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Ritz Acapulco
Av. Costera Miguel Aleman #159, Acapulco 39670 Mexico
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Avg. AU$299 /night, 10/5 - 10/6
AU$301
per night
AU$245
per night
AU$189
per night
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About
4.5
#1 of 3 all-inclusives in AcapulcoLocation
Cleanliness
Service
Value
Enjoy a great ALL INCLUSIVE experience. Enjoy the privilege of a wonderful All Inclusive vacation with the "RITZ" touch in beautiful rooms with bay view, along with an excellent program that offers daytime activities, night shows, exquisite buffet meals and unlimited domestic drinks of national brands.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Aerobics
Children Activities (Kid / Family Friendly)
Kids club
Internet
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Laundry service
Ironing service
Room features
Air conditioning
Safe
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Mid-range
Languages Spoken
Spanish
Location
Av. Costera Miguel Aleman #159, Acapulco 39670 Mexico
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 71 out of 100
71
Alvarez Intl Airport
17 km•
See all flights
Rental Cars
49 Restaurants
within 0.5 kilometers
1,579Review33Q+A19Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
I purchased 7 days all inclusive at Ritz Acapulco. Ocean view room. Fantastic view. The staff is so friendly. Absolutely loved their service. Very warm and welcoming. Rooms are in good condition and very clean. I just love the view from my balcony. I could sleep with the sound of the waves, so soothing. The food is what I will visit Ritz Acapulco for. Every day different menu for Lunch and Dinner. Unlimited food and the quality of food is excellent. Pino was serving our table and he was very nice friendly and helpful. Food is just great with all varieties of cuisines. There are activities throughout the day including kayaking, beach volleyball, aqua aerobics and live show in the evening and live band performing in the evening. Highly recommend to visit this place for excellent service and great food. Worth every dime. My family enjoyed the stay and will plan a trip again just for the food and the friendly service of the staff.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Otro at Ritz Acapulco
Responded 21 Jan 2023
Reciba un cordial saludo, agradecemos mucho sus valiosos comentarios , los cuales compartiremos con todo nuestro equipo y agradecemos el tiempo que se ha tomado para compartir su experiencia por TripAdvisor y elegirnos como sus anfitriones en sus recientes vacaciones. Deseamos que en un futuro regrese a esta su casa. saludos cordiales
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, this is an old hotel and some remodeling would be nice. It’s not fancy at all but the location it’s very convenient. There is noise of traffic of course but just in the hallways not in the bedrooms and that happens when you visit a crowded city In high season. Usually I don’t expect much of buffets and all inclusive services but this hotel overcame my expectations, food was tasty and fresh, drinks were really enjoyable but the one and only reason I definitely will come back next year is the service, every member of the staff was kind, cheerful, of assistance, Special thanks to Gerry in the bar and Dionisia in the restaurant, you are the best guys and the very reason we loved this hotel, the receptionist at the check in as well very kind and helpful they all made us feel really welcome, thank you for a great vacation.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Otro at Ritz Acapulco
Responded 13 Dec 2022
Reciba un cordial saludo, agradecemos mucho sus valiosos comentarios los cuales nos permiten la mejora contina. Agradecemos el tiempo que se ha tomado para compartir su experiencia por TripAdvisor y elegirnos como sus anfitriones en sus recientes vacaciones. Saludos cordiales !!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of not many hotels in Acapulco open now after the hurricane. Shows every night at the pool at 9.30 pm and other activities during the day. They miss menu with the cocktails. Cocktails could be improved aswell as desserts. Staff is very nice.
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Date of stay: February 2024Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Otro at Ritz Acapulco
Responded 12 Mar 2024
Muchas gracias por su visita y tiempo dedicado a compartir su experiencia, fue muy grato atenderlo. Día a día trabajamos para satisfacer las necesidades de nuestros huéspedes y que gusto saber que vamos por buen camino. Apreciamos su reconocimiento.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff and waiters don’t seem happy although they do their best to accommodate everyone. The rooms are cleaned really well every day. Hotel needs maintenance as it does seem to not be taken care of, would love to come back more often. Beds could be more softer and phone in my room didn’t work either. Location is very good because of the beach right in front, although you have endless honking on the other side from cars, taxis, buses etc.
No internet in the rooms as they (reception) said were “changing internet providers”.
No service in the beach which is part of the hotel. Staff need to step up their game a bit more.
No internet in the rooms as they (reception) said were “changing internet providers”.
No service in the beach which is part of the hotel. Staff need to step up their game a bit more.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Otro at Ritz Acapulco
Responded 5 Aug 2022
Dear elizabeth : Reciive a cordial greeting, we greatly appreciate your valuable comments which allow us to continuously improve, we will pay greater attention to the details mentioned and we will provide a timely follow-up, I hope you give us the opportunity to serve you again in this your home and exceed your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The only good things to say about this all-inclusive hotel is the employees and the dancers other than that it has to be the worst place we’ve ever stayed. Everything needs to be completely remodeled or fixed. I truly don’t even know where to start with how bad this hotel was. The bathroom sink, the toilet, the shower curtain were old and gross, like they hadn’t been changed or fully cleaned in years and the tub was so disgusting that we had to shower w/ our sandals on. All the towels were old, stained or ripped and were not white anymore. The bedding was stained and the room curtains were so disgustingly dirty that we didn’t want to touch them to open them and it looked they hadn’t been changed in years. The two “restaurants” are both outdoors so no air condition is available which made dinner completely uncomfortable. The food was so so at best, not many options and it looked like whatever was not finished at lunch time they reused it to make a dish for dinner. Lots of flies all over and the cloth that used to keep them from the bread was old and dirty. Nothing looked like it was properly kept cool under such hot temperatures that I didn’t dare eat anything from the bad salad bar they setup each day. The website says they have a snack bar but they only offered some popcorn, chips and something else 2 or 3 days out of the 7 days we were there. The bar by the beach was open maybe twice. The pool was always full and the water cloudy most days that we never got in. The beach, which the hotel is right on the beach was decent but the had very few plastic lounge chairs to lay on and were quickly taken. The alternative were these pieces of foam covered with a blue cloth which looked like those cloths had not been replaced in years because they were all stained. If you’re thinking of staying here I would highly advice against it.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Do not stay here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Otro at Ritz Acapulco
Responded 21 July 2023
Lamentamos que la estancia no haya sido tan buena como esperabas. Apuntamos tus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por tu opinión
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was looking for a hotel that could guarantee my room has an ocean view and this hotel can do that. Because of the layout of the hotel all rooms have ocean view. That was very important to me. I love being able to fall asleep to Ocean Sounds with my balcony doors open. No need for an app or headsets to listen to Ocean sounds :-)
All you can eat deals are available. Food was good And plentiful.
Location location location. Right in the heart of the bay and next to a shopping mall with a theatre and all kinds of stores and banks.
There are literally dozens of hotels in the area so there’s a lot to choose from but I like this particular spot because it’s close to hospital as well as shopping and it’s right on the beach. There’s nothing between you and the ocean. Actually there’s not even a lobby in the hotel. Ocean front lobby. So between the taxi and the ocean, there is nothing but sand :-)
It’s a very old hotel though. So if you don’t mind little critters crawling up the shower drain, you’ll be ok. .
All you can eat deals are available. Food was good And plentiful.
Location location location. Right in the heart of the bay and next to a shopping mall with a theatre and all kinds of stores and banks.
There are literally dozens of hotels in the area so there’s a lot to choose from but I like this particular spot because it’s close to hospital as well as shopping and it’s right on the beach. There’s nothing between you and the ocean. Actually there’s not even a lobby in the hotel. Ocean front lobby. So between the taxi and the ocean, there is nothing but sand :-)
It’s a very old hotel though. So if you don’t mind little critters crawling up the shower drain, you’ll be ok. .
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Date of stay: December 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Otro at Ritz Acapulco
Responded 6 Aug 2022
Dear Jaguar4u : Thank you very much for sharing the details of your incredible experience and pleasant stay. For us it is a pleasure to know that you enjoyed your vacation thanks to our facilities and good service. We hope to have the honor of welcoming you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel service was not good, the attention of the receptionists in the lobby was very rude, I felt like in a jail. The food of very poor quality, in taste as well as in presentation and preparation. Very old and dirty tables. The pool is also dirty. I do not recommend it
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Otro at Ritz Acapulco
Responded 6 Aug 2022
Dear jctrimino: Receive a cordial greeting, we greatly appreciate your valuable comments, which allow us to continuously improve. We would like you to give us the opportunity to serve you again and exceed your expectations. We are at your service at all times in this your home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel needs major updates and maintenance. Rooms are ok, but things do not get fixed, we had the bathroom door broken for 21 days, we asked several times. Not enough towels and glasses in the room for 3 people, also requested several times.
Pool overcrowded, on weekends especially when local tourists arrive. Very uncomfortable sitting on beach. Not enough variety of food and beverages.
Not enough english speaking personnel for Canadian and American tourists.
Locals staying at hotel very rude feeling entitled and some employees only seem to want to deal with locals. We have been patrons of this hotel for at least 13 years, this will be the last time we will ever stay at the Ritz.
Pool overcrowded, on weekends especially when local tourists arrive. Very uncomfortable sitting on beach. Not enough variety of food and beverages.
Not enough english speaking personnel for Canadian and American tourists.
Locals staying at hotel very rude feeling entitled and some employees only seem to want to deal with locals. We have been patrons of this hotel for at least 13 years, this will be the last time we will ever stay at the Ritz.
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Date of stay: February 2023
Location
Service
Sleep Quality
Room Tip: Make sure is ocean view and not partial, side of building, both sides, very noisy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Otro at Ritz Acapulco
Responded 1 Mar 2023
Gracias por su reciente visita y por compartirnos su retroalimentación, le ofrecemos una disculpa por los inconvenientes que nos menciona ya que no es la experiencia que deseamos para nuestros huéspedes, Esperamos que en un futuro cercano nos dé la oportunidad de atenderles nuevamente y compensar el servicio recibido.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a terrible experience, since our arrival, staff not kind at all, not a friendly welcome, not what you are a costume to when you travel. Room was OK, but air conditioning was faulty, as well as the telephone and the shower broke. We reported the air twice with no solution we just made it work how it was, they did change the phone and shower. Food quality and beverages are bad, very few staff was kind and helpful. The security guard had a very bad behavior looking at me and my friend in a very disrespectful manner also made out of place comments and made us feel uncomfortable, these people are not professional at all. No respect to their guests. No beverage service at the beach. At the restaurant most staff had a long face all the time.
I wouldn’t recommend this place, not even that cheap to accept. You are better off spending a bit more for a better stay.
I wouldn’t recommend this place, not even that cheap to accept. You are better off spending a bit more for a better stay.
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Date of stay: May 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First time to Acapulco and couldn't have been bettwr. Awesome all-inclusive stay right on the beach. Friendly staff and perfect for a holiday getaway with the family. Tasty food and cold beverages whenever you want. Clean rooms and wonderful hospitality. Will definitely come back!
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Otro at Ritz Acapulco
Responded 5 May 2023
Fue un placer recibirla en esta su casa, gracias por su confianza. Es un gusto conocer su experiencia y saber que disfruto de la atención brindada por nuestros colaboradores.Estaremos encantados de atenderlos muy pronto.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello Mr. Bob, the towel service is for use in the pool area, greetings.
Malik421 asked a question June 2016
Washington DC, District of Columbia58 contributions9 helpful votesdoes the hotel offer free WIFI connection in the rooms?
Yes we have partial signal free internet in all rooms .
Malik421 asked a question June 2016
Washington DC, District of Columbia58 contributions9 helpful votesdoes this hotel have a parking? if yes how much does it cost?
If we have valet parking and has a cost of $ 58.00 pesos per day.
Malik421 asked a question June 2016
Washington DC, District of Columbia58 contributions9 helpful voteswhat is the earliest check-in time and the latest check-out time
The check in is 15:00 hrs and the check out is 12:00 hrs.
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"Beach and pool gets a bit crowded so be sure to get there early so that you can get an umbrella and chairs. Wifi is spotty."Read full review
"Make sure is ocean view and not partial, side of building, both sides, very noisy."Read full review
PRICE RANGE
AU$214 - AU$327 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz acapulco hotel acapulco, ritz hotel acapulco, acapulco ritz hotel
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
240
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingRITZ ACAPULCO (AU$214) - 2024 Prices & Reviews (Mexico) - Photos of All-inclusive Resort - Tripadvisor
Frequently Asked Questions about Ritz Acapulco
Which popular attractions are close to Ritz Acapulco?
Nearby attractions include Galerias Acapulco (0.10 km), Cinépolis VIP Galerías Diana Acapulco (0.3 km), and Margo Organizacion Turistica SA de cv (0.3 km).
What are some of the property amenities at Ritz Acapulco?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Ritz Acapulco?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Ritz Acapulco?
Conveniently located restaurants include Buzo's Restaurant Bar, 100% Natural, and Bocana Beach.
Are there opportunities to exercise at Ritz Acapulco?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Ritz Acapulco located near the city centre?
Yes, it is 0.3 km away from the centre of Acapulco.
Does Ritz Acapulco offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Does Ritz Acapulco have any great views?
Yes, guests often enjoy the ocean view available here.
Is Ritz Acapulco accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.