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Sugar Bay Resort & Spa

1,288 reviews
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Traveller (1373)
Room & Suite (398)
Pool & Beach (306)
Overview
  • Excellent35%
  • Very good29%
  • Average17%
  • Poor9%
  • Terrible10%
Travellers talk about
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
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Reviews (1,288)Write a Review
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11 - 15 of 1,276 reviews
Reviewed 6 September 2017

Returned from Sugar Bay Resort and Spa on August 5 after a 6-day stay with our adult children. We normally opt for the familiarly-branded, all-inclusive resorts, but an inadvertently expired passport led us to St. Thomas and this relatively small and simple property. The mixed...More

3  Thank MKay3407
Reviewed 3 September 2017 via mobile

I would like to provide some feedback regarding my stay at the resort during August 25-28. I must say the hotel was beautiful and the service was amazing the staff made my family and I feel very welcome and for that we look forward to...More

1  Thank LDStephens2017
Reviewed 3 September 2017 via mobile

My family and I recently spent 3 nights at the Sugar Bay Resort in St Thomas and had a great time! * Great Value for a full service hotel - stylish, well appointed rooms with nice bedding and soft towels in bathroom. * Family friendly...More

Thank Guarita
Response from Berneta A, General Manager at Sugar Bay Resort & SpaResponded 4 September 2017

Dear Guarita, Thank you for taking the time to write and post this review of Sugar Bay Resort and Spa to TripAdvisor. We are thrilled to hear that your family had an amazing experience with us. Its always delightful to know that our guests are...More

Reviewed 31 August 2017

went in july, which is a bit of a risk since it's technically already hurricane season, but it also means that there's always an open lounge chair for you. beautiful, well kept, clean, beautiful views of the ocean/st johns. pool bar is fun, and the...More

1  Thank JORDANA W
Reviewed 31 August 2017

Sugar Bay Resort is a beautiful place to stay on the island. They have everything you need for a tropical vacation and I strongly suggest that you buy the all inclusive package and chose an ocean view room. It's so worth the money and some....More

Thank Isaiah1683
Response from Berneta A, General Manager at Sugar Bay Resort & SpaResponded 4 September 2017

Dear Isaiah1683, Thank you for taking the time to write and post this review of Sugar Bay Resort and Spa to TripAdvisor. We are thrilled to hear that you had an exceptional customer service experience with us. Its always delightful to know that our guests...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Free Parking
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1373)
Room & Suite (398)
Pool & Beach (306)
Dining (123)
Hotel & Grounds (848)
Bathroom (29)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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Chrissy B
3 December 2017|
Answer
Response from Isaiah1683 | Reviewed this property |
At least $500/per day then add tax and resort fee.
-1
Votes
MrsIvory
7 September 2017|
Answer
Response from MKay3407 | Reviewed this property |
Sorry for the delay. Yes, we had connecting rooms. There are several. I never explored the possiblity of staying in a single room since we are a party of 5.
0
Votes
DaveandTina
4 September 2017|
Answer
Response from Guarita | Reviewed this property |
Sorry I did not do the all inclusive package.
0
Votes
Room Tips
"This review is to recognize the staff for their amazing work and attitude under less than ideal conditions."
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"Ocean views are great from all balconies. As for view from inside the rooms - all but the mountain view from..."
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"Ocean View"
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"They GOUGED people during IRMA"
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