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Krystal Urban Monterrey

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Traveller (64)
Room & Suite (9)
Overview
Boulevard Antonio L. Rodriguez No. 1880 Nuevo Leon, Monterrey 64660 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star accommodation
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Reviews (529)
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120 results
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LanguageEnglish
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24
26
37
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All reviewswalking distancesheets and towelsmonterrey airportbusiness triproom temperaturenice hotelbed was comfortableair conditioningfront desk staffbreakfast buffettaxiaccommodationsdrainbathtububerkey
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1 - 5 of 120 reviews
Reviewed 22 June 2018 via mobile

My friend and I checked into the hotel around 3PM and proceeded to go to our room. We put the key in and to our surprise there was a lady inside! She was on the phone, her luggage was on the bed, and personal belongings...More

Thank CeeBreezie
Response from Miri L, on behalf of management at Krystal Urban MonterreyResponded 28 June 2018

Dear CeeBreezie Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted and I have taken your comments to our team to...More

Reviewed 28 May 2018

TV did not work properly and despite reporting issue nothing was done, I left for a business meeting and returned to find the room had not been cleaned up, despite me requesting to have it done wheal I was outMore

Review collected in partnership with Hilton Garden Inn
Thank Alfredo O
Response from Jorge V, General Manager at Krystal Urban MonterreyResponded 30 May 2018

Dear Alfredo Ostos: Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not...More

Reviewed 24 May 2018 via mobile

Shower water current is minimal ? Very bad for a hotel of this category , reported twice to the house keeping for them to let the maintenance staff repair but nothing happened , that is what I hate , the nothing happened attitude for a...More

Thank Sergio U
Response from Jorge V, General Manager at Krystal Urban MonterreyResponded 24 May 2018

Mr. Sergio U. Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments...More

Reviewed 14 May 2018

The property is outdated. Every floor has a musky odor, that is also in the rooms. When we arrived, there was hair balls in the tub and other indicators that the room had not been cleaned. When asked to move to a different room, staff...More

Review collected in partnership with Hilton Garden Inn
Thank Fernando C
Response from Jorge V, General Manager at Krystal Urban MonterreyResponded 14 May 2018

Dear Fernando Cordova: Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not...More

Reviewed 3 May 2018 via mobile

The hotel has been great and the waiter Christian Praga is excellent. He is very understandable and caters to your every need. Great customer service and best waiter hands down. Hotel very convenient if spending a few days in Monterrey.More

Thank MrSkymiles
Response from Jorge V, General Manager at Krystal Urban MonterreyResponded 4 May 2018

Mr. Skymiles Thank you for taking a moment to share your experience. I am happy to hear you found the service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better...More

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About
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Hotel Style
Business
,
Best Value
Room types
Suites, Non-Smoking Rooms
Hotel class
Hotel Style
Business
,
Best Value
Room types
Suites, Non-Smoking Rooms
Number of rooms
150
Price range
USD 71 - USD 95 (Based on Average Rates for a Standard Room)
Formerly known as
Hilton Garden Inn Monterrey
Also Known As
Hilton Monterrey
Location
Mexico > Northern Mexico > Nuevo Leon > Monterrey
Hotel class
Hotel Style
Business
,
Best Value
Room types
Suites, Non-Smoking Rooms
Number of rooms
150
Price range
USD 71 - USD 95 (Based on Average Rates for a Standard Room)
Formerly known as
Hilton Garden Inn Monterrey
Also Known As
Hilton Monterrey
Location
Mexico > Northern Mexico > Nuevo Leon > Monterrey
Photos
Traveller (64)
Room & Suite (9)
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Questions & Answers
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Room Tips
"Do not stay in #118"
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"The room faced onto a wall, and could not be called having a great view. It was a room for businessmen who..."
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"staff is helpful, rooms comfortable & excellent breakfast,"
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"the table near the terrace are the best ones to have a nice chat while eating."
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