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Frenchman's Reef & Morning Star Marriott Beach Resort

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4,103 Reviews from our TripAdvisor Community

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There are newer reviews for Frenchman's Reef & Morning Star Marriott Beach Resort
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Showing 4,047: English reviews
Bayside, New York
Reviewed 23 August 2014

The two stars go for the view which for our room was in fact worthy of 5 stars. However this review pertains to the hotel which overall was substandard. Food was just plain Bad , and we are not the only ones agreeing to this fact. All the balconies which overlook the main city of Charlotte Amalie which is in...

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Helpful?
Thank sophia m
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for your review and photos. I am sorry we were unable to win your loyalty during this visit. Your observations are a valuable source for improvement direction. Each month our reviews here on TripAdvisor are higher than the last. The reason is that we are very serious about our commitment to making the experience here better and better....

Woodbridge, Virginia
Reviewed 23 August 2014

he Marriott has 3 properties all side by side. The Cove is a timeshare, The Morningstar is on the beach, and the Reef sits on the hill overlooking the water. Check your reservation because the Reef and Morningstar are mixed together when you reserve on their website. The Morningstar is an older property and the rooms aren't as nice as...

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Helpful?
5Thank jkmarsh
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Great review! Thank you for giving Frenchman’s Reef and Morning Star Beach Resort a great rating! Your compliments of the rooms, spa and Coco Joe’s are a pleasure to hear. We’d like to add to your dining suggestions for those planning travel.Please feel free contact our pre-arrival team via telephone to explore all the cuisine choices at the resort and...

Reviewed 22 August 2014

I've stayed at this resort several times and never had an issue and this time was no exception. At check in I was serviced by Sidonne who took excellent care of my coworkers and I; there were 7 of us with various requests and she was patient and took care of all of our needs; we even needed to extend...

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Helpful?
1Thank Milk M
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for recognizing Sidonne for exceptional service to your group. This review will mean a lot to her. We look forward to hosting you again on your next trip to St. Thomas.

Staten Island, New York
Reviewed 22 August 2014

The location is wonderful. It is a large place so there are many different pools and beaches. The cove, a beach that is part of the hotel and well maintained, had a great beach to snorkel. We saw manta rays, turtles, cuttle fish etc., while we swam. The pools had fantastic views and were really clean and crystal clear with...

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Helpful?
2Thank nkatlowitz
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

I am pleased we were able to provide a hospitality experience you would like to repeat on a future visit. We thank you for taking the time to share your positive impressions with the TripAdvisor community. Keep an eye here on our listing page for specials and added values!

Brookline, Massachusetts
Reviewed 22 August 2014

My husband and I were celebrating our 1st anniversary and I called it our real honeymoon. We got to the hotel around 1:30 and got in the Elite line. We encountered Taiesha Skelton, who immediately said "oh you are celebrating your anniversary." I proceeded to tell her about the hotel for our honeymoon and how I was calling the trip...

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3Thank Naomi C
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Fantastic! Happy Anniversary and Honeymoon! Thank you for leaving this lovely review of your time here. It is not only helpful, but an enjoyable read. Please know Taiesha will receive recognition for helping you make the memories of a lifetime. We look forward to welcoming you back!

New York City, New York
Reviewed 21 August 2014

With downtown St. Thomas in the background and the cruise ships cruising by, the views are simply amazing. Great restaurants, drinks, bars and overall worth every penny spent. Highly recommend. If you need to venture away from the hotel, it may be better to rent a car since it costs between $7-$10 per person to take a taxi or a...

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Helpful?
Thank JagrutiJoshi
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

We know there are several choices of hotels on the island and thank you for choosing and recommending Frenchman’s Reef and Morning Star Beach Resort. For the plethora of amenities, restaurants, activities, room styles and service, we feel the resort offers the best value in the Virgin Islands. For anyone planning travel, we invite you to call our pre-arrival team...

Reviewed 21 August 2014

Day1. Uneventful flight in. The airport is under reconstruction, so don't come in with an attitude complaining about the dust and only having one baggage carousel. Unless you make other arrangements, be prepared to be crammed into a passenger van with 11 other people and your luggage. Taxi driver "Big Steve" will drive you to your destination, do not expect...

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Helpful?
Thank Ppadgett
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for telling us the story of your check-in experience. I am delighted to hear we were able to accommodate your room preferences, giving you the feeling you were being heard and welcomed. We will share your review and give a nod of recognition to O’Rhys, Kendall and Taisha for working towards exceeding your expectations. We hope the rest...

Saint Louis, Missouri
Reviewed 21 August 2014

Had such a great stay this past week! The resort was amazing and the staff were a great help. Corey from Recreation Department went above and beyond to truly make our stay a memorable one. If you want to venture out there and see how beautiful St. Thomas is just ask Corey what to do and where to go, he...

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Helpful?
1Thank jdavis11587
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

We are lucky to have gentleman like Corey as part of our team. When we hire new talent, we always seek the quality of caring. He is a great example of this. Thank you very much for leaving this review and you can be sure he will get a nod from the leadership team.

Sparks, Nevada
Reviewed 21 August 2014

Very nice hotel, clean and nice beach and pools. Only draw back for me. The room smell like urine. Ask for a different room and it would be 75 dollars more a night after already paying over 200 a night. So we just got use to the smell. That being said the hotel was very nice. We didn't stay in...

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Helpful?
Thank Jamonv
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for leaving your review. We appreciate you pointing out the beauty and cleanliness of the hotel and your enjoyment of the pools/beach. Sounds like your stay was very satisfying! That being said, we are hoping to be in direct contact with you in order to make immediate housekeeping corrections to the room you stayed in. If you would...

Munich, Germany
Reviewed 20 August 2014

My husband and I went here for one week in early August. He is Marriott Platiinum and stays in Marriott's all the time. And we always have a wonderful stay with great service consistently across the board. But this hotel was not the case at all. While we did encounter one or two friendly people, 90% of the time the...

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Helpful?
2Thank BeachesandBrunello
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

We are disheartened to read your review. I'd like to apologize on behalf of our staff for any inconveniences you encountered while with us. It is disappointing that your experience did not reflect our usual warm, responsive service. It is constructive feedback, such as yours, that really help us get a clear perspective of the areas we need to improve....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free Internet
  • Room Service
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Surrounded on three sides by stunning Caribbean ocean views, the Frenchman's Reef Resort combines modern luxury and the unique Virgin Island style of St. Thomas. The hotel features clean, crisp large guest rooms with flat screen 50"TVs. Experience new resort features including an infinity pool, children's splash zone, adult infinity pool with bar; and private spa pool. Our Lazule Sea Spa is now open featuring extensive treatment rooms, salon, state of the art fitness center, and private spa pool with cabanas. Aqua Terra is one of three restaurants at Frenchman's Reef which features spectacular views of the Charlotte Amalie harbor. Our mission is to host you brilliantly... To make your every event and stay with us unforgettable and effortless. Come visit us at Marriott Frenchman's Reef and Morning Star Beach Resort and discover the most luxurious vacation destination in the US Virgin Islands. ... more   less 

Additional Information about Frenchman's Reef & Morning Star Marriott Beach Resort

Address: 5 Estate Bakkeroe, Charlotte Amalie 00801, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range: $309 - $877 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Frenchman's Reef & Morning Star Marriott Beach Resort 4*
Number of rooms: 453
Reservation Options:
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Also Known As:
Marriott Frenchman`s Reef And Morning Star Beach Resort
Marriott Frenchman`s Reef & Morning Star Beach Hotel Charlotte Amalie
Marriott Charlotte Amalie
Charlotte Amalie Marriott
Marriott Frenchmans Reef
Frenchmans Reef St Thomas
Frenchman's Reef & Morning Star Marriott Beach Resort St. Thomas/Charlotte Amalie, U.S. Virgin Islands
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Questions & Answers

Here's what travellers have asked, with answers from Frenchman's Reef & Morning Star Marriott Beach Resort staff and other travellers.
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Questions? Get answers from Frenchman's Reef & Morning Star Marriott Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Morning Side rooms are right on the beach - would highly recommend.”
 of 5 bubbles Gordo, 19 Mar 2017 | Read review
“Ocean view absolutely, especially with view out over the pool or toward the harbor.”
 of 5 bubbles Ylojktfan, 18 Mar 2017 | Read review
“For a quiet room get an upper floor in the Ocean Tower”
 of 5 bubbles 222samuele, 16 Mar 2017 | Read review
“We had a room with water view...AMAZING!!!!!!!!!”
 of 5 bubbles J8587QPnicoleb, 16 Mar 2017 | Read review
“Ask for an upper room with a balcony overlooking the bay or ocean”
 of 5 bubbles baha23, 15 Mar 2017 | Read review
5 of 5