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The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
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958 Reviews from our TripAdvisor Community

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Showing 933: English reviews
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Reviewed 2 days ago NEW

It's is not that there is not enough to see and do in St Thomas, you could spend your entire vacation at the Ritz - Carlton and be perfectly happy. The grounds are very nice and the rooms are clean and comfortable. The staff is friendly and professional. It is a short cab ride from Red Hook and the ferries...

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Helpful?
Thank Bob F
Boston, Massachusetts
Reviewed 2 days ago NEW

The property is located in a lovely setting, with palm trees, pool, a pretty beach, etc. The rooms were of a nice size, although the furniture is a bit tired. The outdoor patio furniture had thin, stained cushions in our room. The pool is of adequate size, but definitely not of the level you might expect at this type of...

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Helpful?
Thank IFM5
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear IFM5, Thank you for your review and for spending your vacation with us at The Ritz-Carlton, St. Thomas. I'm happy you enjoyed your stay, and truly appreciate your feedback regarding the pool service and the water sports. As you can imagine, this is certainly not our standard and I will promptly look into both. Feedback like yours is extremely...

Canada
Reviewed 4 days ago NEWvia mobile

Wow, where do I start, the property and rooms are phenomenal! Pros: -Clean rooms with impressive, comfortable beds. -Twice daily Maid cleaning service. -Bathroom showers are Spa like. -Staff are extremely friendly and display a sincere interest in ensuring your stay is top notch. -Elliott, front desk Manager. We had a small issue with the size of our original room...

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1Thank Slikstr
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Silkstr, Thank you for writing such a wonderful review of your experience at The Ritz-Carlton, St. Thomas! I'm so pleased to see that you enjoyed every facet of your stay, and also have such valuable advice for future guests. Thank you again, and we look forward to welcoming you back to beautiful St. Thomas! Sincerely, Marco Ortlam, General Manager

Wildwood, Missouri
Reviewed 5 days ago NEWvia mobile

Excellent hotel. Beautiful the staff is exceptionally friendly first day at the beach. Tomorrow massage in ocean cabana. I've never been disappointed in Ritz. Sails cafe has great food try the Quiona salad. Plenty of water sports. Several great restaurants. Trying BlueWater tonight.

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Helpful?
Thank jeaniehood
Omaha, Nebraska
Reviewed 1 week ago via mobile

This hotel I recommend for those who like to relax. I didn't have much to do on the resort except relax and enjoy the ocean, pool, and sunlight. If that is something you'd like then go for it. I'd say it's more for adults then children, this hotel depends on if you are an activist or a relaxer.

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Helpful?
Thank JakeNorris_16
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear JakeNorris_16, Thank you for your review and for spending your vacation with us here in St. Thomas. I definitely agree that it's a great resort for relaxing, with our infinity pool and beach. That said, we also offer water sports at the beach and daily excursions on our catamaran, Lady Lynsey, for those who like to get out and...

Reviewed 1 week ago via mobile

We just returned from a 6 night stay at The Ritz in St Thomas. It is a phenomenal resort which offers excellent customer service. Upon checking in, we learned that there was a computer error with our room. Ramon, one of the managers, was honest and open regarding the error and he went above the call of duty to fix...

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Helpful?
Thank Diversity123
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Diversity123, Thank you for your review and for staying with us in beautiful St. Thomas. I especially love reading about our team of Ladies and Gentlemen, so thank you for making my day with your kind words about Ramon, our front desk and spa teams and our bellmen. I will be sure to pass along the message. We look...

New York City, New York
Reviewed 1 week ago

We really enjoyed our stay at The Ritz on St Thomas. Friendly and helpful staff, clean and spacious rooms - but the resort itself felt a tad bare bones. There were a few restaurants on the premises and a few bars scattered throughout the resort. The beach was also smaller than we anticipated but the upside was the privacy and...

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Helpful?
Thank Donna K
Philadelphia, Pennsylvania
Reviewed 1 week ago via mobile

This hotel is everything you'd expect from a Ritz Carlton. The staff went above and beyond to ensure our happiness. Upon check-in our room was not ready so we were upgraded within minutes to a beachfront room. The friendly staff and groundskeepers were amazingly helpful and attentive. The rooms are comfortable, large and clean. The pool and beach are well...

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1Thank MYBailey
Reviewed 2 weeks ago

We just returned today from a four day stay at the Ritz-Carlton, St. Thomas. We really enjoyed the club level amenities and offerings from the property during our stay. The first evening we ventured on the Lady Lynsey and the sailing to St. John. The ship's crew were friendly and entertaining and the bar and food flowed throughout the night....

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2Thank HKahn12
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear HKahn12, Thank you for your review. I’m so happy you had the opportunity to experience our Club Lounge and also a sail on Lady Lynsey, which is so unique to our destination. I’d also like to thank you for sharing your experience with Kamilla, who I will be sure to thank for her exemplary service and commitment to our...

Stuart, Florida
Reviewed 2 weeks ago

My wife and I are Marriott Platinum members but not quite at the Ritz level. On the other hand when we travel either with our timeshares or on a cruise we like to make it a point to go to the local Ritz for lunch. We’ve been at the STT Ritz for lunch I think that past 6 years now...

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Helpful?
Thank elindoo

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: $628 - $2,119 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travellers.
146 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room with a balcony with a roof. Some have pergolas but rain showers can pop up.”
 of 5 bubbles mariefW5768NH, 12 Mar 2017 | Read review
“Closer to the Lobby, second or third floor, facing the beach.”
 of 5 bubbles TRNBR, 11 Mar 2017 | Read review
“Stay on higher floors to get a better views of the ocean.”
 of 5 bubbles Travelfreakindian, 9 Mar 2017 | Read review
“The property is stunning! Ocean view is always a plus.”
 of 5 bubbles jod5152, 5 Mar 2017 | Read review
“Wait until the new owners catch up with years of deferered maintenance, DEFINETLY NOT WORTH THE PRICE!!”
 of 5 bubbles agvter, 4 Mar 2017 | Read review
5 of 5