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Le Guglie Veneziane

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1334B Cannaregio, 30121 Venice Italy
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#6 of 13 Speciality lodging in Cannaregio
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Adriana B wrote a review Jul. 2019
Buenos Aires, Argentina2,977 contributions206 helpful votes
+1
Pésimo servicio. Se retrasó la salida de mi vuelo de Catania a Venecia por 2 horas, por lo tanto llegué tarde al B&B, al no tener chip europeo, imposible comunicarme con la Sra. Sara, (encargada) pero como ella tenia todos los datos del vuelo, me quedé tranquila porque supuse (dado que ella previamente me había solicitado esta información) que iba a chequear el horario de llegada. Pues no fue así. Estuve esperando una hora, como no tienen whatsapp envié un correo informando de mi llegada. Seguían sin aparecer para darme ingreso a la habitación. Me prestaron un teléfono, hablé y me dijeron que en 15 minutos estaban en la puerta. Pasó otra hora, nadie se apersonó. Nuevamente solicité que me prestaran un teléfono, me dijeron que ya estaban viniendo. Todo esto llevo una demora de 2 horas y media. La persona que vino, en lo único que estaba preocupada era en cobrarme los €42 de tasas municipales por dos noches de estadía. Si no lo hubiera tenido totalmente pago me hubiera ido inmediatamente. El lugar donde está ubicado el B&B es inseguro, es un edificio viejo, en un callejón, la puerta de ingreso del edificio con la cerradura rota. La habitación, sucia, con la ducha rota, el termotanque solo permitía ducharse una persona cada media hora, pues era pequeño y enseguida se enfriaba el agua. Los sanitarios terriblemente sucios. No tiene placard/armario, ni siquiera hay percheros. No hay mesas de luz o mesa de noche. El LED es de juguete, y está a la entrada de la habitación, imposible mirarlo desde la cama, tampoco podía correrse porque el cable era muy corto, además no funcionaba la tv por cable. El desayuno paupérrimo, teniamos que ir a una cafetería a dos cuadras, para que nos sirvieran unicamente 1 café y una croissant. Lo único bueno fue la ubicación, cerca de la terminal del trenes y de la salida del vaporetto, pero esto pueden conseguirlo en otro B&B u hotel. Mi consejo no vayan a ese lugar.
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Date of stay: June 2019
Value
Cleanliness
Service
Trip type: Travelled as a couple
Room Tip: No existen buenas habitaciones, es un desastre.
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Carys R wrote a review Jun. 2019
Cardiff, United Kingdom131 contributions8 helpful votes
+1
So many flaws to what could have been a lovely place to stay. Overall positives/negatives at end of review... Arrival: We were told that if we didn’t arrive by 8pm there’d be an additional charge of €20. Despite notifying them in advance that our bus didn’t arrive in until 7.45pm. We rushed as quick as we could to get there before. Location: The place is fairly easy to get to with phone navigation however nothing is signposted or labelled so you’re unaware and unsure if you’re at all in the right place. None of the adjacent restaurants are aware of the property either. The room is situated a couple of streets and a bridge away from grand canal so is not a bad location but I’d advise to stay elsewhere. Room & Charges: We eventually was met by a guy called Fernando who isn’t staff of the property but delivers keys and exchanges on their behalves. We got inside the property and saw there was no balcony (there were metal bars on the windows), no flat screen television as advertised, no lockers as advertised. He said we would need to raise this with the property directly. Despite already having cleaning fees and city tax paid prior to arrival on booking, he demanded €54 euro. €30 for cleaning and €24 euro for City tax which had gone up from €3 per person per night to €4. Not having anywhere else to stay and the threat of not being given the keys we were forced to pay this. We were told cleaning would take place between 10 and 11am. The room was an ample size for two people any more and I think it would have been stuffy. FYI we booked the triple room. The air conditioning worked well but none of the main lights worked so we had to continually leave the small light on in the corner or we would have been in complete darkness arriving and getting in the room at night. I don’t know if there was a hoard of mosquitos or if it was bed bugs but we are covered in bites. No mosquito net as advertised is provided. The room is also covered in damp with spotting around the plugs and evidenced painting over damp as oppose to treatment. Broken lock: The keys we were given fit our door only, we were given a snapped key for the broken front door. Not feeling safe at all. We went to go out around mid day on day 2 and found someone fixing the lock on the front door. They did not speak English. I messaged Fernando who said someone would be around at 7pm to give us a key. We waited at 7pm for the key with no luck and messaged him again. Meanwhile the property messaged to notify us that someone would be leaving a key on the windowsill next to the door for us. Again very unsafe. We decided to wait for the key out of fear for not being able to get in or someone claiming it in our absence. Breakfast: We were given breakfast vouchers, not an in house breakfast as advertised. Each morning we had to walk down the street and over a bridge to a small cafe for what was termed as breakfast. You were allowed one hot drink, no cold drinks and 1 pastry each (a doughnut or a croissant). Certainly not the buffet breakfast advertised. We were also told by the restaurant that it opens at 6am, having to leave early on our last day this excited us however we arrived to a closed shop and had to purchase food at the airport. The staff at the cafe were lovely but certainly not what was sold. Cleaning (there is no cleaning): Although the room was covered in cobwebs we were hopeful these would be cleaned by the cleaners so tried to ignore them our first night. We tried to shower in the morning with no shower handle (having to hold it with one hand over head) with the hot water only lasting for 1 shower (bearing in mind I spend no longer than 3 minutes in the shower). My partner had to shower in the cold. Our towels were not changed nor was the room cleaned that day despite paying for it. We enquired this with the property who said that they could not provide a cleaning service because they were a hotel only and that the fees were for other services despite the charge being listed as cleaning. If other services were provided I’d somewhat understand but they were not. Our room wasn’t cleaned for the entire duration of our stay nor were our complaints rectified. Overall positives: location, air conditioning Overall negatives: hidden charges, bugs, no cleaning, broken or missing items, limited and distant breakfast, damp room, broken lights, cold shower, no signposting/assistance for complaints
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Date of stay: June 2019Trip type: Travelled as a couple
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PRICE RANGE
USD 79 - USD 153 (Based on Average Rates for a Standard Room)
LOCATION
ItalyVenetoProvince of VeniceCity of VeniceVeniceCannaregioCannaregio
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Frequently Asked Questions about Le Guglie Veneziane
Which popular attractions are close to Le Guglie Veneziane?
Nearby attractions include Cannaregio (0.4 km), Natural History Museum (0.3 km), and Al Parlamento (0.3 km).
What are some restaurants close to Le Guglie Veneziane?
Conveniently located restaurants include Cocaeta - Non le solite Crepes, Bacaro Quebrado, and Fontego delle Dolcezze - San Stae.
Is Le Guglie Veneziane located near the city centre?
Yes, it is 0.6 km away from the centre of Venice.
Are there any historical sites close to Le Guglie Veneziane?
Many travellers enjoy visiting Doge's Palace (1.5 km), Ca' Zenobio degli Armeni (1.3 km), and Scuola Grande di San Rocco (0.8 km).