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Ponce Plaza Hotel and Casino

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Ponce Plaza Hotel and Casino
Ponce Plaza Hotel and Casino
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624 Reviews from our TripAdvisor Community

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Showing 502: English reviews
Puerto Rico
Reviewed 4 days ago NEW

The smelled a humidity, terrible. The cleanest was poor, and service poor. I had to canceled 3 minutes after I maked the check in because I suffer asthma, and the humidity, and the smell of dust caused me fatigue in the first minute I walked in the room. Weeks before I called the hotel for asking if have carpet, and...

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Helpful?
Thank Donna00700
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Donna00700: We appreciate your time and feedback. We apologize any situation with your reservation and room. We are working hard with some renovations and hope to see you soon.

San Juan, Puerto Rico
Reviewed 4 days ago NEW

The visit was perfect and the hotel, room, personel were the best. Was a great time and fun this visit to Ponce. The restaurant and cafe food was great. The hotel was next to the town square so you dont have to use the car. The hotel casino was Ok.

Review collected in partnership with this hotel
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Helpful?
Thank pepepadro
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear pepepadro: We appreciate your time and feedback. We are very happy that you enjoy your stay and our facilities. As we are downtown Ponce, you can walk to many museums in a short time and enjoy the beautiful Plaza! We hope to see you soon again at Ponce Plaza! sincerely, Maricarmen San Antonio

Cincinnati, Ohio
Reviewed 5 days ago NEW

My fiancee and I stayed for one night for a friend's wedding. The location was excellent since the reception was at the old Ponce Casino which is within walking distance from the hotel. The decor transported us to simpler times which was cool and the parking on site was nice and convenient. The bed was really comfortable and the shower...

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Helpful?
Thank deerickcv
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear deerickcv: Thanks for your time and feedback. We are very happy to receive a 5 star review! We apologize any situation with the controller AC at the Historical Building. As historical building the front desk agent control the temperature in the system. WE look forward to welcoming you back very soon! Sincerely, Maricarmen San Antonio

Bayamon, Puerto Rico
Reviewed 6 days ago NEW

Except a sense of humidity in the air, everything was ok. The staff as usual was very friendly and helpfull. The day after the checkout, my wife realized that she left her special pillow in the room. We contacted the front desk and they took care of the pillow until we came back to pick it up.

Review collected in partnership with this hotel
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Helpful?
Thank FELIPE G
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Felipe G; Thank you for your time and feedback. We apologize any situation with your room and we would like to letting you know that we are working hard with some renovations. We hope to see you soon again at Ponce Plaza Hotel and Casino. Sincerely, Maricarmen San Antonio

New York City, New York
Reviewed 1 week ago NEW

I typically chose small inns, but this property has some great advantages. The location is perfection right on the main plaza. The price was great. The main lobby area, and pool area are very nicely renovated, distinctive even. I took a good swim. I didn't get to eat at the restaurants, but they looked nice. Our room was in the...

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Helpful?
Thank Newsysuzy
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Newsysusy: Thank you so much for your time and review. Also for give us a 5 star review. We are very happy to know that you enjoy your stay and facilities. We are working with some renovations and we hope to see you soon again at Ponce Plaza! Sincerely, Maricarmen San Antonio

Lynnfield, Massachusetts
Reviewed 1 week ago

We enjoyed our two night stay at the hotel. The room was very nice and the staff was great. Parking was very convenient with easy access to our room at the hotel. We also liked having dinner at the on site restaurant Lola's. The next time we travel to Ponce we will stay here again.

Review collected in partnership with this hotel
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Helpful?
Thank Bill H
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Bill H: We appreciate your time and feedback. We are very happy to know that you enjoy your stay, facilities and your special dinner at Lola's Restaurant. We hope to see you soon again. This is your house and you are very welcome! sincerely, Maricarmen San Antonio

San Juan
Reviewed 1 week ago

Big humidity problem in room, smell and breathing discomfort. Bathroom floor was dirty and could have been easily cleaned. Noisy room. Street noises and next door room conversations were clearly heard. Excellent location and beautiful lobby.

Review collected in partnership with this hotel
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Helpful?
Thank carlosenio
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear carlosenio: Thanks for your time and feedback. We apologize any situation in your room and we are working hard with some renovations. We look forward to welcoming you back very soon! Sincerely, Maricarmen San Antonio

Bayamon, Puerto Rico
Reviewed 1 week ago

I love this hotel, its just what you need if you wnat to travel at the south of Puerto Rico. The room is super nice, the service and mostly its location; tou cant ask for more because the price is totally affordable.

Review collected in partnership with this hotel
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Helpful?
Thank alianies
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear alianies: We appreciate your time and feedback. We are very happy to know that you enjoy your stay and facilities. We looking forward to welcoming you back very soon! sincerely, Maricarmen San Antonio

San Juan, Puerto Rico
Reviewed 1 week ago via mobile

Great place love it great staff Good rest nice breakfast good coffee. Nice beds need to better the pillows. I love Ponce history we all had a great time. Museums arts great shopping mall. I love castillo serralles. The fire station was exellent history well explain guancha beach restaurants and a lot of places to go. I will return. Thanks

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Helpful?
Thank rafvid
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear rafvid: Thank you for your time and feedback. We are happy to know that you enjoy your stay and your birthday. We look forward to welcoming you back very soon! Sincerely, Maricarmen San Antonio

San Juan, Puerto Rico
Reviewed 2 weeks ago via mobile

We stayed one night at one of the colonial rooms. The room was recently cleaned so that was a plus when we arrived but... - the AC was dripping water on the tired looking dresser Old fashioned and colonial are not equivalent to dainty and damaged -the shower light was not working making it impossible to see anything or shave...

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Helpful?
Thank KLSiRi
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear KLSiri: Thank you so much for your time and feedback. We are working hard with some renovations for 2017. Your opinion is very important to us and we would like that all our guest can feel like home. We look forward to welcoming you back very soon! Sincerely, Maricarmen San Antonio

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Ponce Plaza Hotel & Casino is located at the corner of Reina and Union Street, in downtown Ponce. The hotel has a unique concept that intertwines modern style and historical architecture. The historic facade dating from 1882 is regulated by the Puerto Rico Institute of Culture. It was built by the owner at the time, Mr. Francisco Roubert, who along with former ex-slaves conducted this valuable architectural gem and lived for many years with his family. In 1912, it becomes the Liceo Ponceno School, the first all-girl school. After many years as a commercial property, it was purchased by the Munoz family and restored to what today is known as the Ponce Plaza Hotel & Casino. The hotel amenities are, the Casino de la Plaza, Lola Eclectic Cuisine Restaurant, Melao Coffee Shop, Viva Bar and a swimming pool. The Ponce Plaza Hotel and Casino includes 7 rooms that reflect the colonial style of the historic building and 62 rooms that offer a modern touch, all 69 rooms embellish this boutique style hotel in the heart of the city of Ponce, Puerto Rico. ... more   less 

Additional Information about Ponce Plaza Hotel and Casino

Address: Reina & Union Street, Ponce 00733, Puerto Rico
Region: Caribbean > Puerto Rico > Ponce
Price Range: $121 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ponce Plaza Hotel and Casino 3.5*
Number of rooms: 69
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Ponce Plaza Hotel and Casino staff and other travellers.
4 questions
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Questions? Get answers from Ponce Plaza Hotel and Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room in the old section would be nice, but we enjoyed the view from our modern room.”
  • view from room
 of 5 bubbles Newsysuzy, 12 Feb 2017 | Read review
“Please clean thoroughly and control humidity problem. Please try to keep control on loud guest during late hours so the other guest can have a good night sleep!”
 of 5 bubbles carlosenio, 8 Feb 2017 | Read review
“Need better showers”
 of 5 bubbles 483miguela, 20 Jan 2017 | Read review
“More light thus making it to appear bigger”
 of 5 bubbles espejuelos, 10 Jan 2017 | Read review
“For suites-- go for higher floors... chance for better view.”
 of 5 bubbles mireyak2013, 8 Jan 2017 | Read review
5 of 5