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09/04/2017 10/04/2017
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    Carayou Hotel & Spa

    3.0 km from Trois-Ilets centre
    • Free Wifi
    • Free Parking
    • Pool
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    Apr 9 Apr 10
    1 room, 2 adults, 0 children
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    Pointe du bout, Trois-Ilets 97229, Martinique
    Rooms
    09/04/2017 10/04/2017
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    09/04/2017 10/04/2017
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    Traveller rating
    Traveller type
    Time of year
    Language
    Reviewed 13 December 2016 via mobile

    very bad... the first impression of "a big nice hotel" disappeared after we entered the room. €700 for dirty walls, broken locks, no mini fridge, no mini bar (guess every self-respecting hotel has a fridge with at least welcoming bottle of water), 30yo bed covers...More

    Helpful?0
    Response from DRV-BSH, Regional Sales Manager at Carayou Hotel & Spa

    Hello Наташа, Thank you for your review We have advised management to take the necessary action. We're really sorry. Best regards Bruno BIABIANI

    Reviewed 1 August 2016

    My friend and me booked a room at Carayou for 3 nights from 28-31 July 2016. The location is perfect and you are close to the marina, shops, bars and many restaurants. However, the wifi connection is really BAD , it doesn't even work and...More

    Helpful?0
    Response from DRV-BSH, Assistante Directeur Régional des Ventes at Carayou Hotel & Spa

    Good morning, We have read your comment very carefully and we feel sorry to not have answered your excpectations. Our clients' satisfaction is very important to us, it's sad that you have not asked to meet a member of the direction during you journey instead...More

    Reviewed 21 July 2016

    I stayed for four days at this beautiful hotel and I give five points because of the service the beautiful hotel and the nice time I had.Because the hotel is for four-three points if you think more general.I had great room with awesome view cleaned...More

    Helpful?1
    Response from DRV-BSH, Sales Manager Assistant at Carayou Hotel & Spa

    Good morning, We're very thankful for your nice comment and are happy to see that our efforts satisfy our customers. The reason most of the staff members don't speak a word of english is that most of our clients come from France and others French...More

    Reviewed 31 January 2016 via mobile

    There is everything together for a good price: pool, white sand beach with beds and shower available, different activities by animators each day, spa, gymn, nice appartements what you can rent from homeaway from individuals with small kitchen and quite old AC but all good!...More

    Helpful?1
    Response from DRV-BSH, Regional Sales Manager at Carayou Hotel & Spa

    Good morning, Thank you for this glowing review We hope to see you again; See you soon Bruno BIABIANI

    Reviewed 13 November 2014

    Booked four nights and only stayed for two nights as I got called back to the office and I was happy to return. Communication was a struggle since the staff spoke little to no English which made it a challenging from the moment I arrived...More

    Helpful?0
    Response from DRV-BSH, Directeur Régional des Ventes at Carayou Hotel & Spa
    Google Translation

    Nous vous remercions d'avoir pris le temps de nous écrire ces quelques lignes et sommes vraiment désolés de n'avoir pu...More

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Restaurant
    • Free Parking
    • Beachfront
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
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    Photos
    Pool/Beach Area (109)
    Hotel & Grounds (98)
    Dining (73)
    Room/Suite (44)
    Nearby
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    Questions & AnswersAsk a question
    wieckowskibeatrice
    bjr j'ai l intention de réserver chez vous à l'hôtel carayou mais j'ai un peu peur car certaines critiques me font reflechir pouvez vs me rassurer cordialement
    2 March 2017|
    Answer Show all 5 answers
    Response from DIR-ADJ | Property representative |
    Bonjour Nous tentons de répondre à l'ensemble des attentes de nos clients. Nous comptons sur vous afin de nous faire confiance tout comme beaucoup de nos fidèles clients. N'hésitez pas à nous rencontrer sur place Bien à... More
    0
    Votes
    Google Translation
    pierre s
    Bonjour, pouvez vous me dire si l'accès a la baignade est possible si l'on n'utilise pas les marches, et m'indiquer si il n'y a pas trop de cailloux dans l'eau devant la plage. Nous envisageons d'y aller en Mai prochain. Merci pour vos réponses.
    1 March 2017|
    Answer Show all 9 answers
    Response from DIR-ADJ | Property representative |
    Bonjour, Il n'y a pas de cailloux dans l'eau, devant la plage Et vous pouvez accéder à la mer par deux accès différents : un avec 4 marches et une rampe et le second avec un accès naturel . Bien à vous, Laure... More
    0
    Votes
    Google Translation
    Lola V
    Suite à mon message pour le DIRECTEUR DE CARAYOU En fait, j'ai oublié de vous dire aussi , que vous n'avez pas vécu ce qu'on a vécu donc c'est facile de dire le contraire. Pour la pagerie, demandez à leur chef de salle, il etait très gentil et il a compris ce qui s'est passé!!! Parfois il faut se mettre à la place des clients... Je crois que j'ai dit ce que je pense. Bien à vous
    3 February 2017|
    Answer Show all 2 answers
    Response from tristanhoa | Reviewed this property |
    Bonjour, je ne contredis personne, je dis tout simplement mon vécu, mon impression, et ce n'est que mon avis ... point final. Salutations.
    0
    Votes
    Google Translation
    Room Tips
    "Get a a room with kitchenette inside the room, not on the balcony."
    tangerinegirl, over a year agoRead review
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