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La Concha Renaissance San Juan Resort

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La Concha Renaissance San Juan Resort
La Concha Renaissance San Juan Resort
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7,182 Reviews from our TripAdvisor Community

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There are newer reviews for La Concha Renaissance San Juan Resort
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Showing 6,910: English reviews
New York City, New York
Reviewed 1 week ago

This was our second stay at this hotel. We traveled without our kids for a long weekend getaway. Everything was as good as we remembered, however, since our last stay, the Vanderbilt has opened and the beach is definitely more crowded. It wasn't much of a problem as I wasn't expecting a quiet beach but I happen to like the...

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Helpful?
2Thank genionyc
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

The time taken to share with us your valuable feedback is truly appreciated. We take great pride meeting our guests' expectations. It was most kind of you to share with us not only your stay highlights, but also the aspects you consider we could improve. We hope to have the pleasure of welcoming you back in the near future. For...

Reviewed 1 week ago via mobile

Went to this hotel July 2016 stood for a weekend. Had a rough start when I had to wait 3 hours to get my room but eventually got it was beautiful nice view of the ocean from my room. Didn't try any restaurants in the hotel but did eat at the restaurants nearby. Favorite restaurant was the Ropa Vieja right...

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Thank will f
Eduardo R, Director of Guest Services at La Concha Renaissance San Juan Resort, responded to this review

Good Morning will f, Thank you for your kind words regarding your stay at La Concha Resort and most importantly for giving us the opportunity to served you. Unfortunately in a property that runs a 90% Occupancy the entire year sometimes early arrivals are very difficult to honored them. If you enjoyed Ropa Vieja, when you come back we suggest...

Reviewed 1 week ago via mobile

This has to be one of the best places I have ever stayed at rooms were amazing with ocean views. The pool very warm the service very friendly. The casino very handy being that close. The atmosphere is awesome and the security is even better. I will stay there again the next time I end up in Puerto Rico. I...

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Helpful?
2Thank Dylan J
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for choosing La Concha Renaissance Resort as your hotel destination in Puerto Rico, and most importantly for taking from your valuable time to share with us your great hotel experience. It was our pleasure hosting you and providing you with the stay we are known for. For new reservations and the best available rate for your next stay...

Washington DC, District of Columbia
Reviewed 1 week ago

We spent a week there. Location of hotel was great. However, service was chaotic at all levels. After spending a lot of time and humility correcting our checkout bills (they charged for parking and breakfast when those were included), we went home and found another dubious charge afterwards. Turns out they charged us ERRONEOUSLY AGAIN for the free breakfast the...

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6Thank qtran22003
Eduardo R, Director of Guest Services at La Concha Renaissance San Juan Resort, responded to this review

Good Morning qtran22003, Thank you for giving me the opportunity to reach to you this time through TripAdvisor. Our guest comments are vital for us to keep improving our accommodation. Allow me to explain once again the situation doing eco to Mr. Daniel Colon words. We have attached in previous emails all the breakfast meals tickets with the corresponding signatures....

Issaquah, Washington
Reviewed 1 week ago

Stayed here for three nights in room over looking pool. Hotel has great location next to beach. Rooms are not luxurious, but sparse. They are neat and clean - Holiday Inn comes to mind - not typical for a Renaissance. Casino is very loud as is lobby bar. Main restaurant is good and breakfast omelets were very well prepared as...

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Helpful?
1Thank Frank S
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for taking the time to share your recent experience at La Concha Renaissance San Juan Resort with us. As a valued guest, I was disappointed to read about your hotel experience. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted a number of areas...

New York City, New York
Reviewed 1 week ago

This hotel is very nice but 2 things make it below average and need a lot of work to improve. The room service is slow and expensive and we only used it one time but did not want to repeat the experience. 2, the housekeeping do not do detailed cleaning and only do the minimum work, they do the beds...

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Helpful?
2Thank joseG8808
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for taking the time to share your recent experience at La Concha Renaissance Resort with us. One of our key priorities is to provide the highest level of friendly, courteous and efficient service. While it was a pleasure having you here as our guest, your feedback regarding our Room Service and Housekeeping departments caught my attention. I am...

Yauco, Puerto Rico
Reviewed 1 week ago via mobile

Great location, have twenty four hour access to gym, casino and poor. Old San Juan is just a few minutes away. If you don't want to drive tourist taxis are also 24 hours in service, they take you any where for a great price.

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1Thank Jose M
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for sharing with us your valuable review. We are pleased to read you enjoyed our hotel grounds, amenities and location so much. For new reservations and the best available rate for your next stay at La Concha Resort, you can contact us directly by calling 1-866-888-1958. At your service, Mike Rivera Hotel Manager mirivera@laconcharesort.com

Reviewed 1 week ago

My friends and I enjoyed our time in La Concha, we were treated with courtesy and respect. We were so tired from our flight, but check-in was very pleasant and we were napping less than 10 minutes after stepping foot in the building! The rooms were nice and clean, and the location was amazing. They have a casino and there's...

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1Thank April S
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

At La Concha Renaissance Resort we believe in a friendly and courteous service and hospitality. It was most kind of you to share with us your stay highlights. For new reservations and the best available rate for your next stay at La Concha Resort, you can contact us directly by calling 1-866-888-1958. At your service, Mike Rivera Hotel Manager mirivera@laconcharesort.com

Reviewed 1 week ago via mobile

Rooms were run down. Air conditioning did not work good. Food was good at pool and Serafina. Bar tenders worked hard...but waiters talked and walked around. We could not get them to wait on us. We had to wait in line at the bar for drinks...and line was long. Waiters and waitress standing around talking, when tried to get them...

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Helpful?
2Thank Frederick B
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for providing us with your valuable feedback. We would like to take this opportunity to apologize for not fully meeting your expectations. Please, rest assured we will share your review with our Management team as your satisfaction is our priority. We hope to have the pleasure of welcoming you back in the future, so we can better deliver...

Boston, Massachusetts
Reviewed 1 week ago via mobile

We recently stayed at this hotel on our first visit to Puerto Rico. I booked a room in the suites tower as I wanted something in between a condo and a hotel room. We also wanted a balcony with an ocean view. The room had a separate living room with a kitchen area that was very convenient. There was a...

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2Thank Karensreview48155904
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for choosing La Concha Renaissance Resort as your hotel destination. Every process in our hotel is aimed at providing you with an enjoyable experience and we are pleased to read that's the quality of stay you had. For new reservations and the best available rate for your next stay at La Concha Resort, you can contact us directly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 

Additional Information about La Concha Renaissance San Juan Resort

Address: 1077 Ashford Avenue, San Juan 00907-1128, Puerto Rico (Formerly La Concha Resort: A Renaissance Hotel)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $306 - $582 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Concha Renaissance San Juan Resort 4*
Number of rooms: 483
Reservation Options:
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Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance
Hotel Style:
#2 On the Beach Hotel in San Juan
#2 Business Hotel in San Juan
#3 Luxury Hotel in San Juan
#3 Romantic Hotel in San Juan
#6 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from La Concha Renaissance San Juan Resort staff and other travellers.
293 questions
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New York, New York, United States
The Villages, Florida

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Questions? Get answers from La Concha Renaissance San Juan Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front is the way to go, but all rooms are really nice and very spacious and clean”
 of 5 bubbles JimD100, 23 Mar 2017 | Read review
“Suite tower city view room 5th floor could hear street noise, mostly voices and music”
 of 5 bubbles ClevelandTraveler22, 22 Mar 2017 | Read review
“Rooms with a Ocean View are great but no real balcony. Cabana level is just as nice with a patio.”
 of 5 bubbles DWS13433, 22 Mar 2017 | Read review
“Had a room overlooking pool and grounds. It had large balcony with table and chairs unlike ocean view rooms.”
 of 5 bubbles LindaK692, 18 Mar 2017 | Read review
“If you care to avoid fraudulent charges on your cc, do not stay here.”
 of 5 bubbles qtran22003, 17 Mar 2017 | Read review
5 of 5