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The Ritz-Carlton, St. Thomas

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Traveller (712)
Pool & Beach (129)
Room & Suite (114)
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Overview
  • Excellent64%
  • Very good24%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“club level”(89 reviews)
“lady lynsey”(46 reviews)
“water sports”(50 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Offers from The Ritz-Carlton, St. Thomas
Special Offer: Member Rates
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Offers from The Ritz-Carlton, St. Thomas
Special Offer: Member Rates
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Reviews (1,085)
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Traveller rating
649
253
97
31
26
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649
253
97
31
26
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All reviewsclub levellady lynseywater sportscoconut covegreat baybeautiful propertygolf cartpaddle boardshobie catsnespresso machineincluded in the resort feeturn down serviceblue waterbottle of champagnesunset sailbeach servicevirgin gorda
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831 - 835 of 1,056 reviews
Reviewed 4 February 2015

I just returned from the ritz and have been to this property at least 7-8 times in the past 6 years. The service and amenities right now are absolutely horrible compared to years past. The main restaurant Bleuwater is now closed for dinner sun-wednes and...More

17  Thank bloom1246
Response from STTRZGM, Manager at The Ritz-Carlton, St. ThomasResponded 6 February 2015

Dear bloom1246, Thank you for taking the time to share your experience at our resort. I’m sorry that we did not meet your expectations, but know that we will take your comments into consideration as we look to improve the experience for future guests. I...More

Reviewed 4 February 2015

A wonderful setting with a view of St. John across the water. The rooms are well furnished and the restaurants have some delicious food. If you are fortunate enough to have Club access, you will find a special concierge, wonderful hospitality, and some delicious food...More

1  Thank travelbh
Reviewed 1 February 2015

Personally, I like the amenities and the view better at the Frenchman's Reef Marriott, but the service at the Ritz is leaps and bounds better. They greet you immediately and make you feel special the entire stay. They even called our taxi driver as we...More

2  Thank AKEPIL
Response from STTRZGM, General Manager at The Ritz-Carlton, St. ThomasResponded 6 February 2015

Dear AKEPIL, Thank you for your fantastic review of our resort. I’m especially pleased to read that you enjoyed the service from our Ladies and Gentlemen. We truly believe our exceptional service and genuine care set us apart, and I’m so happy you enjoyed your...More

Reviewed 1 February 2015

We had a lovely quick trip at the Ritz St. Thomas. Our room was large and had wonderful views from the Freesia building. The hotel is larger than we expected with smaller common areas (i.e beach and pool) It didn't seem to be full so...More

3  Thank Meg S
Response from STTRZGM, General Manager at The Ritz-Carlton, St. ThomasResponded 2 February 2015

Dear Meg S, Thank you for taking the time to share your fantastic experience at our resort. As you mentioned, our resort is sprawling and provides a wonderful opportunity to walk around and see the plants and wildlife native to this beautiful island. Thank you...More

Reviewed 1 February 2015

Just returned from a 4-night vacation birthday splurge at the Ritz-Carlton and it was simply the best! My husband surprised me with this wonderful gift...Wow!! This was our first trip to the Virgin Islands, but surely not our last. We cannot remember the last vacation...More

1  Thank 164dianeh
Response from STTRZGM, General Manager at The Ritz-Carlton, St. ThomasResponded 2 February 2015

Dar 164dianeh, Thank you so much for such a wonderful overview of your stay with us. I’m always pleased to read when people enjoyed the resort, but especially happy to see that it was our phenomenal team who made your stay truly special. I will...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
USD 551 - USD 793 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 551 - USD 793 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (712)
Pool & Beach (129)
Room & Suite (114)
Dining (32)
Family and Play Areas (4)
Business Centre & Event Rooms (4)
Questions & Answers
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Dawn D
30 January 2018|
AnswerShow all 3 answers
Response from jbsss | Reviewed this property |
No and no
1
Vote
lmtspofford
4 December 2017|
Answer
Response from Jennie Y | Reviewed this property |
Last time I called a month ago, they were closed through the winter bc of the hurricane
0
Votes
tlc6629558
4 September 2017|
AnswerShow all 3 answers
Response from STTRZGM | Property representative |
Good morning and thank you for your question. We do not have poolside cabanas, but we do have beachside ones, as well as a gazbeo that can be rented out for the day. Please visit our website for more information-it's on the... More
0
Votes
Room Tips
"No bad views...."
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"Building F was great."
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"Be sure to book Cllub Lounge Level. If you do, you may end up not going to the restaurant s. The breakfast..."
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"Try to stay closer to ocean to get more wind and ocean breeze and be away from noisy pools"
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