Best Western Premier Sapphire Ha Long
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Best Western Premier Sapphire Ha Long

Building S2, Lot Hh05, Ha Long 200000 Vietnam
Traveller (37)
Studio
Room & Suite (28)
Ngoc Mai Restaurant
Dining (8)

View prices for your travel dates

AU$95
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

5.0
#8 of 51 hotels in Ha Long
4.9 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Service
5.0 of 5 bubbles
Value
Wolrd Class Accommondations for the Wolrd Class Traveler. Located on the edge of Ha Long Bay which through ancient mythology and Vietnamese history is known as the Bay of the Descending Dragon. The Best Western Premier Sapphire Hotel is located in the center of the new tourism development area in Hong Gai.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Kids stay free
Paid private parking nearby
Car park
Pool / beach towels
Swimming pool toys
Adult pool
Indoor pool
Outdoor pool
Heated pool
Plunge pool
Shallow end in pool
Fence around pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Aerobics
Entertainment staff
Evening entertainment
Books, DVDs, music for children
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Pushchairs
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Massage
Neck massage
Open-air bath
Salon
Steam room
24-hour security
BBQ facilities
Baggage storage
Concierge
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Soundproof rooms
Air purifier
Bathrobes
Desk
Dining area
Fireplace
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Minibar
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Mid-range
Romantic
Languages Spoken
English, Vietnamese

Location

Building S2, Lot Hh05, Ha Long 200000 Vietnam
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 74 out of 100
74
Catbi Airport
39.1 km
See all flights
Van Don International Airport
40.3 km
See all flights
24Reviews0Q+A1Room tip

Reviews
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Traveller rating
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Detailed Reviews
AJ2000 wrote a review Dec 2023
Sydney, Australia14 contributions9 helpful votes
+1
5.0 of 5 bubbles
We wanted a hotel instead of usual overnight cruise for flexibility at night. Best Western Sapphire Ha Long was one of the few hotels where we could preselect ocean view room instead of it being up to chance/luck.

The hotel itself was stunning! The staff so thoughtful, helpful and courteous that really elevated the experience to something very special.

The hotel and rooms are very luxurious! We chose the 2 br oceanview and all rooms had amazing views, with the lounge having a balcony along with floor to ceiling windows overlooking the bay. It was so lovely relaxing. We had a drizzly day but it was still so special. The official photos are exactly what you get and are honest in their representation.

The buffet breakfast is enormous in variety! Full Western and Asian selections with salads, pastries, noodles, congee, juice and muesli, hot cooked buffets just to name a few. There was plenty with no sign of running out when we were there (Dec). The breakfast room was huge and elegant. Definitely worth adding it on to your stay!

We were warned by others that the location is not convenient to main centre, which was good advice, as it is about 15 mins drive over the bridge. However it is not so isolated from other things and there were many restaurants and cafes around it and the walkways along the way stunning. We were kind of just wanting to chill when no on the cruise so this was perfect for us! I would definitely recommend and hope to return one day.
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Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tran Linh, Dịch vụ khách hàng / Lễ tân at Best Western Premier Sapphire Ha Long
Responded 5 Apr 2024
Dear Ms./Mr. AJ2000, Thank you so much for staying with us at Best Western Premier Sapphire Ha Long during your recent visit and for your detailed review! Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services. We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager
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nguyenthiquang000 wrote a review June 2022
Hanoi, Vietnam1 contribution1 helpful vote
5.0 of 5 bubbles
Great hotel with excellence services, all the staffs are nice and really care about the guest. Room view is excellence that can see the ship and the cruise going in and out of the harbor. Facilities are great with indoor swimming pool, spa and gym. Location is really near the shopping mall and the seafood markets that make it really easy to buy souvenir or fresh sea food from the sea.
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Review collected in partnership with Best Western
Date of stay: June 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ha Tiffany, Tiếp thị at Best Western Premier Sapphire Ha Long
Responded 6 Feb 2023
Dear nguyenthiquang000, Thank you so much for your wonderful review, you definitely made our day. We appreciate your taking your time to write us such detailed feedback. We are so happy to know that we have managed to bring you a memorable experience. Your compliments will be forwarded to Hotel Management Team so that they could be proud of the service they're delivering every day. Once again, thank you for your kind words and we hope to welcome you back for future visits. Warmest regards,
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gil123 wrote a review Dec 2023
Philadelphia328 contributions307 helpful votes
4.0 of 5 bubbles
Property was more or less what I expected, a new and nice but not luxurious property- more like a good four star than five star category. Front desk staff was helpful and professional and gave us some small upgrade due to BW status. The views from the Bayview room are excellent, with a nice little balcony and a door that opens to enjoy the fresh air. Location was not that great and had to take Grab to restaurants but it's cheap and easy. Very close to seaside promenade which is nice for a walk or morning jog. Breakfast buffet was comprehensive and pretty good quality, with fresh pho station. As in other hotels in Vietnam, they tend to put meat in every dish so vegetarians need to beware but they do have options. Overall I found this to be an excellent value stay- a western quality hotel with local prices which is a winning combination.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tran Linh, Dịch vụ khách hàng / Lễ tân at Best Western Premier Sapphire Ha Long
Responded 5 Apr 2024
Dear Ms. /Mr. Gil123, Thank you so much for staying with us at Best Western Premier Sapphire Ha Long during your recent visit and for your detailed review! We are very happy to know that you've had an enjoyable time with us! Please rest assured that we have noted your comments about our hotel services and food. We have shared your feedback with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests. We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager
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Che A wrote a review July 2023
21 contributions1 helpful vote
1.0 of 5 bubbles
This place has horrible customer service. The ppl at the front desk are just plane rude and the way things are implemented just asinine. First i came to the hotel and said i wanted to make a direct booking bc the app wasnt allowing me, i expected them to match the best western apps rats, they refused, i said i dont want to go thru agoda which had the same price, they said book thru agoda, cool. Did that. Next night we wanted pizza, baby was crying and tired after cruise and grab wasnt delivering. I went to bar to order pizza, and they wouldnt allow me to take the pizza to my room!!! I ordered kfc etc no issues taking food up, but they disallow taking food from their restos to the room, so i had to bring crying baby down to eat pizza in the bar. In the morning i asked if this is actual policy, they said yes, cant take hotel food to room!?!? Much better options, customer svc can make or break a stay, these ppl are horrible…
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ha Tiffany, Tiếp thị at Best Western Premier Sapphire Ha Long
Responded 7 Sept 2023
Dear our valued guest, Thank you so much for staying with us at Best Western Premier Sapphire Ha Long during your recent visit and for your detailed review! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please rest assured that I have noted your comments about our hotel and shared with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warmest regards Linh Tran Guest Relations Manager
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Nancy T wrote a review Nov 2023
2 contributions2 helpful votes
5.0 of 5 bubbles
My family and I had a great time staying at this hotel. The front desk staffs were very friendly and always smile whenever we passed by. Spacious and clean room. Breakfast was good.
The kid’s club was the highlight of the stay, clean and spacious!!!
I would definitely come back next time.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tran Linh, Dịch vụ khách hàng / Lễ tân at Best Western Premier Sapphire Ha Long
Responded 4 Apr 2024
Dear MLinht700 Thank you for taking time to share such a shining feedback following your recent experience at Best Western Premier Sapphire Ha Long. Our team is dedicated to providing you with an exceptional level of service; therefore, it is very rewarding to know that we made your stay a memorable one. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel and provide you with an even more enjoyable experience. Warmest regards, Linh Tran Guest Relations Manager
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Tamreid wrote a review Mar 2024
Nanaimo, Canada6 contributions2 helpful votes
5.0 of 5 bubbles
This Best Western is a new hotel and very affordable...$40 Cdn a night or $60 with breakfast. The breakfast is amazing...full buffet with everything you could want. The staff is very friendly and accommodating. They have the best hotel gym that I have ever seen. I woke up and went down at 6:30am for a workout and didn't know the gym did not open at 7am. I decided to have a coffee and wait...and before you knew the staff came and opened the gym early for me!!
The walkability is excellent!
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Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tran Linh, Dịch vụ khách hàng / Lễ tân at Best Western Premier Sapphire Ha Long
Responded 5 Apr 2024
Dear Mr./Ms,Dreamer48340028934, Thank you for choosing Best Western Premier Sapphire Ha Long for your recent vacation. We love to hear such thrilled feedbacks and beyond happy to learn that you had an amazing stay with us. Your kind words for our staff will be shared as motivation. We looking forward to welcoming you back with more superior experience. Best regards, Linh Tran
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Classy Lebanese wrote a review Aug 2022
Lebanon511 contributions68 helpful votes
5.0 of 5 bubbles
This is an amazing hotel with amazing prices! The room is modern and spacious. And the location is perfect in Ha Long.
There was construction next to the pool so we couldn't enjoy it! But everything else is perfect.
Also make sure you walk around the hotel and enjoy stunning views of halong bay islands
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ha Tiffany, Tiếp thị at Best Western Premier Sapphire Ha Long
Responded 6 Feb 2023
Dear sarad123456, Thank you for choosing our hotel for your stay in Ha Long and sharing your reviews with us as well as. We are genuinely sorry about the inconvenience of surrouding construction and that had affected your stay with us. I can assure you that this is no longer existing at Best Western Premier Sapphire Ha Long. Once again, we appreciate your constructive comments and hope that we still have the second chance to welcome you back in the future to show you how we improve. Warnest regards,
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Pham P wrote a review Nov 2023
Lao Cai, Vietnam5 contributions
5.0 of 5 bubbles
Nice & brand new hotel, friendly staffs. They help us with very fast checkin and order the taxi, arrange boat trip to the bay even I have limited time only.
Definitely I will come back here for business trip or leisure purpose with my family. Also recommend thí hotel to my friends. Thanks
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Date of stay: November 2023Trip type: Travelled on business
Room Tip: Free Parking in the basement.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tran Linh, Dịch vụ khách hàng / Lễ tân at Best Western Premier Sapphire Ha Long
Responded 4 Apr 2024
Dear Mr. William P, Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long. Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services. We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hùng Trần wrote a review Mar 2022
Da Nang, Vietnam4 contributions
5.0 of 5 bubbles
Spend 3 days vacation here with my wife and eveything was perfect. The room have view to the bay, the Baichay bridge and it's spacious. Food and drink are decent too. The restaurant has a warm atmosphere and a wide view to the city. Highly recommended
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ha Tiffany, Tiếp thị at Best Western Premier Sapphire Ha Long
Responded 6 Feb 2023
Dear henrychen2402, Thank you so much for your wonderful review, you definitely made our day. We appreciate your taking your time to write us such detailed feedback. We are so happy to know that we have managed to bring you a memorable experience. Your compliments will be forwarded to Hotel Management Team so that they could be proud of the service they're delivering every day. Once again, thank you for your kind words and we hope to welcome you back for future visits. Warmest regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christopher W wrote a review Dec 2022
1 contribution1 helpful vote
5.0 of 5 bubbles
I was travelling solo in Vietnam and wanted to stay in a well-named hotel. Perfect location, amazing and friendly people and outstanding hospitality.
I would highly recommend it.
The travel agent is one of the best guy I have ever met.
Book the boat trip at Ha Long Bay. It was an amazing experience.
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ha Tiffany, Tiếp thị at Best Western Premier Sapphire Ha Long
Responded 6 Feb 2023
Dear P4714ZNchristopherw, Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards,
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Report response as inappropriate
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Pham P wrote a tip Nov 2023
Lao Cai, Vietnam5 contributions
5.0 of 5 bubbles
"Free Parking in the basement."
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Not the right property for you?
There are more places to choose from in the Ha Long area.
PRICE RANGE
AU$72 - AU$90 (Based on Average Rates for a Standard Room)
LOCATION
VietnamQuang Ninh ProvinceHa Long
NUMBER OF ROOMS
1,005
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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BEST WESTERN PREMIER SAPPHIRE HA LONG (AU$72): 2024 Prices & Reviews (Vietnam) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Best Western Premier Sapphire Ha Long
Which popular attractions are close to Best Western Premier Sapphire Ha Long?
Nearby attractions include Bai Chai Bridge (0.6 km), Bai Tho Mountain (0.6 km), and Suối Khoáng Publich Yoko Onsen Hạ Long (0.7 km).
What are some of the property amenities at Best Western Premier Sapphire Ha Long?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Best Western Premier Sapphire Ha Long?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Best Western Premier Sapphire Ha Long?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Best Western Premier Sapphire Ha Long?
Yes, free parking, a parking garage, and paid private parking nearby are available to guests.
What are some restaurants close to Best Western Premier Sapphire Ha Long?
Conveniently located restaurants include Wander Station, Bia Sành Điệu Hạ Long, and T-Fresh Healthy Drinks & Tea.
Are there opportunities to exercise at Best Western Premier Sapphire Ha Long?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Best Western Premier Sapphire Ha Long?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Premier Sapphire Ha Long offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Premier Sapphire Ha Long?
The staff speaks multiple languages, including English and Vietnamese.
Does Best Western Premier Sapphire Ha Long have any great views?
Yes, guests often enjoy the city view available here.
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