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Planters Country Hotel & Restaurant

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Planters Country Hotel & Restaurant
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309 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Singapore, Singapore
Reviewed 7 April 2015

Lovely place with plenty of greenery and character! It was a very pleasant sight to behold after hours on the road. Parking lot is meant for probably about 8 cars, but we managed to squeeze our 15 motorcycles in the area. The staff were really nice, and allowed us to park in the garden as well! Rooms were quite spacious...

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Helpful?
1Thank lowlingling
Shyamala S, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

Dear Guest,Thank you for your lovely comments.We truly appreciate and it was a pleasure to have you all here.We sincerely hope to see you all again and we shall look forward to it .Thank you once again.

Singapore River, Singapore
Reviewed 7 April 2015

I had a one night stay and booked the Executive Suite (for 6 pax) via Agoda. In the confirmation from the Agoda there was special check-in instruction to contact hotel staff about the time of our arrival. Since I arrived a day earlier (first nite I stayed at Strawberry Park, and the second nite at Planters Resort/Bala Chalet) I decided...

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2Thank Laydee Leo M
Shyamala S, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

Dear Guest,Your comments have been taken into consideration and we wish to comment as follows.First of all let me apologize for the unattending staff.It was very busy at that time as we had a big group for food but still there is no excuse.Sorry once again.Secondly we usually do not have a second key to the rooms,so im quite surprised...

Reviewed 29 March 2015

We stayed in one of the smaller rooms. The lights blew straight away, never got fixed despite requests. Noisy call to prayers 5am. Staff seemed distracted - often wouldn't attend. But quaint gardens..

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4Thank Mike T
Shyamala S, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

Very sorry for the lack of immediate help to your requests,We were facing a staff shortage at that time and have taken the necessary steps to rectify this matter at present.Thank you once again.

Kuala Lumpur, Malaysia
Reviewed 4 February 2015

The hotel is settled in a wonderful and very well maintened garden, outside the city centre. Indian staff is welcoming and friendly. They open the rooms every morning to get out the mold and dampness Which are very common in Cameron Highlands. When it is not enough, they have a apecial machine to do it and it is quite efficient....

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2Thank isafromkl
Shyamala S, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

Dear Guest,Thank you for your lovely comments,We notice that you have been very observant as to how we take efforts to arrest the damp and mould problems most Cameron Highlands hoteliers face.It makes it all worthwhile when guests appreciate our efforts.We truly hope to see you again in the future.

Perth, Australia
Reviewed 8 January 2015

Since we were at Cameron Highlands, we just had to have scones with strawberry jam and cream and a pot of Cameron’s tea. We had wanted to go to Lord’s Café, after reading all the good reviews but they were shut. Planters used to be called Bala’s and I think most people still refer to it as such. The place...

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1Thank E K
Shyamala S, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

Dear Guest,We were a bit surprised you didnt enjoy our tea and scones.We make our scones fresh everyday hence the price.We hope you come again to try some another day .Thank you.

Reviewed 4 January 2015 via mobile

I spend there one week but loved the hotel from the first sight,with it's beautifull nature,very cute chalets and perfect location for diffrent activities.stuff is very friendly and helpful.I will never forget this place and i want to say special thanks to the owner of this amasing place to Mr.Bala,you are the best. Best Regards, Natia and Anatolii

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Thank Natia S
Shyamala S, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

Dear Guests,It was wonderful having you here.The lovely comments you have written are truly appreciated.We hope to see you here in the future and we sincerely hope you will pass the word around to nature lovers like yourself about our chalets.Thank You once again.

Ipoh, Malaysia
Reviewed 12 December 2014

Now this is a hotel straight out of the 1950s that has refused to move into the new century! Everything – from the dining room to the hotel rooms to the WIFI to the discourteous parking sign – was begging for a new coat of modernity. The proprietors are still struggling with the concepts of antique vs. old tat and...

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4Thank J P
Shyamala S, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

Dear Guest,Your comments have been taken into account and we hope to see you again in the future so that we can make amens.Thank You.

Groningen, The Netherlands
Reviewed 27 November 2014

Formally known as Bala's Holiday Chalet this hotel offers everything you wish for a short stay on our trip from Kuala Lumpur to Bangkok. We arrived there by car and only had some slight difficulties finding the hotel due to its changing of names which our navigation system didn't seem to be aware of. It's about 2-3 km outside of...

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3Thank Gronings_Expat
Shyamala S, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

Thank you for your lovely comments.It was certainly refreshing to note that someone has captured the very essence of our establishment.It is hard to arrest the damp problem at the same time as maintain the beauty of our place that is a lovely chalet surrounded by rainforest.We certainly hope to welcome you back to our place in the near future.

Kuala Lumpur, Malaysia
Reviewed 22 October 2014

We booked this hotel for 2 nights. But we cancelled it after 1 hour in the room. The rooms are wet and they smell really old and damp. Our children became sick, so we had to leave the hotel. The rooms are neglected. It´s too expensive for that service! But: The surrounding is very nice. We saw fotos in the...

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4Thank sille501
Shyamala S, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

We were a bit disappointed at your comments but nevertheless we shall take them into consideration and make the necessary changes.Thank you once again and by the way The Cameron Highlands Resort is definitely not 50 Euros more than us.

Reviewed 13 October 2014

Planters country hotel or formerly known as Bala's Chalet is a nice cozy place. It has the nice european look. Property is very good. Staffs are friendly and food is also nice. This place is highly recommended.

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Thank Sisir P
Shyamala S, Guest Relations Manager at Planters Country Hotel & Restaurant, responded to this review

Thank you for your lovely comments.We truly appreciate the wonderful words and will make sure to live up to your expectations.We hope to see you again in the future.

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free Internet
Things to do
  • Restaurant
Room types
  • Suites
Internet
  • Free Internet
Services
  • Free Parking
  • Shuttle Bus Service

Additional Information about Planters Country Hotel & Restaurant

Address: Lot 55 | Cameron Highlands, Tanah Rata 39000, Malaysia (Formerly Bala's Holiday Chalet)
Region: Malaysia > Pahang > Cameron Highlands > Tanah Rata
Price Range: $76 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Planters Country Hotel & Restaurant 3*
Number of rooms: 30
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Also Known As:
Bala`s Holiday Chalet Hotel Cameron Highlands
Planters Country Hotel & Restaurant Cameron Highlands/Tanah Rata
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Questions & Answers

Here's what travellers have asked, with answers from Planters Country Hotel & Restaurant staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the suite...it's tucked away from everyone else”
  • This is a suite with an attic above
LionelY_13, 6 Mar 2017 | Read review
“Get a room in the main building more chance of hot water”
davidwplaird, 11 Jan 2017 | Read review
“Chestnut for views & your private balcony. However if the dining hall starts the fireplace, close all your windows or taste soot.”
  • Chestnut room, private balcony
  • Chestnut room, private balcony
andrewy609, 23 Dec 2016 | Read review
“If you have special needs, write to them so they can make arrangements to cater to your needs.”
, 20 Dec 2016 | Read review
“Rooms facing the garden Executive suite and Family Room are the best room as it's overlooking the garden and very large.”
marynasuke, 26 Oct 2016 | Read review
5 of 5