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Park Royal Acapulco

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546 Reviews from our TripAdvisor Community

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Showing 152: English reviews
Mexico City, Mexico
Reviewed 1 week ago

value price is not relative, rooms are so poor in quality they are so antique the tv service is so bad, internet no work, dislike me the sales staff try to sells when my time is to enjoy my stance, the Italia restaurant is not enough in schedule maybe one more will be ok, and the security boxes will be...

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Helpful?
Thank javierlV9862OW
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. You can rest assured that proper measures have been taken. I look forward to welcome you...

Mexico City, Mexico
Reviewed 2 weeks ago

Basically in this hotel you can find everything you need for vacations, get relaxed and enjoy. Very good option to go on vacations with the family. My family and I loved the view and the locations, at night there is a nice view of Acapulco

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Helpful?
Thank misaelalejandrog
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Please let me thank you in the first place for staying at Par Royal Acapulco and for taking the time to share your pleasant experience. I am delighted to read how we succeeded in making your stay a memorable and unique experience. Know that our priority is to be very attentive toward your needs and to provide you with an...

Downey
Reviewed 28 October 2016

Good location, good rooms but the swimming pool needs cleaning and repairs. Food was fairly good but cold for my taste. The hotel staff was always friendly and helpful, the best thing it's the location.

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Helpful?
1Thank Livier O
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Before anything else, thank you for your stay at Park Royal Acapulco. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. You can rest assure that proper measures have been taken alongside the responsible managers of each area to avoid future unpleasant...

Long Beach, California, United States
Reviewed 19 October 2016

None of the staff speak English, so unless you are traveling with someone who speaks Spanish, I would not recommend staying here. I'm lucky my husband was there. Otherwise, I would have hated this resort.

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Helpful?
1Thank SDB_12
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. You can rest assured that proper measures have been taken. I look forward to welcome you...

Derby, United Kingdom
Reviewed 1 October 2016 via mobile

We stayed from the 2nd to the 15th September 2016. The holiday in Acapulco was amazing. The scenery around Acapulco bay was awesome. The hotel, whilst away from the main drag was well positioned to take advantage of the stunning views. It was however a taxi ride to go anywhere outside of the hotel and difficult the walk anywhere as...

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Helpful?
1Thank Val J
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Please let me thank you in the first place for staying at Park Royal Acapulco and for taking the time to share your pleasant experience. I am truly grateful for your appreciation towards the service provided by our staff members . You can rest assured that proper measures have been taken alongside the responsible managers of each area. I look...

Acapulco, Mexico
Reviewed 20 September 2016

We had a great vacation, but there are things to improve, such as improving the taste in food, comfort in the rooms, comfort in beds, this great children's pool, just a little cold water. I liked the beach, it is rich that children can play without worries. The view you have on the port of Acapulco is fabulous.

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Helpful?
Thank sebastianh55
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Please let me thank you in the first place for staying at Park Royal Acapulco, your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal in our guest´s satisfaction. I hope you will accept my sincere apologies for the difficulties encountered. Allow me to let you know that...

Longmont
Reviewed 14 September 2016

Took a short vacation to revisit Acapulco. Was there in 1978 and loved it. The town and the hotel are making great strides to get themselves back in the tourist trade. However, if you want Americans you must start offering gluten free options on the all inclusive. My friend that traveled with me is gluten free, she paid the all...

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Helpful?
1Thank shelleyr662
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Before anything else, thank you for your stay at Park Royal Acapulco, your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satsifaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. You can rest assured...

Toluca, Mexico
Reviewed 6 September 2016

Great experience at Park Royal Acapulco, the hotel facilities are great, the view of the room is fabulous, excellent service of the employees, food variety, uncrowded beach and not dirty, snack bar & pool bar was great.

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Helpful?
Thank valentin19802016
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Please let me thank you in the first place for staying at Park Royal Acapulco and for taking the time to share your pleasant experience. I am delighted to read how we succeeded in making your stay a memorable experience. Know that our priority is to be very attentive toward you needs and to provide you with an exceptional service.It...

Reviewed 8 August 2016

For what they charged for the "all inclusive" we definitely expected much better of everything. The room is normal, old furniture, extra small bathroom and super unconfortable, there is no room for you next to the pool unless you wake up early and set aside your pool cot, otherwise they will give you a chair to put your stuff there....

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Helpful?
Thank Zepe E
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. you can rest assured that proper measures have been taken alongside the responsible managers of each...

Miami, Florida
Reviewed 27 July 2016

Be careful with the cleaning personnel in the hotel. $300 dollars was stolen inside my husband's wallet in the safe. The door was locked at all time, the only person that could have taken that money was an employee. Terrible Wifi, and the room temperature would not go below 80F. Beds were so hard and TV image was bad as...

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Helpful?
1Thank jacquelinepalacios77
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Before anything thank you for your stay at Park Royal Acapulco. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. You can rest assure that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Dare to experience the ultimate All-Inclusive vacations in the most classic tourist destination of Mexico and one of the most famous around the world. Park Royal Acapulco, nestled in the exclusive area of Playa del Secreto, is the best among All-Inclusive resorts in Acapulco, Mexico, with amazing location only 10 minutes away from the most vibrant nightlife and the best shopping centers of the destination. ... more   less 

Additional Information about Park Royal Acapulco

Address: Calle Costera Guitarron No. 110 | Fracc. Playa Guitarron, Acapulco 39880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $142 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Acapulco 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
Park Royal Acapulco Hotel Acapulco
Park Royal Hotel Acapulco
Park Royal Resort Acapulco
Hotel Style:
#8 Top resorts Hotel in Acapulco
#22 On the Beach Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Acapulco staff and other travellers.
11 questions
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Questions? Get answers from Park Royal Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have less noise end a good view.”
 of 5 bubbles abikhzer47, 13 Jun 2016 | Read review
“Most rooms do have a view of Acapulco Bay. Very Scenic”
 of 5 bubbles Pacificfront, 1 Jun 2016 | Read review
“Be sure to request the bed you want (king, doubles, etc.). Not many English channels on the TV but we didn't use it much ;)”
 of 5 bubbles mkw0427, 13 Apr 2016 | Read review
“There are only a handfull of rooms that are not ocean view”
 of 5 bubbles Dexter99, 29 Jan 2016 | Read review
“Pick a room on the upper floors.”
 of 5 bubbles lauracF3204HB, 21 Jan 2016 | Read review
5 of 5
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