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Princess Mundo Imperial

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Princess Mundo Imperial
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1,488 Reviews from our TripAdvisor Community

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Showing 446: English reviews
calgary
Reviewed 31 August 2016 via mobile

This iconic hotel is still in good shape, has very good food and the overall value is good. What is missing to be great is having staff with better knowledge of services and promotions so that the overall guess experience is consistent and more pleasant. Having to pay extra for using the fitness facilities is really annoying. The Italian restaurant...

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Thank danzasCalgary
Reviewed 28 August 2016

The facilities of the hotel are oldies, however the pool area and the restaurants are good, I love the gardens and the pools with some animals and birds, it is a good place but if you want privacy it is not the best option. The food is good but the service is average.

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Thank Isabel O
Madison, Tennessee
Reviewed 27 August 2016 via mobile

Last week , me and my Friends went to stay at this hotel for vacation and I had to carry my own bags and that was rude and they are suppose to help the costumer out. I can't believe that they wouldn't help me and my friend out ! It is so sad that it is such a nice hotel...

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Thank Keyla15
Tepoztlan, Morelos, Mexico
Reviewed 25 August 2016

Although I go to the Pierre Mundo with my wife and other adults (see my review elsewhere), the Princess is better for a vacation with children. I just returned from a long weekend with the grandkids who had a great time with the several pools, games, the beach and the general "bigness" of the place. Good service, friendly staff, fine...

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1Thank Jonatha R
Princess Mundo I, Director General at Princess Mundo Imperial, responded to this review

Dear Guest: I'm so glad to hear that you and your family enjoyed a nice vacations at Princess by Mundo Imperial. Our staff is always trying to make feel our guests like home. We will be glad to host you once again with your grandkids and I'm pretty sure that they will enjoy kids areas Thank you for recommend us!...

Rheinfelden, Switzerland
Reviewed 2 August 2016

I have been in Canada, USA, Europa and Caribbean Islands and Rivivera Maya, but there is no place like this anywhere of the world, I was many times there, it has got beautiful waterfalls, exotic Flamingos, delicious Buffet breakfast, the food for lunch and dinner is also excelent, if I recomend somebody to to an unforgetable trip, I just say...

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Thank myleneheep
Princess Mundo I, Director General at Princess Mundo Imperial, responded to this review

Dear Guest: Thank you for share your experience at Princess by Mundo Imperial, I'm glad to know that you enjoyed your stay at our resort and that the hotel facilities and the service were to your liking. We will be glad to have you once again at Princess by Mundo Imperial. I hope to have the opportunity to host you...

Barcelona, Spain
Reviewed 29 July 2016

This used to be a great hotel. However during our last visit we learned that the hotel management had changed and that fairmont no longer operated the hotel. Although the staff are generally nice, the service overall is terrible, they seem all over the place and the management doesn´t get some of the basics right: the cleaning is poor; we...

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Thank lemmenmeyer
Houston
Reviewed 12 July 2016

This hotel is very fancy and upper class. Love every point of it. The food, the atmosphere, the view, the rooms, the lobby area, it's just amazing!! Apparently after booking it my cousin (who is from Mexico) told me if is one of the best hotels in Acapulco. Little did I know this, but I'm happy I booked it. I...

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1Thank PrettyLady4u
Princess Mundo I, Director General at Princess Mundo Imperial, responded to this review

Dear PrettyLady4u: Thank you for taking the time to give us your comments, wow! thank you so much for your kind words about our property! it´s always a pleasure to hear this kind of comments from our guests. I hope you keep us in mind the next time you return, this is your home in Acapulco! Sincerely, Seyed Rezvani Managing...

Reviewed 26 June 2016 via mobile

We stayed there a week ago but frankly, was a very bad experience. It was empty, Restaurants within the H were not open, food was not good. As mexican, as well as an individual who lives in Canada gotta say that Hotels must have a variety of flavors not the typical chile/limon/galletas/tostadas with seafood that I can easily make/prepare home....

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1Thank Frida P
Princess Mundo I, Director General at Princess Mundo Imperial, responded to this review

Dear Frida P: Thank you for taking the time to let us know your experience during your recent stay in Acapulco. We understand that we did not exceed your expectations, please accept our most sincere apologies, we hope you can give us another chance and come back any time soon. Cordially, Seyed Rezvani Managing Director

Reviewed 10 June 2016 via mobile

We stayed here in the beginning of June (Monday to Friday) and it was pretty empty. They only had one of their restaurants open on Monday night and then two open for the rest of the week. It was nice to have many things to ourselves but sometimes felt a little odd being the only one in a whole restaurant...

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Thank laurastru
Princess Mundo I, Director General at Princess Mundo Imperial, responded to this review

Dear laurastru: Thank you so much for your kind words about our property! Wow! What a treat to read! Is always a pleasure to hear from our guests with this kind of comments! I hope you keep us in mind the next time you travel to your home in Acapulco..Princess Mundo Imperial! Cordially, Seyed Rezvani Managing Director

Honduras
Reviewed 9 June 2016 via mobile

We visited this hotel during Easter break it is fabulous! It has everything even a starbucks! I went with my husbands family and we had a great time, they have so many activities during the day for adults and children. They have a daycare, and 24 hr medical services. The location is great because there is a mall and wallmart...

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Thank july_hn
Princess Mundo I, Director General at Princess Mundo Imperial, responded to this review

Dear july_hn: We are so glad that you have enjoyed your stay. I hope you keep us in mind the next time you travel to Acapulco. Cordially, Seyed Rezvani Managing Director

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Princess Mundo Imperial: A FAVORITE OF THE WORLD. For Mexico lovers worldwide, where Acapulco is known as a blend of tropical scenery - beaches, hilly jungles, surrounded by the Pacific ocean blanketed with dynamic nuance of nightclubs and restaurants. It is a great destination for an unforgettable holiday The resort is located at Revolcadero Beach, 20 minutes from the bustling center and just minutes from the airport. The traditional Aztec pyramid building, lush gardens, five swimming pools, two exclusive golf courses, gourmet restaurants, and one of the largest meeting spaces in Acapulco meets the wishes of the most distinguished guests of the world and world-class events. Discover Pearl Pearl, a luxury building at Mundo Imperial Princess offers classy accommodation and the best facilities and services, including: iPod clock, 37-inch flat screen, safe in the rooms and much more !. A place where contemporary design becomes one with the sophisticated luxury - a memorable experience for you, your family and friends. ... more   less 

Additional Information about Princess Mundo Imperial

Address: Playa Revolcadero s/n | Col Granjas del Marquez, Acapulco 39890, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $119 - $348 (Based on Average Rates for a Standard Room)
Number of rooms: 1011
Reservation Options:
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Also Known As:
The Fairmont Acapulco Princess Hotel Acapulco
Fairmont Acapulco Princess
Acapulco Princess Hotel
Acapulco Fairmont
Hotel Style:
#5 On the Beach Hotel in Acapulco
#5 Spa Hotel in Acapulco
#9 Family Hotel in Acapulco
#16 Best Value Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Princess Mundo Imperial staff and other travellers.
16 questions
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Questions? Get answers from Princess Mundo Imperial staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view rooms are strongly recommended, the "garden" view is a bit disappointing.”
 of 5 bubbles MateoR889, 8 Dec 2016 | Read review
“Don't book a room here ever.”
 of 5 bubbles EugeneH, 5 Sep 2016 | Read review
“If you want wifi in your room ask for a room with a pool view.”
 of 5 bubbles isabelo789, 27 Aug 2016 | Read review
“Corner suite at the rear labeled garden view also had a good ocean view!”
 of 5 bubbles jonathar2016, 24 Aug 2016 | Read review
“At the Pyramid building with view at Pacific Ocean."Rooms on the south side are quieter"”
 of 5 bubbles myleneheep, 2 Aug 2016 | Read review
5 of 5
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