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Ponce Plaza Hotel and Casino

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Ponce Plaza Hotel and Casino
Ponce Plaza Hotel and Casino
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630 Reviews from our TripAdvisor Community

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Showing 507: English reviews
San Juan Metro Region, Puerto Rico
Reviewed 2 August 2016

I made my reservation 2 days before and they help me with it awesome! The rooms clean and neat great location in the center of town a lot of bars and restaurant around parking great slots machines bar good

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Helpful?
Thank joseA4442LS
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear JoseA4442LS: Thank you very much for your review and feedback. We are very happy to know that you enjoy your stay and our facilities. We look forward to welcoming you back soon at Ponce Plaza! Once again, thank you for this 5 star review! Sincerely, Maricarmen San Antonio

San Juan, Puerto Rico
Reviewed 2 August 2016

Just awesome! The room was excellent. Breakfast at the coffee shop Melao(best coffee in town) was great. Lola's Restaurant superb as always! I would come back anytime, also I will recommend it to friends/family.

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Helpful?
Thank nydincas
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear nydincas: Thank you so much for your 5 star review. We are very happy to hear that you enjoy our facilities and restaurants. We look forward to welcoming you back soon! Sincerely, Maricarmen San Antonio

Levittown, PR
Reviewed 29 July 2016

Everything was nice except two things: 1- Problems with the water temperature. We had problems in the shower trying to get warm water. It was too hot or too cold, but every time we tried to set the faucet in the middle, a minute later it switches (by itself) to totally hot or cold. 2-There were a big gap (more...

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Helpful?
2Thank Jose D
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Jose D: We appreciate your time and feedback. For us is very important your comment. We apologize the situation with your room and this has been discuss and documented with the supervisor. We look forward to welcoming you back soon!

Orlando, Florida
Reviewed 27 July 2016

The room was supposed to be "remodeled", instead it was old and dingy. Bedding was stained, the shower pan leaked, the bathroom tiles dirty and we found hairs in the bedding. Dirty hotel and I'll never return!

Review collected in partnership with this hotel
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Helpful?
Thank icarus331
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear icarus331: Thank you for your time and review. We apologize your situation and for falling short of your expectations. We are working hard with making some improvements and that our guest continues feel like home. We look forward to welcoming you soon again and for give us a second opportunity. Any questions, please feel free to contact us! sincerely,...

Caguas, Puerto Rico
Reviewed 27 July 2016

Security personnel and hotel personnel are not responsible people. Neither one watch for guest. If you have situation at hotel your on your own or last solution call police. Here they won't help or resolve any situation

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Helpful?
Thank betty c
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear betty c: We appreciate your time and review. We apologize your situation and for falling short of your expectations. We would like to inform that we have security 24hrs. and we want that our guest feel like home. We look forward to welcoming you soon again and for give us a second opportunity. Any questions, please feel free to...

Puerto Rico
Reviewed 27 July 2016 via mobile

We stayed in this place the weekend of the 22 July until 24th. The experience was a very bad one, the hotel is in a great spot but they have two others in the same area. This was our first time in this hotel and my wife and me where not able to sleep both nights. The noise of the...

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Helpful?
Thank Irving R
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Irving R: Thank you for your time and feedback. We apologize the situation and we would like to inform that we have security 24hrs. and we want that our guest feel like home. Regarding with this long weekend, the hotel receive about 3 groups for weddings and sport events. Its out of our control if they don't response our...

San Juan, Puerto Rico
Reviewed 26 July 2016

Colonial style cozy hotel. Extremely good location to walk and enjoy the city. Nice place to come for meetings or for relaxation. Good restaurants close by within walking distance. Parking available and cheap.

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Helpful?
Thank inesgarcia2016
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear inesgarcia2016: We appreciate your time and feedback We are happy to know that you enjoy your stay and facilities. We look forward to welcoming you back soon!

Guaynabo, Puerto Rico
Reviewed 26 July 2016 via mobile

I stayed in this hotel for 2 nights, absolutely loved it, specially when compared to the other hotels in the area. Great customer service, excellent staff. Rooms were very clean upon arrival and on daily servicing. Check-in and Check-out process were fast and easy. Great parking, though it costs $11 per night. Only real issue was the size of the...

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Helpful?
Thank Javi V
PoncePlazaHotel, Sales Department at Ponce Plaza Hotel and Casino, responded to this review

Thank you for your feedback! We do have Jr. Suites with 2 full beds and a sofa bed, also King Bedrooms with Sofa Beds. We really appreciate your stay. Hope to see you soon back in our hotel!

Dorado
Reviewed 26 July 2016

Ponce Plaza Hotel is located about 15 minutes of Merceita Airport. Has good acomodations and very good service. Is located in a centric part of Ponce and has several restaurants near the hotel. The hotel has a lo of parking to. Overall I like my stay there.

Review collected in partnership with this hotel
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Helpful?
Thank Amavette L
PoncePlazaHotel, Sales Department at Ponce Plaza Hotel and Casino, responded to this review

Thank You for your time, we appreciated. We're really glad you enjoy your stay. We look forward to seen you again!!!

Reviewed 25 July 2016

I absolutely loved this hotel. The check in process was very quick and painless. The hotel itself is a beautiful building right in the center of town. It's walking distance to a lot of the major Ponce attractions such as the cathedral and the Parque de Bombas. The room was spacious and clean. If you are trying to choose between...

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Helpful?
Thank Gina M
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Gina M: Thank you very much for letting us know the experience you had at our property. We are very pleased to hear that your accommodations were to your liking. This is why we work on exceeding our guest expectations and that they can feel like home. Once again that you for your review and hope to see you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Ponce Plaza Hotel & Casino is located at the corner of Reina and Union Street, in downtown Ponce. The hotel has a unique concept that intertwines modern style and historical architecture. The historic facade dating from 1882 is regulated by the Puerto Rico Institute of Culture. It was built by the owner at the time, Mr. Francisco Roubert, who along with former ex-slaves conducted this valuable architectural gem and lived for many years with his family. In 1912, it becomes the Liceo Ponceno School, the first all-girl school. After many years as a commercial property, it was purchased by the Munoz family and restored to what today is known as the Ponce Plaza Hotel & Casino. The hotel amenities are, the Casino de la Plaza, Lola Eclectic Cuisine Restaurant, Melao Coffee Shop, Viva Bar and a swimming pool. The Ponce Plaza Hotel and Casino includes 7 rooms that reflect the colonial style of the historic building and 62 rooms that offer a modern touch, all 69 rooms embellish this boutique style hotel in the heart of the city of Ponce, Puerto Rico. ... more   less 

Additional Information about Ponce Plaza Hotel and Casino

Address: Reina & Union Street, Ponce 00733, Puerto Rico
Region: Caribbean > Puerto Rico > Ponce
Price Range: $121 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ponce Plaza Hotel and Casino 3.5*
Number of rooms: 69
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Ponce Plaza Hotel and Casino staff and other travellers.
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Questions? Get answers from Ponce Plaza Hotel and Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great room”
 of 5 bubbles , 22 Feb 2017 | Read review
“A room in the old section would be nice, but we enjoyed the view from our modern room.”
  • view from room
 of 5 bubbles Newsysuzy, 12 Feb 2017 | Read review
“Please clean thoroughly and control humidity problem. Please try to keep control on loud guest during late hours so the other guest can have a good night sleep!”
 of 5 bubbles carlosenio, 8 Feb 2017 | Read review
“Need better showers”
 of 5 bubbles 483miguela, 20 Jan 2017 | Read review
“More light thus making it to appear bigger”
 of 5 bubbles espejuelos, 10 Jan 2017 | Read review
5 of 5