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Sugar Beach, A Viceroy Resort

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1,086 Reviews from our TripAdvisor Community

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There are newer reviews for Sugar Beach, A Viceroy Resort
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Showing 1,059: English reviews
Birmingham, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 August 2016

Sugar Beach Resort truly made my honeymoon! I cannot rave about the resort more. Upon arrival, my husband and I (newly married) were welcomed by our butler, Alex, with fresh drinks and a smile! Alex was such a warm, friendly individual who attended to every request (big or small) we had! Anis (spelling) assisted Alex from time to time with... More 

Helpful?
3 Thank laurajosephinewright
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, On behalf of the entire team, I would like to express how elated we are that you enjoyed your honeymoon with us, and to thank you for taking the time to share this review. We are committed to providing a high level of service to all of our guests and we are pleased we met and exceeded your... More 

Fort Lauderdale, Florida
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 August 2016

We had accomodations elsewhere but were recommended by many locals to go as a guest for the fantastic snorkeling. Amazed by the variety of sea life so close to shore. The water was crystal clear also. Will definitely look into staying at the resort on our next visit....if guests to the property are treated this well, we can only imagine... More 

Helpful?
Thank Randy K
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your recent day visit to Sugar Beach, A Viceroy Resort. We are pleased that you had the opportunity to snorkel in our bay and experience our services as a non-resident guest. Our aim is to deliver great quality service to every guest that we encounter. I am happy that... More 

Moscow, Russia
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 August 2016 via mobile

Magnificent place located right amid one of the natural wonders of the world on the Sugar Beach and the crystal waters of Anse des Pitons. And a true heaven for divers from beginners to advanced. Ideal for any type of visit : couples, families, friends. This hideaway oasis is anything but boring!

Helpful?
2 Thank eugene b
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your glowing comments. I am glad that we exceeded your expectations. Like you rightfully said, we are anything but boring. We offer a variety of experiences: romance, relaxation, adventure and so much more. We are happy that you enjoyed our amenities and appreciate you sharing your satisfaction with the world. Once again, thank you for... More 

Tallahassee, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 August 2016

Viceroy Sugar Beach was absolutely amazing, and more than we ever imagined! It was the perfect way for my husband and I to start our life as Mr. and Mrs. The resort was top-notch — everything from the service and amenities to the clientele. We upgraded to the all inclusive plan (which is different than the MAP) which was great... More 

Helpful?
2 Thank Anna W
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for posting this review about your honeymoon at Sugar Beach, A Viceroy Resort. I am sure other travelers will find it extremely useful. We are happy that your overall experiences were wonderful and that we were able to exceed your expectations in all area. Once again, thank you for your comments and business. We hope you... More 

Philadelphia, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2016

My wife and I could not have asked for a better honeymoon. We stayed in Villa 504 and it was the perfect balance of privacy and the perfect view of the pitons/ sugar beach!. We rented a car and traveled the island. Trust me when i say sugar beach is the prettiest beach on the island! The people here make... More 

Helpful?
Thank Justin S
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your honeymoon stay. We are delighted that everything worked out so well for you and your wife. It brings us a great deal of pleasure to know that you were impressed and gratified with all our offerings. We are looking forward to your return visit. Regards, André Boersma General... More 

San Jose, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2016

My family and I have travelled many places and so far this has been the best vacation spot. The resort is sitting on a beautiful beach, between two Pitons, and lush rain forest. close to Rainfalls and Sulphur mud bath. We took water taxi to Castries while the younger members of the family climbed the Gros Piton. they hired a... More 

Helpful?
2 Thank Romina K
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for sharing your comments about your recent stay at Sugar Beach, A Viceroy Resort. We are thrilled that your overall expectations were exceeded and that you enjoyed all of our amenities, facilities and accommodation. I am also glad that you enjoyed our food offerings and were pleased and satisfied with this service. The people of St.... More 

Fort Worth, Texas
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 August 2016

I wish Trip Advisor did like a 4.5 rating because really thats where the rating should be. Its a bit of a drive, down windy roads, to get to the hotel but you will be pleased once you arrive. Great rooms, comfortable beds, spacious bathrooms, plunge pool to go with a great view of the ocean and pitons. The beach... More 

Helpful?
1 Thank Gerardo C
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to share your experience of Sugar Beach on TripAdvisor. We are pleased to hear that your overall stay was great. We understand your point of view about the all-inclusive meal plan and the shuttle. We are examining ways in which we can change the requirements for signing a check when you are... More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 August 2016

Just go! As quickly as you can. I'm the travel planner in my family and was up late one night poring through reviews and websites. I picked Sugar Beach for one main reason - it is AT and ON the beach. We knew people, once removed, that had been there and raved but when you look at the ratings it... More 

Helpful?
5 Thank Michael G
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to share your glowing feedback about your Sugar Beach holiday. We are delighted that you family enjoyed your stay and are pleased that the courtesies and services you experienced positively contributed to a relaxing time. We really appreciate your comments. We will be sure to share your review with the rest of... More 

London, United Kingdom
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 5 August 2016 via mobile

The rooms here were very nice. Very comfortable bed and all tastefully done. The kids club is run superbly by the wonderful Alcee. Butler service in rooms is terrific and all the staff are very helpful.Food is ok but this is being addressed by way of a new kitchen near the bottom restaurant which will have a different menu as... More 

Helpful?
1 Thank Londoner093
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for commenting on your stay at Sugar Beach, A Viceroy Resort. We are pleased that you had a wonderful time and that enjoyed our services, especially the kids club and butler service. The staff will be delighted with your feedback. We welcome the opportunity to serve you again. Regards, André Boersma General Manager More 

St. Thomas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2016

Recently my boyfriend and I visited St. Lucia. Many reviews from several places suggested we visit Sugar Beach. Don't waste your time! The road to get there is a winding road that takes several minutes before reach the hotel entrance. Once you get to the gate to check in you have to tell the staff that you are eating there... More 

Helpful?
1 Thank sdusvi
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good Day, Thank you for your comments about your experience as a day visitor at Sugar Beach. I am sorry your experience was disappointing. Finding the right balance between accommodating non-resident day visitors and our resident guests can often be challenging as we need to safeguard the experience of those who are paying often large sums to have services and... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
Food & drink at the hotel
Bayside Restaurant
Bayside Restaurant
Cuisines: Caribbean, Seafood
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 78 Luxury Sugar Mill Rooms, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. A stunning white sand beach, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 

Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Region: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range: $673 - $3,174 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere
Hotel Style:
#2 On the Beach Hotel in Soufriere
#2 Family Hotel in Soufriere
#2 Top resorts Hotel in Soufriere
#3 Luxury Hotel in Soufriere
#3 Spa Hotel in Soufriere
#4 Romantic Hotel in Soufriere
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Beach, A Viceroy Resort staff and other travellers.
112 questions
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Southwest Oklahoma
3 months ago

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Questions? Get answers from Sugar Beach, A Viceroy Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“private plunge pool”
 of 5 bubbles shannonr502, 23 Nov 2016 | Read review
“private villa!”
 of 5 bubbles samanthahammel, 19 Nov 2016 | Read review
“Closer to the beach if you can swing it.... but, any room is amazing!!!!!”
 of 5 bubbles Mara1970VT, 15 Nov 2016 | Read review
“all rooms are good - sugar mill and beach bungalows if you don't want to wait for a shuttle”
 of 5 bubbles WendyBristow, 15 Nov 2016 | Read review
“Beach bungalows”
 of 5 bubbles 853robb, 15 Nov 2016 | Read review
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