We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Windward Passage Hotel

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Windward Passage Hotel
Windward Passage Hotel
Panoramas (10)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

664 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Windward Passage Hotel
See the most recent reviews
Showing 634: English reviews
Reviewed 27 December 2014

Like many of the other reviewers, we were in St. Thomas en route to Tortola via the Ferry. Because the hotel is across the street from the Terminal, this meant just one taxi ride from the airport to the hotel, and then a short walk in the morning to the Ferry. The architecture of the hotel is very interesting -...

 Report
Helpful?
Thank Chris K
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Hello Chris, Thank you for your feed back and staying with us. We look forward to your next stay! Regards Pam

San Juan, Puerto Rico
Reviewed 16 December 2014

Rundown room, no closet doors and half of a shower curtain bur the best part was the roaches on the room, on the night table, on the bathroom sink, and God nows where. I was on bussines so, i wasvout of the room most of the day. Good location, but please management put some love on your property.

 Report
Helpful?
2Thank Roberto R
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Hello Roberto, Thank you for your feedback your comments have been shared with our Housekeeping and Maintenance department. Thank you for staying with us and we look forward to your next visit! Pam

New Orleans, Louisiana
Reviewed 8 December 2014

I was blessed to be invited St.Thomas Virgin Islands for a few days by a friend on while he was on his vacations from work. I was so excited because this was one of the islands I wanted to visit on my bucket list of places to go.The hotel's outside was nice, so was the lobby. But sadly the customer...

 Report
Helpful?
3Thank TawanaMatthews39
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you Tawana for your feedback. The Management Team at the Windward Passage Hotel continues to train to improve our customer service level. Happy to hear that overall you enjoyed your stay and hope in the near future you will give us another try. Regards, Pam

Los Angeles, California
Reviewed 3 December 2014

This was my 2nd stay at the Windward Passage hotel. Probably one of the best things about this hotel is it's proximity to the ferry dock across the street for folks who are continuing on to Tortola or St John. The room I had was comfortable, though I could hear partying from a local bar until sometime after midnight...(not really...

 Report
Helpful?
2Thank mayalavender
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for your feedback! We appreciate your business and look forward to your return. When making reservations check our website it always has the best rates available. Thank you again for staying with us, Pam

Panama City Beach, Florida
Reviewed 30 November 2014

We just returned from 7 nights. It is clean, has a terrific view and close to all shopping. In addition to a free shuttle to Magens Bay. This is our 5th stay in the past 5 years and will continue to stay here. The restuarant is too expensive. A small pot of coffee (maybe 3 cups and NO refills) is...

 Report
Helpful?
Thank Marion8633
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Marion, Thank you for your feedback and your repeat business! We look forward to your next visit, Pam

Fécamp, Haute-Normandie, France
Reviewed 25 November 2014

We stayed for 2 nights. Firstly I booked the hotel through booking.com early evening the day before we left, having travelled almost 17 hours we finally arrived at the hotel at 23.00pm to then find out they did not have our booking! The only room available in the hotel was for a disabled person which we had no choice but...

 Report
Helpful?
1Thank Stefanie P
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Dear Stefanie, Thank you for your feedback and we are truly sorry for the inconvenience you incurred while staying with us. We are aware of the key card issue and have ordered a new one unfortunately we are still waiting for it to arrive. No excuse for the bad customer service you endured, the management team continues to train making...

Portland
Reviewed 21 November 2014

I stayed at the Windward for the second time. They have continued to make improvements to the rooms. The beds are very comfortable, and furnishings upgraded. I had a water view, and the extra money is well worth it. To have sea planes taking off across the road is a great way to wake up to the blue water and...

 Report
Helpful?
Thank alcruisin
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for your feedback! We are aware of the key issue and happy to say it has been fixed. Thank you for your business and we look forward to your next visit. Pam

western ny
Reviewed 16 November 2014

We have stayed here and reviewed this place several times. We just stayed here again one night this week. I made my original booking online via their website back in July I believe. I periodically checked the prices and saw there was a substantial price decrease. I did not realize that I could cancel my initial reservation via the web...

 Report
Helpful?
Thank grapefarmer
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Again Thank you for your feedback. We do share all concerns to the hotel staff and we continue to make customer service a Priority. Thank you for your repeat business!

Reviewed 9 November 2014

The front desk receptionists were rude and with attitude. Just based on regular checking, I said hello, they dont even look at me. Then proceed to check in, they had attitude because they couldnt find my reservation through Orbitz booking. Finally, I shows them the reservation number, they finally gave me my room key but not even with a smile....

 Report
Helpful?
Thank Sunita P
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Dear Sunita P Thank your for taking the time to submit your review. All comments, favorable and unfavorable provide us with valuable feedback so that we may continue to improve our quality and customer service. Customer Service is our number one priority you can be sure this incident was not taken lightly. Thank you for being our guest, we hope...

Wayzata, Minnesota
Reviewed 2 November 2014

We had 3 families stay here overnight on our trip to eventual final destination in the British Virgin Islands. With all of us arriving at separate times, but all under one pre-paid reservation, they did a great job getting us all into rooms with 2 of the families in their rooms prior to the 3:00 check-in time and the last...

 Report
Helpful?
Thank robbb2013
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you Robbb2013 for your feedback we look forward to your next visit with us!

456 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (268)
Viewed
Room/Suite (45)
Viewed
Pool/Beach Area (21)
Viewed
View from Room (30)
Viewed
Hotel & Grounds (55)
Viewed
Dining (5)
Viewed
Bathroom (6)
Viewed
Family/Play Areas (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (101)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (168)
Viewed
Amenities (37)
Viewed
Harborview Double Room (34)
Viewed
Pool (14)
Viewed
Dining (26)
Viewed
The Hotel (57)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (20)
Viewed
Hotel & Grounds (5)
Viewed
Pool/Beach Area (1)
Viewed
Dining (1)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Charlotte Amalie
3.2 km away
Island Beachcomber Hotel
Island Beachcomber Hotel
#5 of 7 in Charlotte Amalie
339 reviews
3.9 km away
Lindbergh Bay Hotel and Villas
Lindbergh Bay Hotel and Villas
#6 of 7 in Charlotte Amalie
607 reviews
0.9 km away
Mafolie Hotel
Mafolie Hotel
#3 of 7 in Charlotte Amalie
538 reviews
Show Prices
Show Prices
Show Prices
2.6 km away
Frenchman's Reef & Morning Star Marriott Beach Resort
3.3 km away
Emerald Beach Resort
Emerald Beach Resort
#4 of 7 in Charlotte Amalie
1,597 reviews
6.9 km away
Point Pleasant Resort
Point Pleasant Resort
#1 of 5 in East End
614 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more   less 

Additional Information about Windward Passage Hotel

Address: Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range: $201 - $567 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity, Hotels.com and Cheap Tickets so you can book your Windward Passage Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas/Charlotte Amalie, U.S. Virgin Islands
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Windward Passage Hotel staff and other travellers.
13 questions
Ask a question
Falmouth, Massachusetts
2 months ago
Granada Hills ,California
Charleston, South Carolina
1 month ago
Falmouth, Massachusetts
2 months ago

See all questions (13)

Questions? Get answers from Windward Passage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view is what you want.”
 of 5 bubbles MamieKelley, 18 Jan 2017 | Read review
“Beware of the front desk staff”
 of 5 bubbles KarenGalRI, 5 Dec 2016 | Read review
“The rooms are not worth the price. My room had bugs in it”
 of 5 bubbles glorianicholej, 16 Nov 2016 | Read review
“get water front or get used to lots of noise”
 of 5 bubbles mayalavender, 15 Nov 2016 | Read review
“A 'good room' would probably be in another hotel.”
 of 5 bubbles Bebrbabe, 14 Nov 2016 | Read review
5 of 5