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The Ritz-Carlton, St. Thomas

Booking.comUSD 831*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Ritz-Carlton, St. Thomas
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1,005 Reviews from our TripAdvisor Community

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Showing 977: English reviews
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Reviewed 2 days ago NEWvia mobile

Stayed here with 5 girlfriends recently for 5 days, 4 had shared suites and 2 of us had a regular 2 queen bed room, all with balconies and ocean views. My room (555) was excellent, it had a better balcony than the suites actually! Probably because it was a corner room. The view was awesome. We were lucky enough to...

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Helpful?
1Thank Carrie H
Reviewed 2 days ago NEWvia mobile

Only issue with a day pass was we had to wait until the morning we were in port to know if we could get a day pass due to capacity. The place is beautiful! Our server on the beach was awesome! The local beers and the wings were awesome too! We had a bad beach day though due to the...

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1Thank gdiaz8466
Houston, Texas, United States
Reviewed 3 days ago NEW

This is a nice property but it does not rank as high based on the other ritz experiences. The shower was a bit outdated and house keeping/ turn down service was not consistent. otherwise the location is great, the food is really good but a bit over priced and the pool area is a bit small. Also this hotel does...

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3Thank Arzina Z
Newtown, PA
Reviewed 4 days ago NEWvia mobile

Just spent 5 days at this amazing property. Located in the East end which is quiet. Could not have been treated better. Exceptional personalized service not sure if that's due to our status with Marriott/Ritz but it felt extra special. Shout out to Eric at the club lounge who was so helpful in planning our next stop Scrub Island. (My...

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Thank dreinhardt
Charleston, South Carolina
Reviewed 5 days ago NEW

Returned here after 10 years...very nice, but not quite up to the standards that Ritz-Carlton has espoused. Usually they have no trash, etc., on the property - not so this time. Still beautiful and have great service. The taco dinner was not good -- a rip off. Otherwise, great trip.

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2Thank Bob F
Naples, FL
Reviewed 5 days ago NEW

Set on the side of gentle hill overlooking Great Bay with a its own private beach, water toys such as Hobie Cats, Kayaks, etc. what could be wrong. We were assigned room 301, a beautifully refurbished lodging with super bath and nice furnishings. The only thing that was not to my liking was the feather topper on the mattress. Wide...

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Helpful?
Thank ohgeorge
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear ohgeorge, Thank you so much for your wonderful review, especially your compliments about our team of Ladies and Gentlemen. Hopefully next visit you can take a trip on Lady Lynsey, which takes daily island hopping and snorkel excursions to the beautiful islands surrounding us. It's definitely a favorite of our guests! Thank you again, and I hope we'll have...

Milan, Italy
Reviewed 6 days ago NEWvia mobile

We travelled to St.Thomas for a week in mid- May and stayed at the Ritz. The place is breathtakingly beautiful - the rooms as well as the adjacent beach. It's a great place to unwind and completely relax. The hotel has several good restaurants on the property itself - Palazzo, Sails etc. I was unfortunately not very impressed with the...

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Helpful?
Thank Shruti D
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Shruti D, Thank you so much for your recommendation and for staying with us at The Ritz-Carlton, St. Thomas! I also appreciate your feedback on your service experience, which is uncharacteristic but certainly helps us to improve the experience for future guests. I hope you left St. Thomas with wonderful memories of the islands, and we look forward to...

Grand Rapids, Michigan
Reviewed 1 week ago NEWvia mobile

My wife and I were married in St. Thomas and stayed here 10 years ago. We returned this month for our anniversary. This resort remains immaculately cared for with pristine grounds and well appointed, spacious rooms. The pool is fantastic with great service and excellent food. Resort is located in the best snorkel spot on the island and close to...

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1Thank Scott G
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Scott G, How wonderful that you returned to St. Thomas to celebrate such an important anniversary! Thank you for choosing us to celebrate with, and thank you for your kind words about our wonderful team! I hope you'll return for another anniversary! Sincerely, Marco Ortlam, General Manager

Reviewed 1 week ago NEWvia mobile

Rum punch upon arrival. Private beach to chill and drink champagne. Great conceirge service. They can book you a taxi, no problems. Great food recommendations. I loved the music playing, very chill atmosphere. Nice breeze and not too warm or cool in January.

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1Thank Heather P
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Heather P, Thank you very much for your wonderful review and I'm so happy to see you enjoyed your time with us. We love starting our guests' vacations off right with a local rum punch! I hope we'll get to welcome you back again! Ian McPhee, Director of Operations

Andover, Massachusetts
Reviewed 1 week ago

We just returned from a 5 night stay at this hotel and everything was perfect! The room was wonderful. The staff was amazing; everyone was friendly and they always greeted us and/or introduced themselves. The staff could have not been more attentive to our needs/requests. The beach was beautiful. The pool area was fabulous; we claimed our chairs and hung...

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1Thank j0ann2017
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear j0ann2017, Your review made my day-especially your kind words about our team of Ladies and Gentlemen. Anticipating the needs of our guests is something we strive to do every day, and I agree that everyone on our team is extremely friendly and welcoming. I'm pleased you enjoyed our restaurants and the Club Lounge--it's a wonderful upgrade for our guests....

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of St. Thomas in the Virgin Islands, along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features of our beach resort in St. Thomas include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay | U.S. Virgin Islands, 00802, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: $601 - $1,876 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#3 Luxury Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 On the Beach Hotel in St. Thomas
#4 Spa Hotel in St. Thomas
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travellers.
155 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can afford it, spring for a Club Level room or pay for that service.”
j0ann2017, 21 May 2017 | Read review
“Charter a boat and see the other islands while hear. Visit Corsairs on Jost Van Dyke BVI”
marajoe, 28 Apr 2017 | Read review
“Go to the top so you don't have anyone above you, no adjoining door, and oceanfront. "Oceanview" may not offer you what you're expecting.”
  • Room 246 Fresia building, oceanfront
DavidN710, 27 Apr 2017 | Read review
“Closer to the main lobby”
aswierk, 26 Apr 2017 | Read review
“We had a resort view room - view was so nice and faced the beach. Not sure you need to splurge on a beach view.”
JakenSydsmom, 21 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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