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The Ritz-Carlton, St. Thomas

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861 Reviews from our TripAdvisor Community

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Showing 838: English reviews
Roseville, California
Reviewed 18 July 2014

The Ritz is known for their service and this resort did not disappoint! Everyone was helpful and friendly, and the rooms were comfortable and clean. I enjoyed all the restaurants, but especially loved the excellent food at Bleuwater. The view is also beautiful and my family and I cannot wait to return!

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1Thank Elisa S
memphis, tn
Reviewed 15 July 2014

We had an incredible experience at The Ritz-Carlton, St. Thomas, as all the employees were extremely attentive to every need of the guests and went out of their way to ensure our comfort and enjoyment. A specific moment that stood out was when a employee, named Eileen, brought our children stuffed iguanas from the gift shop after she talked to...

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1Thank lgrussell
Indianapolis, Indiana
Reviewed 15 July 2014

After reading such great reviews and talking with friends who stayed here, we were a bit disappointed. The walls in our room were very thin so we could here both our neighbors and upstairs neighbor constantly - including water, toilets, chairs pulling out from desks. It became rather obnoxious, especially at 7 am. Also, the housekeeping staff started their day...

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1Thank STL-moe
Reviewed 10 July 2014

Enjoyed the service level of the Ritz and friendliness of staff. Nice room with nice amenities of hotel. Quite a few activities were included in the room rate. Lots of water activities: paddle boarding, snorkeling paddle boats and more, all included. Nice restaurant for breakfast, although a bit pricey.

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2Thank Hugh S
Reviewed 10 July 2014

I've got mixed opinions of this property. The property itself is gorgeous with a stunning location on a sheltered bay. But the lackluster (though friendly) service and the many fees and services charges makes this a bit of a tough sell. However, I will say that this was our second stay despite the negatives solely because of the property's catamaran....

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11Thank dayztrip
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear dayztrip: I enjoyed reading your comments about our stunning location, your beach experience and the picture you painted of enjoying our white sand beaches and gorgeous Caribbean waters. You hit the mark with your descriptions, our resort and the Virgin Islands are amazingly beautiful. Our Catamaran, Lady Lynsey is truly a highlight of any vacation, our crew members are...

Gaithersburg, Maryland
Reviewed 9 July 2014

We stayed at the Ritz Carlton years ago when they first opened. The property looked as good as it did then, the upkeep was top notch and the service was even better. I had hip replacement surgery 2 months prior to this trip and thought it might be difficult getting around as it is very spread out. Not the case...the...

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3Thank Linda1152
Rootstown, Ohio
Reviewed 7 July 2014

This was our first time at St. Thomas. We had a great time. I booked this hotel through Hotels.com, and got a really good deal. Every hotel staff member we encountered were friendly and very helpful. We took a 18 year old and 16 year old with us, and they had a great time too. Couples and families were at...

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1Thank Cindy M
Columbus, Ohio
Reviewed 5 July 2014

For a second consecutive year, our family rented a three-bedroom unit at the Ritz Carlton Club in St. Thomas, in June 2014. The rental unit was fabulous! It included a fully-equipped kitchen, washer-dryer, 3 1/2 baths, three balconies overlooking the ocean, and much, much more. The unit was clean, well-maintained. The staff and concierge at the Club were courteous, friendly,...

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2Thank SriLankan101
Ridgefield, Connecticut
Reviewed 4 July 2014

This is our second time staying at the The Ritz in St. Thomas. The first time was on a business trip with my husband's company, but this time we were there strictly for pleasure and to celebrate our twin daughters' fifteenth birthday. What a memorable and enjoyable stay. When we arrived the hotel reception was wonderful and the girls were...

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3Thank lisa k
Reviewed 1 July 2014

My husband and I just returned from staying at the Ritz-Carlton in St. Thomas for our 28th anniversary. I cannot begin to put into words what an amazing experience we had while vacationing there! Initially, I was somewhat reluctant to have my husband book at the hotel, based on a few reviews that I read online; however, in my opinion,...

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2Thank Savvy4061

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802-1010, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: $649 - $2,369 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travellers.
128 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms seem to be equally desirable, but be sure to get an ocean-view room facing the bay that has a balcony”
 of 5 bubbles davehamer, 5 Dec 2016 | Read review
“Seems like all rooms have some ocean view. None are really directly on the beach, but that wasn't a problem. All seem good.”
 of 5 bubbles bigvince007, 3 Dec 2016 | Read review
“We had a third floor room with a balcony overlooking the beach. It was great”
  • Loved our view!
 of 5 bubbles ACtheworld, 2 Dec 2016 | Read review
“Alamanda bldg is closest to pool”
 of 5 bubbles tlmnjm, 28 Nov 2016 | Read review
“Book a club level room, the amenities in the lounge make it worth it!”
 of 5 bubbles tjb42, 18 Nov 2016 | Read review
5 of 5
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