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Windward Passage Hotel

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Windward Passage Hotel
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656 Reviews from our TripAdvisor Community

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Showing 626: English reviews
Chicago, Illinois
Reviewed 22 July 2014

This hotel serves its purpose...it was a stop over for us on our way to St. John. The linens are very worn and thin, mildew in bathroom, dirty/stained carpet. The hotel really needs some TLC. Breakfast was good.

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Helpful?
Thank traceynt
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear traceynt: Thank you for taking the time to submit your review. I'm glad your found our property satisfactory for your stopover to St John. We are very fortunate to be conveniently located within close proximity to the ferry terminal and the seaplane shuttle; it makes for an ideal stopover when visiting our neighboring islands. I regret the state of...

Reviewed 21 July 2014 via mobile

Winward Passage is a very good hotel in St. Thomas it has a a lot amenities. The rooms are clean and the breakfast is great although our air condition had a issue it was fixed right away. So I highly suggest you stay wind ward passage in St. Thomas , Virgin Islands 😀

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Helpful?
Thank David A
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear David A: Thank you for taking the time to submit your review, and for your kind remarks. I am glad you found our rooms clean and comfortable, you were pleased with our amenities, and you enjoyed your breakfast; I will relay your compliments to the staff. I'm sure they will be thrilled! Thank you for being our guest; we...

Reviewed 18 July 2014

AC blowing air, but not cold. Staff sent maintenance man whom told me that ac would blow cooler air when the sun went down. Basically, the room was a sweat box. Asked for a different room, but was told there was no other room available. Went to bar for a drink...trying to cool off. Rude and inattentive, and I don't...

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Helpful?
1Thank Carl K
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Carl K: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide valuable feedback so that we may continue to improve our quality and customer service. I'm sorry to hear the AC unit in your room did not cool to your satisfaction, and that we did not have another available room for...

Jenks, OK
Reviewed 14 July 2014

Nothing fancy.... check in was slow, but concierge service was great. Close to the bay and decent access to the airport shuttles. Acceptable hop off point for BVI or St. John. Taxi driver access was quite good to Red Hook.

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Helpful?
Thank Joe H
Kathryn M, Guest Relations Manager at Windward Passage Hotel, responded to this review

Dear Joe H: Thank you for taking the time to submit your review. I am pleased you found our accommodations acceptable, and you were pleased with the concierge service; I will pass on your compliments to the staff, I'm sure they will be trilled! We are very fortunate to have such a great location; within close proximity to so many...

Montesano, Washington
Reviewed 13 July 2014

Our large family had the misfortune of staying here overnight after our United flight to home was cancelled. Our family ended up getting 3 different rooms. Rooms are small to decent in size. Bathrooms were ok. Everything looked ok, but you just get a feeling that it's not very clean. AC on the wall was very noisy all night and...

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Helpful?
Thank Kayak40
Kathryn M, Guest Relations Manager at Windward Passage Hotel, responded to this review

Dear Kayak40: Thank you for taking the time to submit your review. I'm sorry to hear your flight was cancelled; that would most certainly put a damper on anyone's vacation, especially when traveling with a large group. I'm glad we were able to accommodate you. I am so pleased you enjoyed your dinner, and breakfast the following morning, I will...

Phoenix, Arizona
Reviewed 13 July 2014 via mobile

Hotel is near Downtown shopping and restaurants. Property needs updating and maintenance. Bathroom fixtures leak, water temperature control unreliable. TV cable reception poor. Rooms functional, but, very outdated. Only venue plus is downtown location.

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Helpful?
Thank pete F
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Pete F: Thank you for taking the time to submit your review. All comments, favorable and unfavorable provide valuable feedback so that we may continue to improve our quality and service. Renovating our guestrooms, as well as public areas of the hotel, has been an ongoing project. I'm sorry to hear you were inconvenienced with leaky bathroom fixtures and...

Reviewed 10 July 2014 via mobile

The front desk was awful and it took 25 minutes to check in. I was completely ignored until I said something. The lady apologized but she did not even acknowledge me until I said something even helping someone I line before me. This is extremely rude customer service and as such I will not stay here again. This is not...

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1Thank FlutterBye999
Kathryn M, Guest Relations Manager at Windward Passage Hotel, responded to this review

Dear Sunni B: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable, provide valuable feedback so that we may continue to improve our quality and customer service. I'm sorry you were displeased with the service at our Front Desk; there is nothing worse than feeling ignored, and it certainly does not portray the...

Phoenix, Arizona
Reviewed 4 July 2014

Windward Passage is a great hotel for a night or two. The rooms are clean, linens are fresh, flat screens, wifi, working desk, carpet is clean, bathrooms clean and well appointed for the price. Only challenge was I paid through Expedia for an upgraded room with a sea view. Upon checkin the hotel did not put us in a sea...

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Helpful?
Thank goislands
Kathryn M, Guest Relations Manager at Windward Passage Hotel, responded to this review

Good Day, Goislands: Thank you for taking the time to submit your review, and for your kind remarks. We are so pleased you found your room comfortable and accommodating. We have recently made improvements to our guestrooms in terms of upgraded amenities, it is rewarding to receive such a favorable review! I am bewildered though, why you were not given...

Hubbard, Oregon
Reviewed 21 June 2014

The desk clerk and the location was the only plus to the Windward Passage. I could not even stay here for 24 hours due to ants all over the bathroom counter, roach running around in my closet, and jackhammers right by the pool. I did walk down about 6 or so blocks to a great place to eat and relax...

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Helpful?
Thank Wendy C
Kathryn M, Public Relations Manager at Windward Passage Hotel, responded to this review

Dear Wendy C: Thank you for taking the time to submit your review. I am glad you found our location convenient, and received pleasant customer service at our Front Desk. I apologize for the little invaders in your room, unfortunately a disadvantage of being on a tropical island. We exterminate on a regular basis, but sometimes they continue to thrive....

Bellevue, Nebraska
Reviewed 12 June 2014

We were a bit apprehensive after seeing some other reviews, but we found that accommodations at the Windward Passage better than expected. Upon arrival the desk clerk was friendly and ‘island’ fast (which is slightly less than normal speed on the mainland). The room was modern and everything work and was clean. There were a couple of dead bugs by...

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Helpful?
2Thank Hasher67
Kathryn M, Public Relations Manager at Windward Passage Hotel, responded to this review

Dear Hasher67: Thank you for taking the time to submit your review, and for your kind remarks. We are delighted you found our accommodations enjoyable and comfortable. We are very fortunate to have such a great location, within close proximity to so many fine attractions. Thank you for being our guest, we look forward to serving you again!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more   less 

Additional Information about Windward Passage Hotel

Address: Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range: $215 - $702 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas/Charlotte Amalie, U.S. Virgin Islands
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Questions & Answers

Here's what travellers have asked, with answers from Windward Passage Hotel staff and other travellers.
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Questions? Get answers from Windward Passage Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beware of the front desk staff”
 of 5 bubbles KarenGalRI, 5 Dec 2016 | Read review
“The rooms are not worth the price. My room had bugs in it”
 of 5 bubbles glorianicholej, 16 Nov 2016 | Read review
“get water front or get used to lots of noise”
 of 5 bubbles mayalavender, 15 Nov 2016 | Read review
“A 'good room' would probably be in another hotel.”
 of 5 bubbles Bebrbabe, 14 Nov 2016 | Read review
“I wouldn't pay extra for the "view"... The restaurant at the ferry docks is pretty good.”
 of 5 bubbles NativeTexans, 23 Sep 2016 | Read review
5 of 5
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