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Sugar Beach, A Viceroy Resort

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Sugar Beach, A Viceroy Resort
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1,113 Reviews from our TripAdvisor Community

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There are newer reviews for Sugar Beach, A Viceroy Resort
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Showing 1,084: English reviews
Connecticut
Reviewed 3 weeks ago

We had a Superior Luxury Villa in the 800s with a private plunge pool, couch and eating area outside along with a private bedroom, living room and kitchenette and 2 bathrooms. The shower off the bedroom was a huge double shower. The room was perfect and came with private butlers (Karen and Gus) who spent the entire time making sure...

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Helpful?
1Thank T B
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, On behalf of the entire team I would like to say how delighted we are that you enjoyed your stay at Sugar Beach, A Viceroy Resort. It is always a pleasure to read reviews such as yours and to see that you are already considering a return visit. Thank you for your comments and your business and we...

Austin, Texas
Reviewed 3 weeks ago

Me and my wife traveled here for our honeymoon in August of 2016. June - February is considered rainy season in the caribbean, so you should be aware. While it did show it was scheduled to rain almost every day, it would rain for <30 minutes and was not a huge factor. This did not play into my rating of...

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Helpful?
Thank austinchris69
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to post this extensive review of your honeymoon at Sugar Beach, A Viceroy Resort. I am happy that on the whole you had a great time and enjoyed all of the services and facilities we have to offer. We appreciate your comments about our restaurants and will share them with the Food...

Brussels, Belgium
Reviewed 3 weeks ago via mobile

I would only ever recommend this hotel to someone if they were able to get a great rate on the room. Coming in the highest possible season meant the rooms came with a price tag that just didn't seem correlated to the quality of service or even quality of the room. Our roof had a big damp patch on the...

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Helpful?
4Thank katy h
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, I am disappointed to read about the problems you experienced during your recent stay at Sugar Beach, A Viceroy Resort. We try our utmost to ensure our guest have the most relaxing and enjoyable stay possible, but it would appear that we fell short of the mark in many areas and for that I am truly sorry. I...

Reviewed 4 weeks ago via mobile

My partner and I actually were at Sugar Beach a year ago although I had not actually signed up to Trip Advisor till now and I had promised I would write my comments. Nearly a year on but here goes... This hotel and the staff were actually amazing and up till this day, as I sit in another hotel in...

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Helpful?
Thank DillonLN
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, It is gratifying to read that even a year on, you still have very fond memories of the time you spent at Sugar Beach, A Viceroy Resort. I will be sure to share your review with the rest of the team to reinforce the fact that the small things and attention to detail can create a lasting impression...

New York City, New York
Reviewed 4 weeks ago

We chose St. Lucia as our honeymoon destination because we knew that in addition to the beautiful weather and beach - there would be fun excursions to do as well. Someone actually told me St. Lucia reminded them of Hawaii and I completely agree as far as mountainous terrain with the Pitons, zip lining, hiking, etc.! We arrived at UVF...

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2Thank mariabetzios
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good Day, We really appreciate you posting your glowing comments about your honeymoon at Sugar Beach, A Viceroy Resort. It is always such a pleasure to read reviews such as yours but even more so when we know you were celebrating such a special occasion. We will be sure to share your comments with the exemplary team members you have...

Lowestoft, United Kingdom
Reviewed 4 weeks ago

Our accommodation was amazing with a fabulous bathroom with rolltop bath and enormous shower, spacious bedroom dressing room and sitting room.The butler who attended our room couldn't have been more helpful and the resort was first class.

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Thank 602bella
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, On behalf of the entire team, we are delighted you enjoyed your stay at Sugar Beach, A Viceroy Resort. Thank you for sharing your comments. We hope to welcome you back in the not too distant future. Best regards, André Boersma General Manager

Reviewed 4 weeks ago

My husband and I spent our honeymoon at Sugar Beach and had the pleasure to experienced three different rooms. We had a very wonderful experienced and all of the staff was very polite and helpful. The staff appear happy to help at all times. We had several butlers and two especially stick out in our mind, Peter and Swamed. The...

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Helpful?
3Thank Laura U
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time and making the effort to post this extensive review about your honeymoon stay at Sugar Beach, A Viceroy Resort. On behalf of the entire team, we are delighted you enjoyed your time with us and all of the services and amenities we offer. Rest assured, we will pass on your feedback to...

New York City, New York
Reviewed 5 weeks ago

We were thrilled with Sugar Beach, Viceroy. We booked this as a trip to celebrate our anniversary. We booked it with little notice and went in December. We basically just wanted to get away, but what we got was a rocking vacation, largely due to the Sugar Beach resort. We booked a very expensive villa and were not disappointed -...

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1Thank abgnyc
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We really appreciate you taking the time to share your feedback about your anniversary at Sugar Beach, A Viceroy Resort, particularly as you are a newcomer to TripAdvisor. It is always gratifying to read reviews such as yours and to know our team members provided the intuitive touches and attention to detail that made your stay with us...

Key West, Florida
Reviewed 18 December 2016

Sugar Beach is nestled between the 2 pitons in a small cove. The site is magical. You would think yourself somewhere in the Jurassic era. The grounds and gardens are stupendous. The facilities are modern and well-maintained. The staff is attentive and courteous. We resided in a top-notch beach bungalow which was spacious and convenient: right on the beach, huge...

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6Thank 955Chris
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your comments about your stay at Sugar Beach, A Viceroy Resort. Reviews such as yours are rare and it sounds like the resort may not have been the best fit for you as we do accommodate families with children, as well as couples and single travellers. I would like to take the opportunity to apologise...

Plano
Reviewed 17 December 2016

We got back to Texas after a 5 day stay at Sugar Beach. We had a one bedroom beach bungalow, literally right on the beach. We are world travelers for 20+ years now. Among other places, we have been to the Caribbean four times to 5 star luxury resorts as well as to Bora Bora, Moorea, and Rangoria in the...

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2Thank Sephie01
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, It is always such a pleasure to read reviews such as yours and to know how much you enjoyed your vacation at Sugar Beach, A Viceroy Resort. We concur that the resort is in one of the most spectacular locations in the world and feel thankful every day to call Val des Pitons home. Your comments about the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
Food & drink at the hotel
Bayside Restaurant
Bayside Restaurant
Cuisines: Caribbean, Seafood
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 78 Luxury Sugar Mill Rooms, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. A stunning white sand beach, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 

Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Region: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range: $640 - $1,535 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
Reservation Options:
TripAdvisor is proud to partner with West Indies, Hotels.com, Booking.com and Jetsetter so you can book your Sugar Beach, A Viceroy Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere
Hotel Style:
#2 Top resorts Hotel in Soufriere
#2 Family Hotel in Soufriere
#2 On the Beach Hotel in Soufriere
#3 Spa Hotel in Soufriere
#3 Luxury Hotel in Soufriere
#4 Romantic Hotel in Soufriere
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Beach, A Viceroy Resort staff and other travellers.
120 questions
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Southwest Oklahoma
4 months ago

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Questions? Get answers from Sugar Beach, A Viceroy Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a beach front Residence and it was amazing”
 of 5 bubbles Brad_Lizzie, 21 Jan 2017 | Read review
“Resort will not honor any room request. May not even get what you pay for ! Villa pool was useless since water freezing cold.”
 of 5 bubbles MPitonyak, 20 Jan 2017 | Read review
“try for lower down hill as constant shuttling gets a chore after a couple of days”
 of 5 bubbles MarkH346, 6 Jan 2017 | Read review
“Villa #710 had incredible views and lots of privacy.”
  • View from The Terrace restaurant
 of 5 bubbles jasper1340, 3 Jan 2017 | Read review
“We had room 603- it was amazing!”
 of 5 bubbles mariabetzios, 22 Dec 2016 | Read review
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