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Hilton Trinidad and Conference Centre

1B Lady Young Rd. | St. Ann's, Port of Spain, Trinidad
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Close 
  • Queen's Park Savannah
    0.7 km
  • 4 star hotel
  • Pool
Reviewed 27 December 2015
My stay at Hilton Hotel-Trinidad
The Hilton Hotel is located at the top of a hill and although... more
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1,535 Reviews from our TripAdvisor Community

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Showing 1,462: English reviews
Tobago
Reviewed 28 December 2015

We met a grumpy security in the carpark when we arrived. The lady at front desk kept my 2 credit card receipts saying that is the policy. They gave us the wrong room # and the walk was very long to return to get the correct keys. We eventually changed our room to get a better view. We lost many...

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Helpful?
Thank daidyflower
Leroy B, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Thank you for staying with us and please again accept our apologies for the inconveniences.

Reviewed 27 December 2015

The Hilton Hotel is located at the top of a hill and although near to roadways the ambiance offsets this.The views of the city and savannah are beautiful.The food is delicious.The poolside setting is relaxing.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank X756PZcarolh
Leroy B, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Thank you. Hope you stay with us again soon!

Trinidad
Reviewed 25 December 2015

Let's start with the good stuff. The staff. Lovely every single one of them. Bottle the group up and send them to another newer hotel and Hilton have a winning formula. I spent 8 nights here as I started life in Trinidad. Jeez the place is well past its sell by date though. 35 years ago I'm sure it was...

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Helpful?
Thank Roy B
Leroy B, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Thank you for staying with us and for offering your feedback!

London, United Kingdom
Reviewed 24 December 2015

Staff was excellent and the view of Trinidad was beautiful. Overall a wonderful experience, children enjoyed themselves and we would definitely go again. I would recommend to couples and families - staff were very efficient and quick to help, needed a kettle to boil water for the baby and it was with me in less than 10 minutes.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Neala O
Leroy B, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Thanks for staying with us!

Amsterdam, The Netherlands
Reviewed 24 December 2015

Hotel is outdated, photo's are incorrect or many many years old and service is more than poor. Even the Hilton logo in the pool area, modern in 1960?, gave up to live up to Hilton standards. Only breakfast and gym are worthwhile.

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Helpful?
Thank BenRniet
Leroy B, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Thank you for your feedback. Happy you enjoyed breakfast and the gym.

Port of Spain, Trinidad
Reviewed 22 December 2015

Thanks to Mr. Anthony Belle, our two night stay at the Hilton was an absolutely delightful experience. He went above and beyond his call of duty to accommodate us on such short notice, even taking the time to correspond with us on his off days. The night before our wedding we were treated to a complimentary bottle of wine waiting...

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Helpful?
Thank X-MrDave-X
Leroy B, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Thank you!

Port of Spain, Trinidad
Reviewed 19 December 2015

The room was comfortable and clean. I was totally shocked at Hilton charging service charge on the room rates and disclosing it as Government taxes. In the service areas, restaurants and bars charging a 10% service charge and then adding line for gratuity. And most of the time the service was poor!

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Helpful?
Thank IzaTriniee
Leroy B, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Thank you for the feedback. Please contact me at your convenience at Leroy.browne@Hilton.com so we can discuss this further.

San Fernando, Trinidad
Reviewed 19 December 2015

This hotel by far exceeds my expectations for customer service in Trinidad. From the time of arrival, we were greeted by members of staff who warmly welcomed us. Mr. Kenneth at the front desk was courteous and expeditious during the check in process. The room was clean and comfortable and the balcony afforded picturesque views of the mountainous terrain. That...

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Helpful?
Thank PaulaMar_12
Leroy B, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Thanks for your comments!

Reviewed 18 December 2015

This hotel has no concept of customer journey experiences from call in reservations (phones rings forever then switches to intl call center), at check in (hh desk ) system refuse to function so i got shifted to another counter. Entered my room with reports due by end of business day and cannot connect to interent. Front desk then switched me...

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Helpful?
Thank zameer m
Leroy B, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Thank you for your comments and apologies for the experience with the Wifi. We have completed the upgrades and eliminated much of the issues you experienced.

trinidad
Reviewed 18 December 2015

i never visited a hotel where from the Bell man to all the other staff goes out of their way to accommodate the guest in a warm friendly manner. I forgot to ask the front desk for the wifi password, the bell man not only told me how to access the wifi he made sure i got connected. He also...

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Thank skyslc
Leroy B, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Thanks for the feedback. We have shared your comments with our team!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The hotel offers 418 guestrooms, a State of the Art Fitness Centre, Executive Club lounge and 10 flexible Meeting rooms. The hotel is strategically located just minutes away from the busy downtown shopping centre, but ideally situated away from the congestion of the city. Enjoy dinning in the cool Caribbean ambiance of the Pool Terrace Garden Restaurant or in the modern contemporary décor of LUCE Sushi Bar & Lounge. The hotel is famous for being one of the few upside-down hotels in the world, is built into the mountainside and set on 25 acres of lush, green landscape. ... more   less 

Additional Information about Hilton Trinidad and Conference Centre

Address: 1B Lady Young Rd. | St. Ann's, Port of Spain, Trinidad
Region: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Price Range: $155 - $647 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Trinidad and Conference Centre 4*
Number of rooms: 418
Reservation Options:
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Also Known As:
Hilton Trinidad And Conference Centre Hotel Port Of Spain
Hilton Hotel Trinidad
Port Of Spain Hilton
Hilton Trinidad Hotel
Hilton Port Of Spain
Hilton Trinidad And Conference Centre Port Of Spain
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Trinidad and Conference Centre staff and other travellers.
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Montezuma, Indiana, United States
3 months ago
Indianapolis, Indiana
over a year ago

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Questions? Get answers from Hilton Trinidad and Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Smell your room first. Our room spelled very bad. You can see water damage in the ceilings.”
 of 5 bubbles coryk971, 19 Dec 2016 | Read review
“request an upgraded new room”
 of 5 bubbles IRISHTRINI, 8 Dec 2016 | Read review
“If on business bring a good laptop and cables”
 of 5 bubbles ChiefCynic, 30 Nov 2016 | Read review
“best view is of the pool area”
 of 5 bubbles shondenb, 13 Nov 2016 | Read review
“Ask for a room that would provide a view of the Savanah.”
 of 5 bubbles 230christinem, 9 Nov 2016 | Read review
5 of 5