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La Concha Renaissance San Juan Resort

Booking.comUSD 352*
View Deal
Certificate of Excellence
08/05/2017 09/05/2017
1 room 2 adults 0 children
USD 384*
USD 352*
USD 384*
USD 352*
USD 384*
USD 352*
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La Concha Renaissance San Juan Resort
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7,262 Reviews from our TripAdvisor Community

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There are newer reviews for La Concha Renaissance San Juan Resort
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Showing 6,985: English reviews
New York City, New York
Reviewed 10 March 2015

A short air flight from N Y to a beautiful island get away. The weather is perfect and the hotel ,La Concha is just perfect. Clean ,neat and well run. The food and service are great. The beach is nice and the pool is really laid out nice, you can have sun or shade. The rooms are nice with great...

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Helpful?
Thank Kenneth B
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Greetings Kenneth B, We truly appreciate the time you took to share your wonderful La Concha experience with others. We are very glad you got the chance to enjoy everything our hotel has to offer. Our staff works relentlessly every day to provide all of our guests with an exceptional hospitality and service. We also wanted to show you our...

Miami, Florida
Reviewed 10 March 2015

My experience in this hotel was wonderful. The huge shower head made me feel like I was taking a shower in the rain. The view was just so beautiful. I woke up early to see the sun rise. The service was outstanding. Francis checked me in and he was the most courteous. I had a small glitch with the television...

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Helpful?
Thank Jorge S
Manchester, United Kingdom
Reviewed 9 March 2015

The hotel is excellent and the staff more than ready to assist. Our room was a corner studio and was plenty big enough for two people and had a well stocked kitchenette. We did have a couple of issues - tv not working and room not serviced until we called housekeeping in the middle of the afternoon. However both problems...

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Helpful?
1Thank joananyan
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Dear joananyan, We would like to start by thanking you for taking the time to write such a great review about La Concha. We truly appreciate your positive remarks and great feedback despite the small mishaps you encountered. As we strive to improve our service everyday, we will take your observations into consideration and the Housekeeping department will be contacted...

Greer, South Carolina
Reviewed 9 March 2015

Hello, I just returned from a 4-day girls trip. We choose this resort due to the location and the reviews we saw on the internet. While we had a great time on the trip. We were considerably disappointed with the resort as a whole. The location is GREAT! That part is unquestionable. The areas that disappointed us the most were...

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Helpful?
2Thank 95jennifer
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Greetings 95jennifer, Your feedback and the time taken to share it with us are truly appreciated. It is because of reviews like yours, that we can receive the constructive criticism that helps us improve our service everyday. I will discuss with the departments in question all your comments, since the details that you pointed out are very important to us...

Cuero, Texas
Reviewed 9 March 2015

We were pleasantly surprised to see this young, energetic staff go out of their way to be accommodating and honest. When they said the room had a "partial" ocean view - that's exactly what it had. The room we had booked was not ready when we arrived so they upgraded us to a very nice suite. We were not disappointed....

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Helpful?
1Thank Linda A
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Greetings Linda A, Thank you for taking the time to write such a wonderful review. I have conveyed your compliments onto our team members. We take great pride of the warmth and friendliness fostered by our team, who consistently strives to anticipate our guests’ needs and deliver such a personalized service. We are delighted to read you had such a...

Mansfield, Massachusetts
Reviewed 9 March 2015

My family of 5 of spent a week in February at La Concha. Here's the scoop: Pro's Hotel is VERY clean, rooms are spotless and it is a well kept property The staff are super - friendly, helpful, and always greet you with a smile The restaurants on site were generally good The views from the room were super -...

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Helpful?
2Thank Dave02048
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Greetings Dave02048, We appreciate you taking the time to review our hotel and letting us know you had an enjoyable experience despite the mishaps you encountered. For the ones that are in our hands, I can assure you that I will take note of your comments to prevent them from representing a problem again in the future. We work relentlessly...

Fairfax, Virginia
Reviewed 8 March 2015 via mobile

Hotel was very nice. Stayed in newer suite and did not want to leave the room. Tara Torres was extra solicitous towards us at the front desk. She is a gem. Housekeeping was timely and did a great job. We were disappointed in Perla restaurant. It was good not great and overpriced. Oceana restaurant next door is much better. Loved...

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Helpful?
Thank John B
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Greetings John B, It is because of guests like you that we go the extra mile every day and we deeply thank you for taking the time to let others know about your wonderful experience. We take great pride not only in meeting but exceeding your expectations. I will deliver your comments about the restaurant to their management, since we...

Alexandria, Virginia
Reviewed 8 March 2015

I travel for business and lucky enough to get to travel to PR on business. I have stayed here 3 times now and each time I remember why I would like to come back on vacation. I have also stayed at the Ritz Carlton just down the street and came back to the La Concha. (Not that I don't love...

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Helpful?
1Thank glacierapm
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Dear glacierapm, Reading amazing reviews like this one is the reason why we work so hard every day; so that every guest that visits La Concha has the unforgettable experience they all deserve. We thank you immensely for your dedicated loyalty and we appreciate the wonderful comments about our team members’ service. It truly flatters us and makes us happy...

Chicago, Illinois
Reviewed 8 March 2015

Loved this resort. Everything was perfect! Pools, beach, food, service was top notch! Staff was always inquiring if we were happy, having a good time, being taken care of... Very welcoming! Constantly tidying up common areas and beach help was fabulous setting up chairs and umbrellas for us! With a choice of 4 pools and the ocean, we were never...

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Helpful?
Thank SueG1973
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Greetings SueG1973, With a mission to provide superior customer service, we take great pride in serving your needs and we are delighted to read that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them delivering an exceptional service and experience. We would like to thank...

Michigan
Reviewed 7 March 2015

And not for the better. My wife and I stayed here last year and had a pleasent experience. This year was a lot different. The hotel has become one big profit center to the detriment of the paying guest. Profit Center one -- the two pools facing the ocean, one adult, one general use. After being out in the sun...

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Helpful?
5Thank bonesthetraveler
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Dear bonesthetraveler, Thank you so much for taking the time to share your experience with us. We truly appreciate you bringing to our attention the mishaps you encountered during your stay. We deeply regret that you couldn’t enjoy our pool facilities the way we want you to. Our guests’ experience is our number one priority and we work the extra...

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08/05/2017 09/05/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 

Additional Information about La Concha Renaissance San Juan Resort

Address: 1077 Ashford Avenue, San Juan 00907-1128, Puerto Rico (Formerly La Concha Resort: A Renaissance Hotel)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $295 - $561 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Concha Renaissance San Juan Resort 4*
Number of rooms: 483
Reservation Options:
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Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance
Hotel Style:
#2 Business Hotel in San Juan
#2 On the Beach Hotel in San Juan
#3 Romantic Hotel in San Juan
#4 Luxury Hotel in San Juan
#6 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from La Concha Renaissance San Juan Resort staff and other travellers.
308 questions
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New York, New York, United States
The Villages, Florida

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Questions? Get answers from La Concha Renaissance San Juan Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a high floor in the suites tower.”
MarkR165, 24 Apr 2017 | Read review
“Ocean view suite is IDEAL for families; especially if you have any little nappers in tow.”
aThing4PalmTrees, 23 Apr 2017 | Read review
“Rooms that have ocean room, you ccan still hear the ocean even with the windows closed, very nice calming sound.”
patriciacU8723NR, 23 Apr 2017 | Read review
“Ask to see room first”
PuertoRico2013, 23 Apr 2017 | Read review
“Any room facing the ocean”
JZ55, 21 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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