fusion of light and nature, creating a place for all the senses to relish. Encanto Acapulco will make every visitor feel at home. As a guest, you can choose from innumerable nooks in which to curl up with a good book or watch stunning sunsets over the Pacific, enjoy original creations at Origen Restaurant or a selection of teas created by sommelier Leticia Saenz, indulge in a massage at the Mar Abierto Spa, or spend all day relaxing in their private villa. Your every need will be attended to. ... more   less 

Additional Information about Hotel Encanto

Address: Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $240 - $762 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Encanto 5*
Number of rooms: 44
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Acapulco
#1 Luxury Hotel in Acapulco
#3 Romantic Hotel in Acapulco
#5 Business Hotel in Acapulco
#7 Family Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Encanto staff and other travellers.
5 questions
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Sydney, Australia
over a year ago
over a year ago
Union, New Jersey
over a year ago

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Questions? Get answers from Hotel Encanto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“. All the room have amazing view. The staff will give you a tour if you ask.”
 of 5 bubbles Jenn259, 30 Nov 2016 | Read review
“All the rooms are amazing!”
 of 5 bubbles stuarts48, 12 Nov 2016 | Read review
“Get the corner balcony suites it worth it for sure.”
  • Sunset at Encanto
 of 5 bubbles philleahy, 7 Oct 2016 | Read review
“Choose a Villa with a pool and ocean view, you won't need to leave the room at all”
  • almost metaphysical
  • this is all you need in your own room
 of 5 bubbles luismartinl2016, 25 Jul 2016 | Read review
“all rooms have unbelievable view!”
 of 5 bubbles mikeruyak1, 5 Jun 2016 | Read review
5 of 5
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