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Ponce Plaza Hotel & Casino

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Ponce Plaza Hotel & Casino
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568 Reviews from our TripAdvisor Community

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Showing 457: English reviews
Canton, Michigan
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 April 2016

Used this hotel to lodge my wedding guests. The setup is beautiful and conveniently in the center of the city. I had an issue with my check in but they tried to fix it as best they could. I did use the hotel premises for wedding pictures and turned out with beautiful pictures due to its colonial theme. The restaurant... More 

Review collected in partnership with this hotel

Helpful?
Thank HappyTraveler_MS
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear HappyTraveler_MS: Thank you for your time and feedback. We are sincerely happy to know that overall you enjoy your stay and facilities. Congratulations and hope to see you soon or next year to celebrate your 1st Anniversary with us at Ponce Plaza! Sincerely, Maricarmen San Antonio More 

San Juan
1 review
Reviewed 7 April 2016

The room was quaint, clean and comfortable. It was in the center of everything. I enjoyed the stay and would return in the future. I enjoyed the town of Ponce lots of food trucks and homemade ice cream.

Review collected in partnership with this hotel

Helpful?
Thank Samkam88
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear Samkam88: Thank you so much for your time and review. WE are happy to know that you enjoy your stay and facilities. We keep in touch to welcoming you back soon! Sincerely, Maricarmen San Antonio More 

Bayamon
Level Contributor
3 reviews
Reviewed 4 April 2016

The services is good and the personal are friendly. The room is clean, good services in the room excellent facilities for breakfast. The location & amenities are excellent, excellent restaurants around the hotel.

Review collected in partnership with this hotel

Helpful?
Thank Fernando A
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear Fernando A: Thank you for your time and review. We are very happy that you find our staff and facilities friendly and nice. Our goal is to give our guest the best customer services and that they can feel like home. Once again, thanks for give us a 5 star review and hope to welcoming you back soon! Sincerely,... More 

Aruba
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 April 2016

Very nice hotel, spacious and clean room. Comfortable bed and the junior suite nice. Melao cafe has good service and great coffee. Hotel Staff is very attentive and ready to help. Good parking and easy access.

Review collected in partnership with this hotel

Helpful?
1 Thank markthiel
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear markthiel Thank you for your time and review. We are happy to know that you can enjoy our facilities and our staff very helpful. We work everyday to give our customer the best services and that they can feel like home. We look forward to welcoming you back soon! Sincerely, Maricarmen San Antonio More 

San Juan, Puerto Rico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 April 2016

Carlos, Eric and Johan were very helpful during my visit. They made me feel as if I was home! I would defiently recommend this hotel for business or pleasure. The location is perfect and very central. :)

Review collected in partnership with this hotel

Helpful?
1 Thank cku43
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear cku43: Thank you for your time and feedback. It's very important to us and we are very happy that you found our staff friendly and helpful. We work hard every day to give our guest the best customer services and that they can feel like home. Hope to see you soon at Ponce Plaza again! Sincerely, Maricamen San Antonio More 

Puerto Rico
Level Contributor
100 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 28 March 2016

We stayed here for 3 nights and it was really pleasing one. The service through out the hotel is excellent. The location is perfect. You have the mountains with waterfalls and swimming ponds only 35 min. away. your right at the center of town in front of the plaza with a lot of good restaurants and bars for night life.... More 

Helpful?
Thank Ricklat
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear Ricklat: Thank you for your time and feedback. It's very important to us and we appreciate. We are very happy to know that you enjoy your stay and facilities. We are working hard to give our guest the best customer services and that you can feel like home. We apologize the situation with the water and this is already... More 

Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 March 2016

This old hotel is classic Ponce and Old SJ architecture, class, and warmth. Helpful staff, great location, beautiful rooms. The front desk staff, especially a young man named Carlos, are extremely accommodating and kind. I whole-heartedly recommend this hotel. Thanks to Amarillis at the coffee place, was so very attentive. I truly recommend this wonderful Hotel to all my friends... More 

Helpful?
1 Thank merkle m
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear merkle m: Thank you for your taking the tome to post a review about your stay with us. We are very happy that you found our location and facilities to be very good and our staff was friendly. Our number one goal is to give our guest the best customer services and that you can feel like home. We... More 

Ponce
1 review
Reviewed 25 March 2016

Overall stay was lovely but some customer service key areas need improvement . Faster service turnaround time for an maintain economic problem . Example waterheater was not adjusted called in waited 30 minutes second call was executed then representative appeared . More rigid clean standards furniture polished , floor tiles polished and grouted to look fresh and new etc.

Review collected in partnership with this hotel

Helpful?
Thank josechompre53
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear josechompre53: Thank you for your time and feedback. It's very important to us. WE are working hard with our employee to give our guest the best customer services. Overall, thanks again to visit us and hope to welcoming you back soon! More 

New Berlin, Wisconsin
2 reviews
Reviewed 25 March 2016

Beautiful view out the balcony of our room. We were fortunate to be upgrade to a two bedroom suite which was wonderful! Very nice to have two bathrooms and a living area. Easy access to the casino for those in our party who wanted to try out their luck!

Review collected in partnership with this hotel

Helpful?
Thank Sandra S
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear Sandra S: Thank you for your time and review. We are happy to know that you can enjoy your stay and facilities. You stay at the Plaza Suite our Exclusive Suite in Ponce Plaza! We hope to welcoming you back soon. Once again, thank you for give us a 5 star review!!! More 

Atlanta, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 March 2016

This hotel is located in the heart of downtown Ponce, which I found to be very friendly and charming. Here is the basic rundown: --Hotel Public Areas: Very nice, old world, classic. Looks like the Dos Equis man might walk through the lobby any minute. --Front Desk: Efficient, friendly, all good --Hotel Dining: The restaurant and the coffee shop were... More 

Helpful?
3 Thank Glen O
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear Glen O: Thank you for your time and feedback. It's very important to us. We are working hard to give our guest the best customer services. We apologize any inconvenience with the noise outside, but this is out of our control. Also we are working to improve and updating our facilities so you can feel like home. We hope... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Ponce Plaza Hotel & Casino is located at the corner of Reina and Union Street, in downtown Ponce. The hotel has a unique concept that intertwines modern style and historical architecture. The historic facade dating from 1882 is regulated by the Puerto Rico Institute of Culture. It was built by the owner at the time, Mr. Francisco Roubert, who along with former ex-slaves conducted this valuable architectural gem and lived for many years with his family. In 1912, it becomes the Liceo Ponceno School, the first all-girl school. After many years as a commercial property, it was purchased by the Munoz family and restored to what today is known as the Ponce Plaza Hotel & Casino. The hotel amenities are, the Casino de la Plaza, Lola Eclectic Cuisine Restaurant, Melao Coffee Shop, Viva Bar and a swimming pool. The Ponce Plaza Hotel and Casino includes 7 rooms that reflect the colonial style of the historic building and 62 rooms that offer a modern touch, all 69 rooms embellish this boutique style hotel in the heart of the city of Ponce, Puerto Rico. ... more   less 

Additional Information about Ponce Plaza Hotel & Casino

Address: Reina & Union Street, Ponce 00733, Puerto Rico
Region: Caribbean > Puerto Rico > Ponce
Price Range: $142 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ponce Plaza Hotel & Casino 3.5*
Number of rooms: 69
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Questions & Answers

Here's what travellers have asked, with answers from Ponce Plaza Hotel & Casino staff and other travellers.
4 questions
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Questions? Get answers from Ponce Plaza Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Verify rooms before client go to them. Double check them”
 of 5 bubbles Diomel, 22 Nov 2016 | Read review
“The only thing, which is not the Hotels, but for the Ponce Municipality'or Agency is to correct the noise of a steel lid in the street near by which is very annoying, specially sleeping at night.”
 of 5 bubbles albertofL4929QW, 17 Oct 2016 | Read review
“Ask for the colonial suites...... and if you can get those, reserve for extra days.....”
 of 5 bubbles gilbertoca, 12 Sep 2016 | Read review
“Call the hotel staff directly and ask them for any details.”
 of 5 bubbles 114Default, 22 Aug 2016 | Read review
“I would request for an upgrade. I would not stay in a regular room again.”
 of 5 bubbles 339tishiab, 15 Aug 2016 | Read review
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