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Caneel Bay Resort

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593 Reviews from our TripAdvisor Community

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There are newer reviews for Caneel Bay Resort
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Showing 577: English reviews
Virginia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 September 2016

My husband and I have stayed at Caneel Bay Resort four times in the past two years. Each trip was amazing. They think of everything... Luxurious linens, robes, umbrellas, flashlights, bug spray, fine toiletries, champagne.... The list goes on and on. If you are glued to your phone all of the time this is not the place for you. There... More 

Helpful?
4 Thank lindakel
Moscow
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 29 August 2016

We returned to Caneel this summer and it was just as amazing as it was under Rosewood 3 years ago. Stunning beaches, meticulously kept expansive grounds, friendly staff and now that ZoZo's is on the property, outstanding food too. We had an ocean view room, they are grouped together and just a short walk from the beach. Rooms are a... More 

Helpful?
4 Thank Alex B
Ellicott City, Maryland
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 August 2016

After countless hours of research I selected Caneel Bay for a quick trip to St John to celebrate my husband’s birthday. I debated on several resorts, staying at a villa overlooking Cruz Bay and being close to town vs this more isolated resort. As soon as the resort ferry brought us in I knew I made the best choice on... More 

Helpful?
7 Thank RJHorst
London, United Kingdom
Level Contributor
64 reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 25 August 2016 via mobile

What a wonderful place! We have been to this place several times and it did not fail to impress us on all are visits. We did not stay at this resort but we used the resorts facilities such as it's beach, restaurant, ice cream place etc. It has also have a historical side as well. I can say we had... More 

Helpful?
Thank ormary
Chicago
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 August 2016

Spent 4 nights in an Oceanside villa. This place has a lot of pros and an awful lot of missed opportunities. It has the potential to be a first class resort with a little investment. But it is not first class in any way right now. That said, we enjoyed our time here....just glad we didn't limited our stay in... More 

Helpful?
6 Thank wchase44
MDCaneel, General Manager at Caneel Bay Resort, responded to this review

Dear wchase44, Thank you for your review on Tripadvisor, I am happy to hear you enjoyed you time with us, and that you found our beaches to be amazing. Caneel Bay, founded by Laurance Rockefeller, is situated on 170 acres of National Park. A steadfast environmentalist and preservationist, Laurance Rockefeller was dedicated to creating a destination that would live in... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 August 2016

It turns out that, while Caneel advertises scuba diving as a regular activity, they don't actually offer it directly. Rather, they allow a local dive operator to have a store onsite, and all diving arrangements need to be made with them. The concierges cannot make reservations or even inquire about availability for you, though they are able to circle the... More 

Helpful?
3 Thank Peter F
MDCaneel, General Manager at Caneel Bay Resort, responded to this review

Dear Peter F, Please accept my apologies for your disappointment, however, please know numerous attempts were made to contact you while with us, after being informed of your challenges on Tripadvisor and from your travel advisor. It is truly unfortunate you had these disappointments, when we had excellent options for you had you spoken with any of our managers who... More 

New York City, New York
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 17 August 2016

We stayed at two places in the USVI at two different visits: Caneel Bay and the Ritz Carlton in St. Thomas. We expected to like the Ritz more, and it was much more expensive, but actually, Caneel Bay turned out to be our preferred of the two. The atmosphere is nicer, the beaches way, way better (more private, more swimmable,... More 

Helpful?
4 Thank prbstars
Northport, New York, United States
Level Contributor
365 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 297 helpful votes
Reviewed 17 August 2016

As far as the property goes, it is certainly paradise. As my reviews have stated in the past, the roaming deer and wild donkeys, the 7 pristine beaches with sea turtles and great snorkeling, and the most amazing feeling of no one else there no matter how crowded it gets, has made us return - twice. But the sour staff... More 

Helpful?
6 Thank Camila M
MDCaneel, General Manager at Caneel Bay Resort, responded to this review

Dear Camilla M, Thank you for sharing your review on Tripadvisor, and please accept my apologies for the disappointments you have shared regarding our services. Please know we continuously strive to meet if not exceed our guests expectations whenever possible, it is truly unfortunate we fell short of our goals during your time with us. Respectfully, Nikolay Hotze Managing Director... More 

New York, NY
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 16 August 2016

**I am finally posting this review which I wrote in Feb 2016 after our last trip! And I should mention I just posted a return for 2017, which indicates how much I love Caneel Bay. We just returned from almost a week at Caneel Bay with our 3yo twins and my mother in tow. This was our second trip (we... More 

Helpful?
2 Thank findcate
Falls Church, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 August 2016

I don’t travel often, but when I do I like to travel well. My husband, on the other hand, is perfectly content in a Marriott in Anytown U.S.A. Throw our 26-year old daughter into the mix, and you have a real challenge when it comes to vacation planning. Caneel Bay is one of those rare places that we all loved.... More 

Helpful?
3 Thank 90Anne

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Room Service
  • Free Parking
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Babysitting

Additional Information about Caneel Bay Resort

Address: PO Box 720, Caneel Bay 00831-0720, St. John (Formerly Caneel Bay, A Rosewood Resort)
Region: Caribbean > U.S. Virgin Islands > St. John > Caneel Bay
Price Range: $733 - $1,720 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Caneel Bay Resort 5*
Number of rooms: 166
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Also Known As:
Caneel Bay, a Rosewood Hotel Caneel Bay
Caneel Bay a Rosewood Resort
Caneel Bay Resort St John
Caneel Bay St John
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Questions & Answers

Here's what travellers have asked, with answers from Caneel Bay Resort staff and other travellers.
57 questions
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Philadelphia, Pennsylvania
Rockville
over a year ago

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Questions? Get answers from Caneel Bay Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms get bigger and cheaper as you get further away from the beach.”
 of 5 bubbles rdkflk, 2 Dec 2016 | Read review
“Ocean views were awesome, garden views were tranquil.”
 of 5 bubbles mjaashburn, 28 Oct 2016 | Read review
“Any room on Scott Beach”
 of 5 bubbles , 17 Oct 2016 | Read review
“Scott Beach for Couples.”
 of 5 bubbles Dw36693, 28 Sep 2016 | Read review
“Any room will work..nicest are beachfront!”
 of 5 bubbles jtbt08738, 25 Sep 2016 | Read review
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