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Holiday Inn Ponce & Tropical Casino

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Holiday Inn Ponce & Tropical Casino
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281 Reviews from our TripAdvisor Community

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Showing 210: English reviews
Houston, Texas, United States
Reviewed 2 weeks ago

beds are like rocks. was here for work. everyone in my crew had back issues and problems with sleeping on these so called beds. the rooms are so so. outdated and need to be redone. the lobby at least no longer smells of cigarettes and mildew. if you think you will be near the beach from the photos. you wont....

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Helpful?
Thank Troy N
Flitwick, United Kingdom
Reviewed 2 weeks ago via mobile

We spent one night in this hotel as part of our round trip holiday around Puerto Rico. The hotel is not near the beach, but you can see the sea from the hotel as it is on a hill. The room was ample and the TV has cable. Unfortunately, our room was located just next to a very noisy and...

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Helpful?
Thank LE21
IHGService, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear LE21, Thank you very much for taking the time to share your recent experience with us. We are delighted to read that your overall stay was enjoyable and found our location commendable. We value your comments about the generator noise. This is a continuous process as we strive further in making our product and services from good to great....

Reviewed 3 weeks ago via mobile

The location is lovely, but solitary. You can come over and enjoy the beautiful view of the sea, but if you want to explore nearby, know that there won't be much to see and you will need someone to give you transportation to leave the area. Service was decent, but strangely more absent in comparison to the service of other...

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Helpful?
Thank Karelys D
Olympia
Reviewed 19 October 2016 via mobile

This place outer shell deceives you. It looks fancy perch on a hill facing the Caribbean Sea, however from the moment you walk in it resembles and smells like a cheap Motel6. The carpet.all over, specialty in the rooms smell at wet/mold infested carpet. The bathtub was clogged the room small refrigerator sounded a broken engine. Disgusting floors and noisy...

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Helpful?
Thank Rivera F
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Rivera F, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Ponce.

Wilmington, North Carolina
Reviewed 15 October 2016

My wife and I along with her brother and sister -in-law all visited the Tropical Casino in Ponce while visiting the southern part of Puerto Rico. While the casino is small, by Las Vegas standards, it was nicely maintained and offered a large number of slot machines, table games like poker, and roulette, and craps....(yeah!) Most of the dealers and...

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Thank pparrothead
Reviewed 3 October 2016 via mobile

Was expecting a more modern room. It is kind of outdated. But for a one night stay it did the job. Room was clean, the front desk was helpful to accommodate limited or handicap access. Don't expect too much entertining, at 12 md no live music or karaoke.

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Thank casperlc33
Reviewed 24 September 2016 via mobile

overall the rooms is very clean, but the front desk service and breakfast area not expected. At the front desk employees listened complain that they had no help. In the restaurant for breakfast there was no attention, just a step across the table waitress was ordered a coffee and never brought it.

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Helpful?
Thank Itzabelle
IHGService, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Itzabelle, Thank you for choosing us and for leaving a short review. I am happy that you found our rooms clean. However, I really regret that you did not fully enjoyed your stay due to the level of service rendered to you. Please accept our sincerest apologies for any inconvenience this may have caused you. Rest assured that your...

Reviewed 10 September 2016 via mobile

Pleasantly surprised with cleanliness and staff, particularly the dinning room staff was very hospitable, attentive and friendly. Our breakfast was fresh, and theyll cook it to your liking very quickly. The room was spacious and the a/c was blowing ridicuolosly cold air, which was welcomed with Ponce being as hot as it is, and specially after a long day at...

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Helpful?
Thank Anthony N
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Anthony N, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again!

Reviewed 7 September 2016

Form the very moment you arrive house staff does anything to make your stay a pleasant one. I remember being in this hotel about 25 years ago when it use to have a Discoteque called "Holly's" and this is a completely new hotel. It has been remodelled and upgraded to modern standards. It is well maintained and very clean. House...

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Helpful?
Thank Bruttusp
Cayey, Puerto Rico
Reviewed 23 August 2016 via mobile

After cruising through the island very tiered and hungry we decided to stay at the Holiday Inn at Ponce. Best choice we could ever made. The staff was very courteous and made an extra effort for our enjoyment. Room service was very good and fast. Definitely will stay again and again. And best of all they give military discount!!!!

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Helpful?
Thank Diazvil
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Diazvil, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.  It's something our staff takes great pride in, so we value your feedback. Looking forward to seeing you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Para informaciÏŒn en Español, haga click: Holiday Inn Ponce HotelBeautifully nestled on top of a panoramic mountain with a breathtaking view of the Caribbean Sea and the Historical City of Ponce known as the City of Museums. The Holiday Inn Ponce Hotel & Tropical Casino offers 116 renovated and spacious guest rooms and junior suites with individually climate control air conditioners and private balconies. Privileged location - El Tropical Casino located in our main lobby opened 24 hours daily. We are located just one mile from the Speed and Splash Water and Racing Theme Park and only 7 miles from the new Costa Caribe Golf Course. Easy access to the heart of Ponce and the tourists zone. Located 80 miles from the main airport Luis Munoz Marin in San Juan and only 12 miles away from the regional Mercedita Airport. Smoke detectors & fire sprinklers. Olympic size pool and kiddy pool with a breathtaking view of the Caribbean Sea. Banquet and meeting facilities for up to 300 persons. Wheel Chair Accessible and non-smoking rooms available. Locally acclaimed restaurant 'Tanama,' Ponce's Nouvelle Cuisine. Live music Friday and Saturday at the Barlavista Lobby Bar with a breathtaking view of the pool and Caribbean Sea. Game Room. Fitness Center. El Tropical Casino is open daily 24 hours with the newest tropical atmosphere. ... more   less 

Additional Information about Holiday Inn Ponce & Tropical Casino

Address: 3315 Ponce Byp, Ponce 00728-1502, Puerto Rico
Region: Caribbean > Puerto Rico > Ponce
Price Range: $169 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Ponce & Tropical Casino 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Holiday Inn Ponce & Tropical Hotel Ponce
Holiday Inn Ponce And Tropical Casino
Ponce Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Ponce & Tropical Casino staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Ponce & Tropical Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay else where cheaper or bring your own mattress”
 of 5 bubbles TroyN52, 22 Nov 2016 | Read review
“King Suite are spacious and with a great view.”
 of 5 bubbles Bruttusp, 6 Sep 2016 | Read review
“The queen bed rooms are very spacious,,will try a King next time.Everything was so beautiful at this location..”
 of 5 bubbles mokim693, 4 Aug 2016 | Read review
“The areas with must activity movements is the floor of the rest, casino and reception area, all the other areas are not noisy.”
 of 5 bubbles Lajas67, 24 Apr 2016 | Read review
“Our room was at the end of the hallwaymy on the second floor very far from the elevator”
 of 5 bubbles arles0108, 28 Mar 2016 | Read review
5 of 5
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