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Hotel Lucerna Ciudad Juarez

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Hotel Lucerna Ciudad Juarez
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89 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Lucerna Ciudad Juarez
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Showing 48: English reviews
Odessa, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 April 2016 via mobile

The best hotel in Juarez. This hotel attends to all your needs along with the staff being very polite and courteous. I never stay any where else. The dining is exquisite with the bar as well. The pool area is very clean and always inviting when looking down from one of the many spacious rooms.

Helpful?
1 Thank James B
Mexicali, Mexico
Level Contributor
228 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 20 February 2016

This is a well known hotel chain in northwest Mexico, this was our first time here. Hotel looks good but can be better, decor is dated. Service excellent as in all Lucerna hotels. had a good nite sleep even though our room was on the first floor.

Helpful?
1 Thank karla014
Level Contributor
79 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 January 2016

I have family in Cuidad Juarez and have been staying here for over 15 years. Staff and service has always been exceptional. The staff is very accommodating and the breakfast is awesome. Although, they do need an update, its been exactly the same for over 15 years. During our stay 1 elevator was out of service while the other one... More 

Helpful?
1 Thank Manuel G
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 December 2015 via mobile

So we got there around 4 in the morning the Bell hop was great and got the door and brought us up our bags. The room was decent. The beds are on the firm side. The room was clean. The WiFi is free which is a plus when you coming over the border. Given the time we made it to... More 

Helpful?
1 Thank Sony F
Houston, Texas
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 November 2015

I come to Juarez on business a few times a year and have stayed at the Hampton here as well. I have to give Lucerna a hands down thumbs up. The rooms are a nice size with the standard amenities you find in a Holiday Inn or Hyatt Place. The staff is very nice - Oscar the bellboy is awesome!... More 

Helpful?
2 Thank Trina M
Maritza M, Director Comercial at Hotel Lucerna Ciudad Juarez, responded to this review

Thank you , we hope see you soon. regards More 

Orlando, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 November 2015 via mobile

I will always stay here every time I visit Ciudad Juarez. Exceptional service, clean rooms, friendly staff and great location. The great experience starts at the door with Oscar, always smiling and happy to help. Great food at any time and the room service is superb. Very professional and attentive personnel at the front desk makes checking in easy and... More 

Helpful?
3 Thank rickyh1203
Maritza M, Director Comercial at Hotel Lucerna Ciudad Juarez, responded to this review

Thank you for your kind words of appreciation. We always strive for perfection here at Hotel Lucerna and it really means a lot to all of our staff when we hear back from our returning guests. Your preference for our hotel is tremendous honor which we take a great deal of pride in. We hope that you will continue to... More 

Sandia Park, New Mexico, USA
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 October 2015

I hadn't been to Cd. Juarez in twenty-five years. I used to live in El Paso and spent nearly every Sunday in my youth with my family in Juarez. The drug violence had definitely directed me to other locations in the recent years. But my brother and I decided to try out the dental services in Juarez so I searched... More 

Helpful?
2 Thank patrykachaves
Maritza M, Director Comercial at Hotel Lucerna Ciudad Juarez, responded to this review

Thank you for your kind words of appreciation. Your preference for our hotel is tremendous honor which we take a great deal of pride in. We hope that you will continue to visit with us and allow us to provide you with the highest levels of service that has become a hallmark of all our Hotels. Sincerely, More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 July 2015 via mobile

Every good service very friendly people i Felt very relaxing when I heard the bell boy speaking very good English thanks oscar and driver Daniel he took us to doctors appointment consultant. Document appointment. He dropped us of and pick us up .very good service. the brunch is very good. The pool very clean and security on hand.very high class... More 

Helpful?
4 Thank wilfredo o
Maritza M, Director Comercial at Hotel Lucerna Ciudad Juarez, responded to this review

We appreciate your comments, we are proud to serve you with the quality and warmth you deserve. We hope you return soon and give us the opportunity to serve again in your next visit. Thanks for staying at Hotel Lucerna Juarez Best regards. More 

A TripAdvisor Member
Reviewed 7 July 2015 via mobile

This hotel is very very beautiful. The pool is gorgeous and the rooms are very well kept. The only problem is the service was TERRIBLE. The receptionist treated us as if we were dirt and was very rude when we asked questions. I would have preferred staying at a cheaper hotel if it meant I would have been treated like... More 

Helpful?
3 Thank A TripAdvisor Member
1 review
Reviewed 6 June 2015 via mobile

This hotel offers the most amazing customer service. The entire staff was very pleasant and helpful. Very clean and safe. Lobby, lounge area, and dining were excellent. I would not hesistate to come back or recommend.

Helpful?
Thank GetTheHome
Maritza M, Gerente at Hotel Lucerna Ciudad Juarez, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hotel Lucerna Ciudad Juarez

Address: Paseo Triunfo de la Republica #3976 | Partido Escobedo, Ciudad Juarez 32200, Mexico
Region: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Price Range: $85 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Lucerna Ciudad Juarez 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Lucerna Hotel Ciudad Juarez
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Lucerna Ciudad Juarez staff and other travellers.
4 questions
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Questions? Get answers from Hotel Lucerna Ciudad Juarez staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“512 with balcony and great view over the city and mountains”
 of 5 bubbles Cgehring1967, 18 Oct 2016 | Read review
“ask to see the room first! VERY NOISY all traffic noise can be heard ALL NIGHT”
 of 5 bubbles leticiaO_12, 16 Jun 2016 | Read review
“Avoid lower floors and cabanas if you value peace and quiet.”
 of 5 bubbles Meritage111, 10 Apr 2016 | Read review
“Rooms facing the street have a great view of the city.”
 of 5 bubbles 947reynaldor, 9 Apr 2016 | Read review
“Ask for a room on the pool-side of the hotel. The rooms on the street are noisy.”
 of 5 bubbles patrykachaves, 20 Oct 2015 | Read review
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