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Grand Hotel Acapulco

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580 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hotel Acapulco
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Showing 126: English reviews
Reviewed 19 June 2016 via mobile

Never one to leave reviews but this hotel needs to know what they're doing wrong. We were there with a group of 18 on a long overdue trip. We booked a "Grand Room" which price wise was not bad very spacious and looked fairly new. After a day of travelling we checked into our room to find our room hadn't...

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Helpful?
2Thank DanNdChristina
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve...

Southern Mexico, Mexico
Reviewed 19 May 2016

The hotel is in a very nice área surrounding by restaurants and night clubs. The hotel is settled in front of the ocean, the beach is wonderful, and the pools too. You can find small boats to go skiing and the parachutes are in front of your eyes. You can also rent a banana boat that takes you a ride...

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Helpful?
1Thank taniacanfares
Cancun, Mexico
Reviewed 12 April 2016

The hotel is great, the facilities, the service, location and prices. What is not good is that it mislead you at making online reservations. You believe that you are dealing with the hotel and the result is that you are dealing with someone else. They offer on the ad a free breakfast was changed "automatically" on the reservation. There was...

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Helpful?
1Thank MexicoVenueFinders
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve...

Formby
Reviewed 12 March 2016

Great hotel,great staff always welcome you.Rooms are clean maid service excellent our maid Ester on 17th floor always took very good care of us.Elizabeth.Auturo and Michelle offered us great service.Acapulco has the best bay in the world.We stayed for 5weeks the end of January all through February and will be back next year.Thanks once again

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Helpful?
1Thank PeteFormby
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust...

Boston
Reviewed 5 March 2016

I stayed here three nights last month (Feb 2016). First trip to Acapulco. Bay truly beautiful, lovely beach, three duplicate days of heat and sunshine. First, the pros: The hotel is easily accessible from the airport. Took a taxi (pre-paid inside the airport) for 350 pesos. Greeted immediately by "Adolfo", a perfectly lovely bellman who's worked at the hotel for...

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Helpful?
2Thank restoresoundmoney
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve...

Westminster, Maryland
Reviewed 1 March 2016

Gorgeous, very spacious renovated rooms, with great comfortable beds (floors 16 and above, well worth nominal upgrade fees). Views from every room that cannot be discribed with enough accolades. Food that is reasonably priced and delicious (best EVER guacamolely with homemade chips). Guaranteed sunshine with temps from mid 80's into 90's everyday with little to no chance of rain during...

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Helpful?
Thank BeachGirl2719
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust...

North Branford, Connecticut, United States
Reviewed 29 February 2016

Made our annual trip to Acapulco for the great weather and wonderful people who make this town a pleasure to return to. First and foremost is the service we get at the Grand Hotel. The staff at the Grand make every effort to make your visit great. We do book a room on one of the remodeled Grand Executive floors...

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Helpful?
Thank Dan E
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust...

Mexico City, Mexico
Reviewed 24 February 2016

Very nice and kind people at the reception desk, the maids very nice and helpful, the rooms big and nice, with an amazing view of the bay and the sea. the beds and pillows very comfortable, the sheets nice and soft, the towels big, soft and if you need more you just dial 7 and you get them in minutes....

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Helpful?
1Thank IRA_LELI98
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust...

Indio, California
Reviewed 11 February 2016

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Helpful?
Thank aliciamF3720LF
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Brooklyn, New York
Reviewed 29 January 2016 via mobile

I was very happy at the Grand Hotel!! Everyone was nice to me. Receptionist so nice housecleaning lady was immaculate, people were curious the whole way through! We had a gorgeous view. You have everything you want there Walmart super and Starbucks across the street and gorgeous beach behind you! I Shall return! Thank you so much to everyone at...

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Helpful?
2Thank JoyAbboud
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Privileged with one the best locations on one of the most exclusive beaches in Acapulco, and with a spectacular view of the bay, also conveniently located near the main local restaurants, shopping malls, and nightlife. Experience and enjoy an excellent service of the most exquisite dining experience and outstanding service, accentuated with the most high quality standards and comfort. The enjoyable experience of our elegant and luxurious guestrooms along with the general living areas, will indulge in a pleasant experience during your stay. ... more   less 

Additional Information about Grand Hotel Acapulco

Address: Costera Miguel Aleman # 1 | Col. Icacos, Acapulco 39869, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $68 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Hotel Acapulco 3.5*
Number of rooms: 573
Reservation Options:
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Also Known As:
Hyatt Regency Acapulco
Hyatt Acapulco
Acapulco Grand Hotel
Acapulco Hyatt
Hotel Style:
#4 Best Value Hotel in Acapulco
#7 Spa Hotel in Acapulco
#9 On the Beach Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Acapulco staff and other travellers.
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Questions? Get answers from Grand Hotel Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites have an amazing view of both the ocean and city”
 of 5 bubbles eddiel822, 29 Nov 2016 | Read review
“North/northwest side was lovely for enjoying coffee on the balcony in the morning shade/breeze on balcony....”
 of 5 bubbles LynnSherwood, 22 Nov 2016 | Read review
“Family rooms are great, kids in separate room, if not choose a Grand room”
 of 5 bubbles lisapB5167VW, 6 Aug 2016 | Read review
“Corner suits have better view”
 of 5 bubbles taniacanfares, 18 May 2016 | Read review
“All room has partial ocean view. Suites has ocean view”
 of 5 bubbles MexicoVenueFinders, 11 Apr 2016 | Read review
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