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Frenchman's Reef & Morning Star Marriott Beach Resort

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4,105 Reviews from our TripAdvisor Community

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Showing 4,048: English reviews
Sunnyvale, California, United States
Reviewed 5 August 2014

My husband and I went to the U.S. Virgin Islands for the second week of our honeymoon. Everyone advised us to stay on St. Thomas, and the Marriott Frenchman's Reef came highly recommended. Unfortunately, we felt that this hotel was a tremendous disappointment. We were looking for an ocean front room with an easy walk to the beach and an...

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Helpful?
2Thank MIuppa
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for the time and thought you put into your review. And your photos are excellent. We consider your feedback invaluable, and would appreciate the opportunity to welcome you back. From your initial description, it sounds like Morning Star Beach Resort may have been more suitable. We want you to enjoy your stay and to have your every expectation...

Houston, Texas
Reviewed 5 August 2014

Stayed here July 2013 in an upstairs/downstairs 2 bathroom room. Room had a terrible view, unfortunately, of a parking garage. But room was spacious, bathrooms clean and updated, and property was sprawling. Large enough that you could wander the grounds, sit on the beach, explore the pool, or sit on the bistro balcony outside the sundries shop to relax. This...

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1Thank TXTravelMD
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for the outstanding review and description of spots on the property you enjoyed. The Presto Market does have a balcony, great for the Caribbean views as well as an overview of the infinity pool and Sunset Grill! We sincerely enjoyed having you as our guest and hope you will return again.

Reviewed 5 August 2014

As a platinum member, I save up for a vacation and can say this unequivocally: don't waste your time, your family, your points, with this place. Got here at 2 pm with little children. Didn't have a room, okay fine. Three hours later, we finally have a room. Asked for a crib for my youngest , didn't get it till...

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Helpful?
3Thank sbonddx
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

On behalf of our team, I’d like to apologize for your check-in experience. Room check-in and crib availability are both based on occupancy levels which is what caused this delay. That being said, guest satisfaction is our highest goal. Would you be so kind to send an email to sttfrexperienceteam@marriotthotels.com (and reference this review) so that our leadership team can...

Seaford, New York
Reviewed 3 August 2014

My wife and I had been to this hotel 8 years ago. We loved it then and wanted to go back and just relax. The hotel had some subtle changes since our last visit. The overall experience was great. It was quiet and beautiful. We chose an "all inclusive" package so we could move around between the two complexes, lower...

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1Thank frank k
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Relaxation is the byproduct of a great vacation! Thanks for letting us know the way Frenchman’s Reef and Morning Star Beach Resort made you feel and sharing the names of team members that helped along the way. They will be recognized. Don’t wait eight years to come on back!

Pittsburgh, Pennsylvania
Reviewed 2 August 2014

I recently visited the Morning Star resort for our vacation. We arrived at the Marriot at 2pm and our room was not ready. Not a huge deal since we wanted to eat so we checked in and received a buzzer for when our room was ready. After lunch we checked again and still not ready. 3pm became 4pm and then...

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1Thank Robby B
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for the detailed feedback of your check-in experience and stay, which gives us the power to celebrate our staff for friendly and helpful service and make the corrections necessary to avoid these types of mistakes in the future. Please let me apologize for any discomfort you experienced while with us. We would like to investigate the room you...

Tortola
Reviewed 2 August 2014

Was welcomed by the lovely reception staff who could not do enough for me, despite it being so busy. Antoinette and her colleagues were cheerful, helpful and lovely. Room was clean,roomy and cool, overlooking the beach.Only stayed the one night but definitely worth another visit

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Thank BollyK7079
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

We’re glad that your night a Frenchman’s Reef started with a warm welcome by Antoinette and the rest of our team. Before you return please call ahead so we can greet you as a returning guest!

Ann Arbor, Michigan
Reviewed 1 August 2014

I had a very good time at the Marriott Resort with my family. The two infinity pools and overall layout of the hotel was the best I have experienced thus far. Rooms were clean, very good service throughout the resort. I can recall the service of an employee, Ken Bellman, who was very professional and extremely friendly to my family....

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Helpful?
Thank Kirby L
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for your many compliments of Frenchman’s Reef, specifically highlighting our infinity pools, cleanliness and service! Ken will appreciate being recalled by name. We look forward to welcoming you back to St. Thomas!

Baton Rouge, Louisiana
Reviewed 1 August 2014

Satisfactory hotel. Quite expensive with $11 small rum punches. Many happy hours 2 for 1 but not all drinks included. Pricey buffets, $55 and $65 served outside, therefore flys galore! $4 coffee in the am and wasn't very good. A few staff members were outstanding but most could use a customer service class. Although we were told we would have...

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3Thank MfromLa
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for your review. Your observations are a valuable source for improvement direction. While several of your suggestions are already in place such as daily cleaning of the beach and stairs, we appreciate you bringing these to our immediate attention. Please feel free to reach out to our leadership team at sttfrexperienceteam@marriotthotels.com if there is anything further you would...

Reviewed 1 August 2014

My 1st visit to St. Thomas did not start out too well upon arriving at our room in the Morning Star Beach Resort. The room was no where near Marriott standards. It had a foul odor, the toilet seat was stained, the door had holes and stains (we were told there was suppose to be a mirror on the door)....

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1Thank Mella40
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for your feedback. I am sorry for the disappointing experience at Morning Star and relieved to hear your room at Frenchman’s Reef was more to your taste. In that area of the resort, we completed renovations including most rooms at, the lobby and Rum Bar, the Lazuli Spa, the infinity pools and the restaurants. Before your next St....

Reviewed 31 July 2014

My wife and I and our two 20 something daughters just spent the week of July 14th in the Seacliff section of Frenchman's Reef in St Thomas. After reading some of the reviews, I was a little concerned about the property and it just goes to show you that everybody has an opinion. My opinion, after traveling across the Caribbean...

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Helpful?
2Thank Brad H
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for your favorable review! We sincerely appreciate your seasoned comments including your suggestions for travelers planning a visit. Antoinette is an asset to our team and will be recognized for providing memorable service. We’re delighted to hear your family enjoyed your visit to St. Thomas and we look forward to welcoming you back!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free Internet
  • Room Service
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Surrounded on three sides by stunning Caribbean ocean views, the Frenchman's Reef Resort combines modern luxury and the unique Virgin Island style of St. Thomas. The hotel features clean, crisp large guest rooms with flat screen 50"TVs. Experience new resort features including an infinity pool, children's splash zone, adult infinity pool with bar; and private spa pool. Our Lazule Sea Spa is now open featuring extensive treatment rooms, salon, state of the art fitness center, and private spa pool with cabanas. Aqua Terra is one of three restaurants at Frenchman's Reef which features spectacular views of the Charlotte Amalie harbor. Our mission is to host you brilliantly... To make your every event and stay with us unforgettable and effortless. Come visit us at Marriott Frenchman's Reef and Morning Star Beach Resort and discover the most luxurious vacation destination in the US Virgin Islands. ... more   less 

Additional Information about Frenchman's Reef & Morning Star Marriott Beach Resort

Address: 5 Estate Bakkeroe, Charlotte Amalie 00801, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range: $312 - $879 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Frenchman's Reef & Morning Star Marriott Beach Resort 4*
Number of rooms: 453
Reservation Options:
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Also Known As:
Marriott Frenchman`s Reef And Morning Star Beach Resort
Marriott Frenchman`s Reef & Morning Star Beach Hotel Charlotte Amalie
Marriott Charlotte Amalie
Charlotte Amalie Marriott
Marriott Frenchmans Reef
Frenchmans Reef St Thomas
Frenchman's Reef & Morning Star Marriott Beach Resort St. Thomas/Charlotte Amalie, U.S. Virgin Islands
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Questions & Answers

Here's what travellers have asked, with answers from Frenchman's Reef & Morning Star Marriott Beach Resort staff and other travellers.
237 questions
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Questions? Get answers from Frenchman's Reef & Morning Star Marriott Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Morning Side rooms are right on the beach - would highly recommend.”
 of 5 bubbles Gordo, 19 Mar 2017 | Read review
“Ocean view absolutely, especially with view out over the pool or toward the harbor.”
 of 5 bubbles Ylojktfan, 18 Mar 2017 | Read review
“For a quiet room get an upper floor in the Ocean Tower”
 of 5 bubbles 222samuele, 16 Mar 2017 | Read review
“We had a room with water view...AMAZING!!!!!!!!!”
 of 5 bubbles J8587QPnicoleb, 16 Mar 2017 | Read review
“Ask for an upper room with a balcony overlooking the bay or ocean”
 of 5 bubbles baha23, 15 Mar 2017 | Read review
5 of 5