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Hilton Trinidad and Conference Centre

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Hilton Trinidad and Conference Centre
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1,487 Reviews from our TripAdvisor Community

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Showing 1,415: English reviews
Port of Spain, Trinidad
Reviewed 2 days ago NEW

This hotel is going through upgrades, although an older hotel the service makes up for any little issues.. Food is good and there is a great little sushi restaurant on site also. The bar staff are helpful but management needs to take note of some "ladies of the night" that are operating in the hotel. overall a safe and clean...

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Helpful?
Thank Evelyn M
Trinidad-Hilton, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Dear Evelyn M, Thank you for your review. We appreciate your feedback and take note of unwanted guests. Thank you for your kind words about our staff which I will definitely pass on to them. We hope to have the pleasure welcoming you again. Warm regards, Jaap van Dam Director of Operations

df, Mexico
Reviewed 3 days ago NEW

the hotel is not new, but what helps is the service of all the staff, they make all easy for you specially John and Keisha. also the view is one of the best in all Trinidad. it's close to the Botanical garden, the 7 marvels (old houses) and the center of the arts.

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Helpful?
Thank 806cinthyap
Trinidad-Hilton, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Dear 806cinthyap, Thank you for your recent visit and for taking the time to write a review. Your kind words about the friendliness and helpfulness of our team members John and Keisha are greatly appreciated, as they are committed to delivering memorable experiences by making all of our guests feel cared for and valued. We look forward welcoming you back...

Phoenix, Arizona
Reviewed 3 days ago NEW

Great location for overnight or leisure stay.! Close to the city where all the action takes place. A home away from home.!ability to secure upgrades based on availability. Staff are pleasant and friendly.

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Helpful?
Thank Deborah L
Trinidad-Hilton, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Dear Deborah L, Thank you for choosing us for your getaway and for taking the time to write this kind review. Nothing makes us happier than knowing that you had a wonderful time during your stay with us. We look forward to welcoming you back to our hotel in the not too distant future! Warm regards, Jaap van Dam Director...

Georgetown, Guyana
Reviewed 3 days ago NEW

Horrible experience with hotel upkeep and staff. The pool area was so unwelcoming, the room balcony was poorly kept, limited towels and no complimentary water in the room. The attitude of a majority of staff left much to be desired. I stayed at the Hilton once before, but on this trip I was so disappointed I couldn't believe this was...

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Helpful?
Thank F2046MAchristineg
Trinidad-Hilton, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Dear F2046MAchristineg, Thank you for your review. We would kindly like to apologize for the inconvenience of your experience. Our primary focus is to provide all of our guests with excellent customer service during their stay. We appreciate the feedback you have provided us with and we will certainly take all into account. We hope to see you again. Warm...

Miami Gardens, United States
Reviewed 5 days ago NEW

The warmth and friendly attitude provided comfort for the duration of my stay, I will strongly recommend any travelling person to visit this hotel and enjoy their hospitable service which includes front desk security and the cleaning staff

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Helpful?
Thank 775francisr
Trinidad-Hilton, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Dear 775francisr, Thank you for this fantastic review. It is a pleasure to know our staff have provided excellent service and made your stay a memorable one. We look forward to welcoming you back. Warm regards, Jaap van Dam Director of Operations

Tunapuna, Trinidad
Reviewed 5 days ago NEW

My husband and I stayed here for our 3rd anniversary and we were very satisfied for the overall stay. Check in was quick and I am 8 months pregnant, so I was glad we did not have to wait long at all. Room was very clean and cozy. We ordered room service and the food came in on good time....

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Helpful?
Thank Lauren F
Ft Lauderdale, United States
Reviewed 6 days ago NEW

The front desk supervisor, Mr. Kenneth Preudhomme, is a poor advocate for the Hilton Brand. He has been cherry picking rooms for guests and was more than dishonest with me regarding the availability of double bed rooms in the North wing. Mr. Preudhomme lacked integrity, respect and professionalism regarding his poor treatment that he hurled upon my family and I,...

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Helpful?
Thank ayoubm153
Trinidad-Hilton, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Dear ayoubm153, The management and staff would like to express our sincere thanks for your recent stay with us. We are very happy that you took the time out to complete our survey but in the same time sad that we were not able to exceed your expectations. The poor treatment you described received by one of our front desk...

Arlington, Virginia
Reviewed 1 week ago

Failure to launch quality customer service and assist guests. This should not be a Hilton maybe a double tree or even a Homewood Suites. I had a serious of mishaps that could have been prevented if staff paid attention to details or were interested in customer service and not turning over guests for profit. I attempted to check in early...

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Helpful?
Thank jdreynoldsjr
Trinidad-Hilton, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Dear jdreynoldsjr, Thank you for the review. Please accept my sincere apologies for the experience you endured during your stay with us. This is not reflective of our service standards and it is evident we have not met your expectations. Your feedback is valuable to us and be assured that we are addressing these aspects with our leadership team. I...

Baie-Mahault, Guadeloupe
Reviewed 1 week ago via mobile

The hotel is nice in the outside but inside it must be seriously renovated! Room are very old, smell is not good, paint and bathroom not clean. It's confortable but not good looking and not for vacation.

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Helpful?
Thank master_flex2000
Trinidad-Hilton, Manager at Hilton Trinidad and Conference Centre, responded to this review

Dear master_flex2000, Thank you for the review. Please allow me to express my sincere apologies for not delivering services up to your expectation. We appreciate your feedback and rest assured these are being addressed with leadership team. Thank you again for visiting and we hope to have the pleasure of hosting you in the future, as we continue to improve...

Stavanger, Norway
Reviewed 1 week ago

Spacious, well equipped and comfortable rooms although the lack of a bath might be a concern for some. Bar food excellent with generous portions although 'hot' breakfast items may be quite cool even if up very early. Given the unusual layout of the floors set into the hillside the very fast lifts are a useful feature. Great views from the...

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Helpful?
Thank ChiefCynic
Trinidad-Hilton, General Manager at Hilton Trinidad and Conference Centre, responded to this review

Dear ChiefCynic, Thank you for your review. We are happy to know that you had a good experience while doing business at the hotel. We thank you for the feedback for improvements as well, we appreciate this and take it seriously. We look forward to seeing you again soon. Warm regards, Jaap van Dam Director of Operations

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The hotel offers 418 guestrooms, a State of the Art Fitness Centre, Executive Club lounge and 10 flexible Meeting rooms. The hotel is strategically located just minutes away from the busy downtown shopping centre, but ideally situated away from the congestion of the city. Enjoy dinning in the cool Caribbean ambiance of the Pool Terrace Garden Restaurant or in the modern contemporary décor of LUCE Sushi Bar & Lounge. The hotel is famous for being one of the few upside-down hotels in the world, is built into the mountainside and set on 25 acres of lush, green landscape. ... more   less 

Additional Information about Hilton Trinidad and Conference Centre

Address: Lady Young Rd. | St. Ann's, Port of Spain, Trinidad
Region: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Price Range: $201 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Trinidad and Conference Centre 4*
Number of rooms: 418
Reservation Options:
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Also Known As:
Hilton Trinidad And Conference Centre Hotel Port Of Spain
Hilton Hotel Trinidad
Port Of Spain Hilton
Hilton Trinidad Hotel
Hilton Port Of Spain
Hilton Trinidad And Conference Centre Port Of Spain
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Trinidad and Conference Centre staff and other travellers.
27 questions
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Questions? Get answers from Hilton Trinidad and Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request an upgraded new room”
 of 5 bubbles IRISHTRINI, 8 Dec 2016 | Read review
“If on business bring a good laptop and cables”
 of 5 bubbles ChiefCynic, 30 Nov 2016 | Read review
“best view is of the pool area”
 of 5 bubbles shondenb, 13 Nov 2016 | Read review
“Ask for a room that would provide a view of the Savanah.”
 of 5 bubbles 230christinem, 9 Nov 2016 | Read review
“Hotel is upside down so if you want a higher floor pick a lower number.”
 of 5 bubbles Ledroc, 8 Nov 2016 | Read review
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