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The Reef Atlantis, Autograph Collection

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The Reef Atlantis, Autograph Collection
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1,492 Reviews from our TripAdvisor Community

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Showing 1,370: English reviews
Washington Dc, District Of Columbia
Reviewed 27 December 2016

Our stay at the Reef Atlantis was unfortunately spoiled by the fact that we were given literally the worst rooms in the hotel: 3rd floor suite with NO view at all except for huge AC units outside of the window. When we asked to be relocated to a different room the Front Desk staff was extremely unhelpful and unfriendly. I...

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Helpful?
2Thank JannaIG2016
AtlantisBahamasTeam, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi JannaIG2016, Thanks for visiting Atlantis. We are disappointed that your room at The Reef did not meet your personal expectations and we will be sure to share your comments with our internal team. We hope you will consider joining us again so that we can deliver a truer Atlantis experience. - The Reef Atlantis Management Team

Toronto, Ontario
Reviewed 27 December 2016

A good destination to take your family with lots to do. Definitely a fun experience. Only negative is that everything is quite expensive from pool bar food to restaurants to groceries. There is no where to hide if you are trying to not spend money. A couple of hamburgers, hot dog and chicken nuggets at the pool side will run...

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Helpful?
Thank lp19742016
AtlantisBahamasTeam, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi lp19742016, It was a pleasure welcoming you to Atlantis! We are excited to hear that your getaway to Atlantis was fantastic and we do value your recommendation to other families. Please know, now guests can enjoy all the wonder of Atlantis with three great dining plans offering full breakfast and dinner at some of our most popular restaurants. Plus...

Arlington, VA
Reviewed 26 December 2016 via mobile

We spent a few days at Atlantis before Christmas. It was overpriced but I expected that. We stopped at a grocery store before we checked in. That was a good idea given the price of food. We made sandwiches and had tacos for dinner. The kitchenette didn't have a freezer so don't buy frozen food. We went to the dig...

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Thank Sara_sakflva
Reviewed 26 December 2016 via mobile

We spent Xmas at the reef this year with my two little ones. My first time in the Bahamas . The facility is very nice and clean. We checked in into a one bed room suite. Ask for an EVEN number room much better view . The room is very nice with a king bed and a sofa that turns...

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3Thank Anonthego
AtlantisBahamasTeam, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi Anonthego, Thanks for choosing Atlantis. We are pleased that you enjoyed our property, but we do understand that there were elements of your trip that were not up to your personal expectations. We strive to deliver the best experience and value-add for our guests’ room rate and resort fee, which includes access to Aquaventure water park, our marine habitat...

Norfolk, Virginia
Reviewed 25 December 2016 via mobile

We booked the Reef for the event. It's a beautiful facility very quiet. It is on the edge of the resort so walking or shuttle is required for everything. We had a fantastic view of the coast. As everyone has said it is very expensive but we knew that ahead of time. The resort is absolutely gorgeous. It is worth...

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Helpful?
Thank boxshop
AtlantisBahamasTeam, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi boxshop, Thanks for choosing Atlantis! It sounds like you enjoyed your time at The Reef and the view from your room must have been amazing. For those reading this review, The Reef is our residential luxury property with home-like amenities such as an in-room kitchen and microwave. We hope you will join us again on future trips. - The...

Toronto, Canada
Reviewed 22 December 2016

I am not sure how the rest of vacation will go but this has been the worst experience I had so far. We reserve 2 bedroom Topaz suite ( their top suite). We are traveling with 4 kids and one of the condition to reserve the room was having one bedroom with 2 queens. The reservation was made with resort...

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4Thank yshmul
AtlantisBahamasTeam, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi yshmul, We are disappointed that your experience at Atlantis did not live up to your personal expectations. Please know, we try to accommodate all bed type requests, but they are not guaranteed in The Reef. We will share your comments with our internal team as we look to maintain Atlantis at the highest levels for all of our guests...

New Hampshire
Reviewed 21 December 2016

We just spent 5 days here. The Reef is at the furthest edge of the property. It is over a mile walk to the other side (where the convention center is). The place is so huge that you have to take a shuttle bus to get around (you can walk, but everything is FAR. The first day, I walked over...

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2Thank NewEnglandTraveler54
AtlantisBahamasTeam, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi NewEnglandTraveler54, We are disappointed that your time at Atlantis did not live up to your personal expectations. We strive to deliver the best experience and value-add for our guests’ room rate and resort fee, which includes access to Aquaventure water park, our marine habitat (14 lagoons with various marine life), The Dig, fitness center, and in-room and lobby wi-fi...

Toronto, Ontario
Reviewed 15 December 2016

I planned this trip to surprise my husband on his milestone birthday. And sure we were all surprised how beautiful the Atlantis resort is. I originally booked for guaranteed 2 queen beds at the Royal tower but at the checkin I was told that The room got upgraded to the Reef tower harbor view( amazing!) but king bed ( downside)....

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Helpful?
Thank Pinkcanary
Megan M, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi Pinkcanary, Thanks for spending your husband's birthday at Atlantis! It sounds like The Reef was the perfect choice for a relaxing vacation in paradise and we are thrilled that our staff was able to assist you with a room upgrade. For those reading this review, The Reef is our residential luxury property with home-like amenities such as an in-room...

Schererville, Indiana
Reviewed 14 December 2016

We recently returned from a 3-night vacation at Atlantis. We book two adjoining rooms in the Coral Tower. When we arrived, due to a convention and construction, they were not able to provide an adjoining room for our daughter. So Brittany Roberts upgraded us to a two bedroom unit at The Reef. This was our 5th time at Atlantis but...

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Helpful?
Thank des3333
Megan M, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi des3333, It was a pleasure welcoming you to Atlantis! We are delighted to hear that you had a once in a lifetime experience at The Reef and we are pleased that our staff was able to assist you with a room upgrade. The view from your room sounds like it was breathtaking and we will be sure to let...

Montreal, Quebec
Reviewed 14 December 2016

Never have I been so satisfied with the hotel and their services during a business trip. I recommend it to anyone travelling to Bahamas. The hotel staff was very attentive to my needs and sincerely cared about my well being. The ambiance of the hotel was perfect and the food was great.

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Helpful?
Thank ConnieMorales1
AtlantisBahamasTeam, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi ConnieMorales1, It was a pleasure welcoming you to Atlantis! It sounds like you had a fantastic business trip at The Reef and we are thrilled that you also had excellent interactions with our staff. For those reading this review, Atlantis is also proud to be an award-winning resort that hosts 700+ events per year. We cater to a range...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
  • Golf Course
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on Paradise Beach, guests of The Reef Atlantis enjoy miles of white sand and ocean in their backyard with all the wonder and excitement of Atlantis on their front doorstep. The Reef features studios, one and two bedroom suites that offer all the conveniences of home with a full kitchen or kitchen area complete with linens, cookware, table settings, refrigerator and private balconies with water views. Guests of The Reef enjoy a semi-private pool, shared only with The Cove Atlantis and a Starbucks lounge. ... more   less 

Additional Information about The Reef Atlantis, Autograph Collection

Address: 1 Casino Drive, New Providence Island
Region: Caribbean > Bahamas > New Providence Island > Paradise Island
Price Range: $653 - $1,225 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Reef Atlantis, Autograph Collection 4.5*
Number of rooms: 497
Reservation Options:
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Also Known As:
The Reef Atlantis Hotel Paradise Island
Reef Atlantis Paradise Island
The Reef Atlantis, Autograph Collection Bahamas/Paradise Island
Hotel Style:
#1 Romantic Hotel in Paradise Island
#2 Spa Hotel in Paradise Island
#2 Luxury Hotel in Paradise Island
#2 Casino Hotel in Paradise Island
#2 On the Beach Hotel in Paradise Island
#2 Family Hotel in Paradise Island
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Atlantis, Autograph Collection staff and other travellers.
66 questions
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Questions? Get answers from The Reef Atlantis, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Worth it for us to get the ocean view. You can scope out where you want to set up by the pool or on the beach with this view too.”
 of 5 bubbles spike489, 23 Jan 2017 | Read review
“Ask for Ocean View room on higher floor - Good luck”
 of 5 bubbles johnsT9854QA, 19 Jan 2017 | Read review
“The even number rooms have a better view”
  • View from room 14-918
  • View from room 11-925
 of 5 bubbles SeanJ853, 12 Jan 2017 | Read review
“The Reef Suite”
 of 5 bubbles hassani2017, 10 Jan 2017 | Read review
“Top floors facing the beach, not the marina!”
 of 5 bubbles fsinteriors, 3 Jan 2017 | Read review
5 of 5