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Windward Passage Hotel

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Windward Passage Hotel
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664 Reviews from our TripAdvisor Community

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Showing 634: English reviews
Houston, Texas, United States
Reviewed 27 October 2014

we have booked from 10/12/2014 to 10/16/2014 for our vacation, arrived at the hotel, checked-in to our room, it was hot like hell because air conditioner was not on, we turned it on, it started cooling, we went out to look around the city, from shop we found out that there is a hurricane warning in place, we returned to...

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Helpful?
1Thank Khalid B
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Khalid B: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide us with valuable feedback so that we may continue to improve our quality and customer service. I am sorry to hear the AC in your room was not working properly. From your description of the unit shutting off the way...

Reviewed 22 October 2014

Lots of roaches, a dispute about our rooms that cost me and my family the price of an extra room at the end of our vacation, rude hotel desk clerks, overcharges on my Visa that after three phone calls I have still been unable to correct. The charge on my Visa is much larger than my printed statement from the...

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Helpful?
1Thank Martha G
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Martha G: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide valuable feedback so that we may continue to improve our quality and customer service. I am sorry to hear you had little invaders in your room; it is unfortunately one of the challenges of being on a tropical island. Although...

Windermere, Florida
Reviewed 18 October 2014

Just finished reading the reviews for this hotel, and was amazed at some of the bad experiences. I have been staying at this hotel since the very late 70s, and I have seen this hotel change ownership many many times... I once knew the people that worked there and they knew me... I was never ever dissappointed staying there. so...

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Helpful?
Thank lauren500
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Lauren500: Thank you for taking the time to submit your review, and for your kind remarks. We are honored to be your hotel of choice while visiting St Thomas, and we hope that relationship will continue. We have enjoyed a rich history over the years, we have had various owners and management teams, and we have gone through many...

Fort Worth, Texas
Reviewed 16 October 2014

Windward Passage hotel told me one on the phone that I could have 4 adults and a baby in one room. When I got there they laughed in my face and made me get another room. The other room had roaches! Sophia and Manuela were the associates that laughed in my face!! The Marriott was awesome, then we got here...

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Helpful?
1Thank 325Tiffany24
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear 325Tiffany24: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide valuable feedback so that we may continue to improve our quality and customer service. I am so sorry you had a negative experience while you were staying with us. I am appalled at the way you were treated by some members...

Cape Town Central, South Africa
Reviewed 5 October 2014

I frequently travel from Miami to Tortola and have to stop overnight in St Thomas as the late flight arrives after the last ferry has departed. The Windward Passage hotel is directly opposite the ferry terminal and a 15 min $10 taxi ride from the airport. The rooms are clean and tidy and the staff I have dealt with very...

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Helpful?
1Thank Rob-Bren
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Rob-Bren: Thank you for taking the time to submit your review, and for your kind remarks. We are very fortunate to be located just across the street from the BVI ferry services and the St Croix Seaplane Shuttle. We are certainly the ideal stop-over while visiting our neighboring islands. We are pleased you found our property clean and accommodating....

Reviewed 19 September 2014

The stay at the hotel was good and relaxing as it has pool, casino, fitness center, gift shop with things you might need if you cant find a store, a restaurant, spa/salon, room service with every morning cleaning service. we had an issue with Expedia booking our room incorrectly as we asked for ocean view and we got a plan...

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Helpful?
1Thank Tam a
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Tam A: Thank you for taking the time to submit your review. We are pleased we were able to turn an unfortunate situation into a positive one! We are very happy you enjoyed your time with us. We are fortunate to be located in the heart of downtown Charlotte Amalie, within close proximity of so many fine attractions. We're...

Reviewed 15 September 2014 via mobile

The 3day stay at this very quite and relaxin... it's in a great location across from ferry to torlola.. At nights there's great local food on the water front that will catch any taste buds... Banks and other stores within walking distance as well... Really Enjoyed My Stay There!!+

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1Thank Malik C
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Malik C: Thank you for taking the time to submit your review, and for your kind remarks. We are pleased you had such a nice relaxing time at our hotel. We are very fortunate to be located in the heart of Charlotte Amalie, within walking distance of so many fine attractions. Thank you for being our guest; we look...

Reviewed 13 September 2014 via mobile

Nothing super fancy about this place. Great location especially if you are passing through. Casino is near lobby. Within walking of aim downtown shopping & French Town. 15 minute taxi to airport. Stay here for a layover or quick visit to learn about St Thomas.

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4Thank Don B
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Stormcreator: Thank you for taking the time to submit your review, and for your kind remarks. We are pleased you found our location convenient, and that you were satisfied with our accommodations and service. We are very fortunate to be in the heart of downtown Charlotte Amalie, within walking distance to so many fine attractions. Thank you for being...

Denver, Colorado
Reviewed 28 August 2014

We booked a room here because of the location (it's the closest hotel to the CA ferry docks and walkable to all the shops and downtown). It's definitely an older property but it offered everything we needed. Prices were reasonable and service was fine. If you want to be close to downtown and the ferry, this is the right pick....

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Helpful?
2Thank Stormcreator
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Stormcreator: Thank you for taking the time to submit your review, and for your kind remarks. I am so pleased you enjoyed your stay with us, and found our location convenient. We are very fortunate to be within walking distance of the world-class duty free shopping, and many other fine attractions. Being directly across from the BVI ferry service...

Dallas, Texas
Reviewed 25 August 2014

I admit I was hesitant to stay at this hotel because of the reviews, however we took a chance. We arrived to St Thomas without hotel reservations so decided to go with this hotel because of the price. The front desk clerk Marlene, who checked us both in & out, was very friendly and helpful. The rooms are okay, but...

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Helpful?
3Thank FlyGirl129
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Flygirl129: Thank you for taking the time to submit your review, and for your kind remarks. I am delighted you enjoyed your stay with us, and that you were pleased with our customer service. I have shared your comments with Marlene, James and Rosanne, who were all thrilled for the "shout out"! We are very fortunate to have such...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more   less 

Additional Information about Windward Passage Hotel

Address: Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range: $206 - $559 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas/Charlotte Amalie, U.S. Virgin Islands
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Questions & Answers

Here's what travellers have asked, with answers from Windward Passage Hotel staff and other travellers.
13 questions
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Falmouth, Massachusetts
2 months ago
Granada Hills ,California
Charleston, South Carolina
1 month ago
Falmouth, Massachusetts
2 months ago

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Questions? Get answers from Windward Passage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view is what you want.”
 of 5 bubbles MamieKelley, 18 Jan 2017 | Read review
“Beware of the front desk staff”
 of 5 bubbles KarenGalRI, 5 Dec 2016 | Read review
“The rooms are not worth the price. My room had bugs in it”
 of 5 bubbles glorianicholej, 16 Nov 2016 | Read review
“get water front or get used to lots of noise”
 of 5 bubbles mayalavender, 15 Nov 2016 | Read review
“A 'good room' would probably be in another hotel.”
 of 5 bubbles Bebrbabe, 14 Nov 2016 | Read review
5 of 5