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Sugar Beach, A Viceroy Resort

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Sugar Beach, A Viceroy Resort
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1,173 Reviews from our TripAdvisor Community

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There are newer reviews for Sugar Beach, A Viceroy Resort
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Showing 1,139: English reviews
Reviewed 6 January 2017 via mobile

Was a day visitor at The Sugar Beach Viceroy Resort here last week. The parking for visitors is up near the tennis courts where you pick up a shuttle down to the beach area. The beach area is nice with a pretty setting. You need to plan on buying a drink or some food in order to use the resort....

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Helpful?
Thank Kathy A
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We appreciate your feedback about your visit to Sugar Beach, A Viceroy Resort. I would like to take the opportunity to apologise for the incident you described. This is not reflective of our usually very high standards and for that I am truly sorry. We pride ourselves on exemplary service and attention to detail and it would appear...

O'Fallon, Illinois
Reviewed 4 January 2017

My husband and I stayed at Sugar Beach Resort in St. Lucia from Dec. 10-16, 2016. We were there to celebrate my 50th birthday as well as our upcoming 18th anniversary. After much research and reading the reviews from Trip Advisor, we were hopeful that Sugar Beach would be the ideal destination. It far exceeded our expectations. The resort is...

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4Thank jasper1340
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your glowing comments and this delightful and informative review of your double celebration stay at Sugar Beach, A Viceroy Resort. It certainly sounds like you returned home with memories to cherish for all the right reasons. We hope you truly enjoyed your birthday and your anniversary between the Pitons. It will give me great pleasure...

Boulder, Colorado
Reviewed 2 January 2017

This property is a must see from the beautiful lobby decor to the crystal clear water below. Just sitting at the pool bar enjoying a cocktail and watching the yachts sway back and forth between the Pitons is worth the crazy prices of food and drink. You should know that the service is just so-so. They are very friendly, but...

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Helpful?
3Thank KeeleBurgin
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to visit Sugar Beach, A Viceroy Resort during your festive season holiday on St Lucia. I am happy to read that you enjoyed the location and the relaxed ambience of our Bayside Bar. Unfortunately, you visited during one of our busiest periods which may have been the reason service was a little...

Long Island, New York
Reviewed 31 December 2016

The Good: Great people, beautiful weather, crystal clear waters, nice beach. The Not-So-Good: The "all inclusive" package is filled with caveats. Some activities, foods and drinks are included but way too many are not - so you always have to be on the lookout for those pesky asterisks. Also tips are not included - after each meal, you are given...

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3Thank Peter1Hanns
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We appreciate you posting your feedback about your recent stay at Sugar Beach, A Viceroy Resort. From your comments, it appears we fell short in a few areas and for that I am truly sorry. You should not have had to ask for items in your room to be replenished nor for your pool to be cleaned. These...

Tampa, Florida
Reviewed 31 December 2016

We were staying at Stonefield Resort, further up the mountain. This is the beach the shuttle brings you down to, there is a jetty where the scores of different sized water craft moor up to and drop the day tourists for snorkeling. The first day we went the beach was not busy, so we managed to secure a sun lounger...

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Helpful?
Thank MagsWorldUS
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to share your feedback about your day visits to Sugar Beach, A Viceroy Resort. It appears that on balance you enjoyed your time on the beach and the food at our beach bar, despite your disappointments about the cost. We do our very best to balance the needs of our both our...

Connecticut
Reviewed 29 December 2016

We had a Superior Luxury Villa in the 800s with a private plunge pool, couch and eating area outside along with a private bedroom, living room and kitchenette and 2 bathrooms. The shower off the bedroom was a huge double shower. The room was perfect and came with private butlers (Karen and Gus) who spent the entire time making sure...

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Helpful?
1Thank T B
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, On behalf of the entire team I would like to say how delighted we are that you enjoyed your stay at Sugar Beach, A Viceroy Resort. It is always a pleasure to read reviews such as yours and to see that you are already considering a return visit. Thank you for your comments and your business and we...

Austin, Texas
Reviewed 28 December 2016

Me and my wife traveled here for our honeymoon in August of 2016. June - February is considered rainy season in the caribbean, so you should be aware. While it did show it was scheduled to rain almost every day, it would rain for <30 minutes and was not a huge factor. This did not play into my rating of...

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Helpful?
1Thank austinchris69
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to post this extensive review of your honeymoon at Sugar Beach, A Viceroy Resort. I am happy that on the whole you had a great time and enjoyed all of the services and facilities we have to offer. We appreciate your comments about our restaurants and will share them with the Food...

Brussels, Belgium
Reviewed 27 December 2016 via mobile

I would only ever recommend this hotel to someone if they were able to get a great rate on the room. Coming in the highest possible season meant the rooms came with a price tag that just didn't seem correlated to the quality of service or even quality of the room. Our roof had a big damp patch on the...

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Helpful?
5Thank katy h
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, I am disappointed to read about the problems you experienced during your recent stay at Sugar Beach, A Viceroy Resort. We try our utmost to ensure our guest have the most relaxing and enjoyable stay possible, but it would appear that we fell short of the mark in many areas and for that I am truly sorry. I...

Reviewed 23 December 2016 via mobile

My partner and I actually were at Sugar Beach a year ago although I had not actually signed up to Trip Advisor till now and I had promised I would write my comments. Nearly a year on but here goes... This hotel and the staff were actually amazing and up till this day, as I sit in another hotel in...

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Helpful?
Thank DillonLN
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, It is gratifying to read that even a year on, you still have very fond memories of the time you spent at Sugar Beach, A Viceroy Resort. I will be sure to share your review with the rest of the team to reinforce the fact that the small things and attention to detail can create a lasting impression...

New York City, New York
Reviewed 23 December 2016

We chose St. Lucia as our honeymoon destination because we knew that in addition to the beautiful weather and beach - there would be fun excursions to do as well. Someone actually told me St. Lucia reminded them of Hawaii and I completely agree as far as mountainous terrain with the Pitons, zip lining, hiking, etc.! We arrived at UVF...

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2Thank mariabetzios
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good Day, We really appreciate you posting your glowing comments about your honeymoon at Sugar Beach, A Viceroy Resort. It is always such a pleasure to read reviews such as yours but even more so when we know you were celebrating such a special occasion. We will be sure to share your comments with the exemplary team members you have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
Food & drink at the hotel
Bayside Restaurant
Bayside Restaurant
Cuisines: Caribbean, Seafood
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 78 Luxury Sugar Mill Rooms, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. A stunning white sand beach, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 

Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Region: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range: $542 - $2,776 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere
Hotel Style:
#2 Family Hotel in Soufriere
#2 Top resorts Hotel in Soufriere
#3 Spa Hotel in Soufriere
#3 On the Beach Hotel in Soufriere
#4 Romantic Hotel in Soufriere
#4 Luxury Hotel in Soufriere
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Beach, A Viceroy Resort staff and other travellers.
135 questions
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Southwest Oklahoma
6 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Luxury beach bungalow”
 of 5 bubbles JJarvis_12, 23 Mar 2017 | Read review
“We stayed in 611 which was amazing for couples.. full privacy from EVERYONE..”
  • after a brief rain shower.. i say BRIEF.. b/c you get sun 80% of the time
 of 5 bubbles andyhK2789YB, 21 Mar 2017 | Read review
“All rooms seem to have ocean view. Preferred a closer ocean view as it let more light in and was closer to the amenities of the hotel.”
 of 5 bubbles 325lorik, 21 Mar 2017 | Read review
“Any room is perfect”
 of 5 bubbles seri0ustravel, 12 Mar 2017 | Read review
“We loved 506. I would avoid beachfront since you have other guests tromping by.”
 of 5 bubbles mf3307, 3 Mar 2017 | Read review
5 of 5