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The Ritz-Carlton, St. Thomas

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861 Reviews from our TripAdvisor Community

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Showing 838: English reviews
Arlington, Virginia
Reviewed 10 June 2014

To start off on a positive note, this property is in a great location and the grounds are beautiful. However, when we arrived we found that our bed sheets were filthy of the sorts I'll choose not to describe. While we understand that "things happen", the management didn't even apologize. Unfortunately, this clouded our vacation experience in the hotel. Luckily,...

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Helpful?
10Thank JBC1977
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear JBC1977, We always welcome our guest’s comments and reviews and learn many things from the feedback provided. We are pleased you found the property location and grounds beautiful and hope you found the service by our Ladies and Gentlemen to be welcoming, genuine and caring. We are sorry that your received no response from anyone so far and we...

NYC
Reviewed 9 June 2014

Please bring my fiancée and I were looking for a quick getaway and decided to go to St. Thomas and get married. I cannot write a review on the weather, for it is no one's fault that it rained our entire trip, however, we were very pleased with our choice of accommodation. When you think of a Ritz-Carlton establishment, you...

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1Thank Danyca
Chevy Chase, Maryland
Reviewed 8 June 2014

What a great resort. We had five rooms and three generations together for a week. Except for a one-day expedition to Trunk Bay at St. John, we stayed put. I polled our group for any negatives. One daughter was concerned that the hotel didn't recycle. Turns out there is no recycling on St. Thomas so separating the plastic, etc., would...

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1Thank John B
Reviewed 8 June 2014 via mobile

We have stayed at other hotels here and the best by far is the Ritz... Great rooms and uber friendly staff. The gate guards will when make you smile. They don't miss a step and I'm always excited to come back!

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3Thank Steven J
Kauai, Hawaii
Reviewed 6 June 2014

I have stayed at this property many times. I have to say they have one of the nicest infinity pools I have ever swam in overlooking the Caribbean sea. This property has great water sports including paddle boats, kayaks,wind surging and snorkeling. I recommend sailing on the Lady Lynsey. The food is wonderful at the pool side restaurant. Worth staying...

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1Thank Andrea K
Shelby Township, Michigan
Reviewed 4 June 2014

While the location and views are fantastic and grounds are very pretty for a tropical location, there were just so many little things that bothered us that we don't see ourselves returning to this particular RC. Most staff were extremely friendly and helpful. The grounds were constantly being maintained and plantings were beautiful but you saw numerous broken walkway tiles,...

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6Thank travelerwithtaste
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear travelerwithtaste, We always appreciate our guest’s detailed experiences regarding our property and service. The construction on the resort was completed in 1990, prior to the Americans with Disabilities Act of 1993. This is a truly unique resort as it was designed to give the feel of an intimate and private enclave instead of the upright hotel towers, with one...

NJ
Reviewed 30 May 2014 via mobile

Got back last Memorial Weekend. The good: 1) Nice location, great beach, facilities and rooms. 2) Good service at breakfast and pool. The bad: 1) I asked for my room tv to be fixed twice and it wasn't. The day I was checking out I complained and when I was back in my room to pick up my bags they...

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5Thank AreYouExperienced11
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear AreYouExperienced11, It is great to receive and discuss your comment regarding the location, facilities and beaches, and especially the good service and breakfast and around the pool. Island life is certainly different from other areas of the world and our Ladies and Gentlemen come to us from many locations around the globe and the majority from various islands and...

New Jersey
Reviewed 28 May 2014

This was our 2nd trip to the Ritz Carlton, St Thomas and were not let down. My wife and children were eagerly awaiting this trip since last spring and were not let down our 2nd time around. The resort is beautiful and the water sports available are fantastic. My 10 year old son learned how to sail a Hobie Cat...

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1Thank motoddp
Wethersfield, Connecticut
Reviewed 26 May 2014

My wife and I recently enjoyed one of the best vacations of our life. We stayed at the Ritz Carlton in St Thomas, USVI. Words cannot describe the beauty of the resort. This is our fourth year in a row at staying at the same location, and it just gets better and better. Truly, a five star place for so...

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2Thank Tatum2013
Minneapolis, Minnesota
Reviewed 25 May 2014

Within a 40 minute taxi ride from the Cyril E. King Airport, on a narrow two-lane stretch of road that meander through potholes, taxi drivers and occasional steep hill I arrived at the Ritz-Carlton St. Thomas. And waiting for me at the porte crochère was a gentleman presenting a glass of punch, holding a bottle of rum and a smile!...

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1Thank Margie O

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802-1010, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: $647 - $2,368 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travellers.
128 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms seem to be equally desirable, but be sure to get an ocean-view room facing the bay that has a balcony”
 of 5 bubbles davehamer, 5 Dec 2016 | Read review
“Seems like all rooms have some ocean view. None are really directly on the beach, but that wasn't a problem. All seem good.”
 of 5 bubbles bigvince007, 3 Dec 2016 | Read review
“We had a third floor room with a balcony overlooking the beach. It was great”
  • Loved our view!
 of 5 bubbles ACtheworld, 2 Dec 2016 | Read review
“Alamanda bldg is closest to pool”
 of 5 bubbles tlmnjm, 28 Nov 2016 | Read review
“Book a club level room, the amenities in the lounge make it worth it!”
 of 5 bubbles tjb42, 18 Nov 2016 | Read review
5 of 5
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