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Heritage Hotel Cameron Highlands

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Heritage Hotel Cameron Highlands
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581 Reviews from our TripAdvisor Community

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Showing 412: English reviews
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Reviewed 6 days ago NEWvia mobile

My family stayed for 2 nights. We love the hotel because it is quiet and away from the hustle and bustle. The hotel is definitely a vintage one. It needs a facelift especially the room. Furnitures are old. The room was not that clean but still tolerable. The GM really needs to do spot checks on the cleaning. Breakfasts were...

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Thank Eisle E
Kuala Lumpur, Malaysia
Reviewed 1 week ago

The hotel is well located and looks promising from the outside. All the staff were extremely pleasant and helpful. The hotel itself was old and dated. We had a,quadruple room which had a very strong odour of damp. The room wasn't very clean including stained bedding and a bathroom in need of modernisation. The food was overpriced and of poor...

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Thank alexisfarrell
Reviewed 2 weeks ago via mobile

Stayed here for one night, four of us. first word that we could think of the moment we step into the room was 'mouldy', takes a while for the unpleasant smell to go away. Otherwise, room was comfortable, spacious bathroom. Garden need some proper maintainance. Hotel staffs are friendly. Library looks okay, however full with japanese books (cant really enjoy...

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Thank Suhailah M
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this review

Dear Ms Suhailah, Thank you for your kind feedback, on your recent trip to Cameron Highlands. We apologized for the discomfort experience encountered during your stay with us. Your comments have been shared with the respective team, will seriously look into this matter and rectify our cleaning process to improve the room quality. We were very much look forward to...

Barcelona, Spain
Reviewed 3 weeks ago

Being Cameron highlands a small and modest village in the middle of the forest, in this hotel you can feel as you are a VIP if you catch a good offer to stay. Is really big, with attentive reception staff. Has room service but is expensive, also they offer breakfast 20 ringgits/person and also dinner. They have a small convenience...

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Thank LondRoc
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this review

Dear Mr/Ms Londroc, Thank you for taking the time to advise of your recent stay at Heritage Hotel Cameron Highlands. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve the service that we provide to our valued guests. Rest assure that the issues highlighted are shared with the team, we...

London, United Kingdom
Reviewed 3 weeks ago via mobile

We stayed for two nights and my first impression was great. The hotel is on a slight hill and looks charming and impressive on arrival. The staff were great, no complaints at all. We liked our room, large with a balcony and fab view. The room was a little dated, clean and the bed was comfy and everything worked as...

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Thank L0uise2
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this review

Dear Mr Louise, Thank you for taking the time to provide your feedback on your recent stay at Heritage Hotel Cameron Highlands. We greatly appreciate your feedback on our service and facilities. Your comments which will certainly be shared with the team. Indeed, we are taking a step further to improve the quality of food and its variety at our...

Johor Bahru, Malaysia
Reviewed 4 weeks ago via mobile

I would say this hotel is a decent hotel when you get it at a discounted price. The rooms are abit old, but still acceptable. There is a small library with some japanese books, a very simple gym, laundry service ad microwave service provided. Its location is slightly of the city centre, but still reachable to tanah rata area within...

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Thank HongYaw
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this review

Dear Mr Hong Yaw, Thank you for taking the time to provide your valuable feedback on your recent stay at Heritage Hotel Cameron Highlands. It is only through feedback such as yours that we are able to improve our product and the service that we render to our valued guests. We do hope that we may have the pleasure of...

Subang Jaya, Malaysia
Reviewed 20 March 2017 via mobile

Had a good stay at this hotel. The location is good with shops nearby but distant enough from the hustle of the traffic. The room we had was quite spacious with a mini balcony. They even had an infant crib for our little 3 months old baby, which is to me a plus point in the whole family friendly hotel.

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Thank aziyanAzlan
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this review

Dear Ms Aziyan, Thank you for your kind feedback and it was a pleasure to note that you had a pleasant stay with us on your recent trip to Cameron Highlands. We were very much look forward to welcoming you back in the near future. Kind regards, Theodora Edward Executive Assistant Manager

Arnhem, The Netherlands
Reviewed 18 March 2017 via mobile

The Heritage Hotel in Tanah Rata. Once it must have been new, modern and you could smell the fresh paint. Well, that's all gone. Nowadays it's a hotel they should close for six months or so, strip it and rebuild it. Until then it's a bit to old, there are hairs in the shower that definitely weren't ours, the doors...

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Thank Jan F
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this review

Dear Mr/Ms Jan F, Thank you for providing us the feedback on your recent stay at Heritage Hotel Cameron Highlands, we truly value the feedback and opinions from our guests. Your feedback has been shared with the respective team and we have since conducted thorough checks and step up our cleaning process to improve the quality. On WIFI issue, we...

Toronto, Canada
Reviewed 14 March 2017 via mobile

Underwhelmed visit to this hotel. We stayed 2 nights here and everything is rundown here. Dirty sheets. Dirty carpet. Hair on the bathroom floor. Rain water on some stairs. Refuse piled up near access to the garden. Mosquitoes abound in the lobby at night. NO WIFI IN ROOMS! And the wifi in the lobby is doggy at best.

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Thank redmirchee
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this review

Dear Mr/Ms Redmirchee, Thank you for taking the time to provide your feedback on your recent stay at Heritage Hotel Cameron Highlands. We sincerely apologize for the unpleasant experience and inconvenience during your stay with us. Your constructive feedback has been shared with our Housekeeping team and we have since conducted thorough checks and step up our cleaning process to...

Reviewed 13 March 2017

We had triple room with balcony. Room was spacious and clean. Daily breakfast buffet choices were average. Internet available only in the lobby. Nice hotel location with great view from the balcony. Overall pleasant stay.

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Thank Marek N
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this review

Dear Mr Marek, We appreciate your valuable feedback and it was a pleasure to note that you had a pleasant stay with us on your recent trip to Cameron Highlands. We were very much look forward to welcoming you back in the near future. Kind regards, Theodora Edward Executive Assistant Manager

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Heritage Hotel Cameron Highlands is a 238 room low rise tudor style boutique hotel situated on a hill in the town of Tanah Rata. Surrounded by elegantly sculptured gardens reminiscent of the Old English countryside set in a lush tropical rainforest as background, it is the prefect place to refresh, relax and rejuvenate from the concrete jungle of most cities. The hotel blends tradition with modern comfort for discerning travelers with personalized services from friendly staff. LOCATION The Hotel is ideally located at 1800 meters above sea levels surrounded by lush tropical forest with a birds eye view of the panoramic town of Tanag Rata. It is a 8 minute stroll to the town of Tanah Rata. ACCESSIBILITY We are easily accessible via the North-South Highway (trough Tapah exit),the Simpang Pulai new access road and the Gua Musang new access road. Three and a half hours drive from Kuala Lumpur or just one and a half hours drive from Ipoh city. Taxis and coaches are also available from all major cities within Malaysia to Cameron Highlands. GUEST ROOMS Our 238 rooms and suites were designed with your comfort in mind with rooms and suites ranging from 320 square feet to 860 square feet. With its sleek interiors, we have managed to include in a full range of amenities which include IDD, mini bar,LCD TV with inhouse movies, complimentary tea and coffee making facilities and attached private balcony. Our choice of rooms range from Superior (320 sq.Ft), deluxe (430 sq.Ft),to Deluxe Family Rooms. Our suites range from Superior Suites to Deluxe Suites and Presidential Suites. ... more   less 

Additional Information about Heritage Hotel Cameron Highlands

Address: Jalan Gereja, Tanah Rata 39000, Malaysia
Region: Malaysia > Pahang > Cameron Highlands > Tanah Rata
Price Range: $46 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heritage Hotel Cameron Highlands 3*
Number of rooms: 238
Reservation Options:
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Also Known As:
Heritage Cameron Highlands
Heritage Hotel Cameron Highlands Tanah Rata
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with views”
LondRoc, 3 Apr 2017 | Read review
“Insist on New wing”
Feds294201, 26 Jan 2017 | Read review
“The high floor is very good”
siripornj434, 8 Jan 2017 | Read review
“Very Very Very important. Ask for room in new wing.”
Asimtareen, 31 Dec 2016 | Read review
“4th floor over the gardens have a good view & sun all day if it's shining!”
JanetR001, 16 Dec 2016 | Read review
5 of 5