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The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
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933 Reviews from our TripAdvisor Community

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Showing 908: English reviews
Dallas, Texas
Reviewed 24 May 2014 via mobile

How this hotel doesn't get five stars on every review is beyond us. The location, staff and the service are truly amazing. We have been to the islands many times but this place is something special. That being said it's all about the people. Starting with Audrey then Alexander and Allison. Then David the chef (I will not disclose the...

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Thank Eric W
Short Hills, New Jersey
Reviewed 21 May 2014

We had a concierge club room, which I would highly recommend. We used it for breakfasts and cocktails, but saw that many people used it for three meals each day. The hotel room was very nice and clean. No complaints. The beach area was very nice, but got pretty crowded pretty early. You can borrow snorkeling equipment right on the...

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1Thank sunfun18
Glenview, Illinois
Reviewed 21 May 2014

The property: This was the second time we had been to this Ritz and I don't think you will find a more beautiful place. Everything was clean and the views are breathtaking. Maid service: I would give them a 4.5 on this one. They left a dirty rum punch glass and the tables didn't appear to be dusted regularly but...

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1Thank Allisonfaye
Atlanta, Georgia
Reviewed 20 May 2014

This is wonderful property. My husband and I enjoyed our honeymoon here in 1998. However, since then they have built a large condo property next door for vacation clubs ownerships. The restaurants are overpriced, the club level rooms with continental breakfast and snacks all day is a much better deal. The staff is exceptional, but the small quaint luxurious Ritz...

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Thank Kathryn B
Sealy, Texas
Reviewed 20 May 2014

My husband and I stayed at the Ritz last week. The hotel was very beautiful and the staff was great. Our room had a view of the ocean and the pool. It was very comfortable and if we needed the staff to pick us up in the golf carts for anything on the property, we called them on the phone....

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1Thank karen v v
St. Thomas
Reviewed 17 May 2014

My father & I booked The Ritz-Carlton, St. Thomas for my mom to relax on Mother's Day. Every year we have brunch at the Ritz and we always end up staying around the property taking in he views and architecture of the place. This year we decided it would be nice to surprise my hard working mom with a weekend...

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1Thank Nia H
Raleigh, North Carolina
Reviewed 16 May 2014

Just got back from the St Thomas Ritz Carlton about 3 weeks ago. This Ritz property is sub par compared to other Ritz Carltons we've been to. I would've given it 2 stars if it weren't for the friendly, helpful staff. The rooms were average at best. The bed was very cheap along with the furniture. My wife and I...

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2Thank Rich C
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Rich C: Thank you for your review regarding your recent stay with us a few weeks ago. I have reviewed your stay with my Leadership team and sincerely apologize that our mattresses and air conditioning settings were uncomfortable for you. This is certainly not the Ritz-Carlton standard for which we are known. We appreciate your feedback on our restaurants...

Boston, Massachusetts
Reviewed 14 May 2014

Spent a week here with family. Staff could not have been friendlier or more accommodating. Had access to the Club Lounge which is great - breakfast, snacks, appetizers, dessert etc at different times of the day. A little pricey for older children (12 and 16) as I am not sure they ate/drank their money's worth but it was very nice...

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3Thank denise s
Turks and Caicos
Reviewed 13 May 2014 via mobile

Friendly people. Not as nice as other Ritz Carlton's, but the view is the best, location is great. One meal was not so good but the rest were great. Infinity pool was perfect, non motorized sports don't get me excited but they're available at no cost. My kids would get bored here.

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1Thank John R
Waterloo, Wisconsin
Reviewed 10 May 2014

We just returned from a 6 day convention at the Ritz and can't say enough about how nice it was. The staff was accommodating and promptly filled our every need. It was is quiet and peaceful and there were no noise issues but then there were no children at this time of year. The pool was perfect. I did not...

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2Thank shabatz

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802-1010, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: $638 - $2,087 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travellers.
142 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view room on club floor is fantastic!”
 of 5 bubbles donbE6319SF, 14 Feb 2017 | Read review
“All rooms have a great view”
 of 5 bubbles elizabethkX5035PK, 12 Feb 2017 | Read review
“Higher rooms are better...don't do ground floor!”
 of 5 bubbles maryR1129, 6 Feb 2017 | Read review
“Request a room on the right end of the property for an unobstructed water view.”
 of 5 bubbles 984amyl, 5 Feb 2017 | Read review
“Ask for ocean side not bay side”
 of 5 bubbles bptesch, 31 Jan 2017 | Read review
5 of 5