We were assigned an older room, on the 3rd floor edge of the building with a partially obstructed view of the Ocean, not what we expected. We discovered the 4th floor has been fully renovated and was in much better condition. The central AC is very loud when running, as loud as the older window installed versions of AC. They start the common grounds music very early, around 7am, and this can be heard inside the room. The blackout curtains don't block all the light. All combined with the noise from music & AC made it very uncomfortable for us to rest properly. The bed is very firm, so much that if one partner moves, the whole bed shakes. The staff experience ranged from friendly to indifferent to rude. The cleaning staff did a great job. We waited on the elevator one day for it to open with a uniformed staff member inside who didn't move to make room for us until I said excuse me, and then she didn't even respond verbally or acknowledge us - very rude and awkward. We had to seek out service for drinks while using the beach lounge chairs on our first day, after asking the staff to direct us where we can sit. The service at the restaurant was slow each day & on our last day, despite being seating 5 mins first, a subsequent large group of men showed up next to us, whom the waitresses seemed to know, & chose to take their very large order of 8 people first. I got up and requested a different waitress take our order, which she did & was very nice to us after that. …
Just like a home away from home and Kim and Maggie in a caring but unobtrusive way make sure you are cared for. The house is beautiful and nice to have a pool for cooling off. Also close enough to the beach
My husband and I were on our honeymoon. We tried to go to Holland House for breakfast and both times we were denied! The first time we were told we were too late for breakfast so we stayed and had lunch. Not a lot of choices but we ordered. Service was the worst. It took over 40 minutes for them to make a burger and fries and a ceaser salad with grilled shrimp!!! Neither entree was that great considering the wait! When we were leaving another couple just got up and left because of the long wait to be served! On our second attempt to have breakfast we were told they stopped breakfast early because they have residents that had to check out and we could sit and wait more than an hour to have the same crappy lunch we had the last time.....NO THANK YOU The service here sucks and the attitude of the staff is even worse. I come to St Maartin every couple months and always wanted to stay at this hotel but after today my mind is definitely changed. I don’t think I would ever go back not even for breakfast!…
I stayed at the Holland House over the Christmas holiday and it was nothing short of brilliant! I'm someone who doesn't like hot weather but I took a chance to get out of my comfort zone to go to the Islands and decided on a stay at the Holland House. What a smart choice! The staff was amazingly friendly and I felt like I had know them for years. The Christmas dinner was wonderful and as a single traveler, I didn't feel alone one bit. My beach view room was awesome and what a view it was. Doing my morning run and ending it with a breakfast at the hotel with a view of the ocean....lovely. The Holland House was a reward for coming out of my comfort zone. I'm definitely coming back in 2021 and beyond! Bravo!
My wife and I stayed at Holland House for a week and had a wonderful time. We were able to walk out directly onto the beach each day and grab chairs and an umbrella. The staff were friendly and incredibly helpful. The front desk staff were able to helped us call for taxis to go to various locations. The rooms were clean and spacious. We really liked the bathroom. We will definitely return to Holland House if we come back to Sint Maarten.
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