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La Concha Renaissance San Juan Resort

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La Concha Renaissance San Juan Resort
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6,860 Reviews from our TripAdvisor Community

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Showing 6,611: English reviews
Shanghai, China
Reviewed yesterday NEW

Arrived around 4:30 and was told all rooms taken when I complained about room being on third floor versus a high floor as requested. (Hard to believe when check-in starts at 2:00p!) Room ended up near elevator and roof top AC units nearly across hallway from room. View was to ocean but 1/2 blocked by restaurant one floor below. Room...

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Helpful?
Thank Dennis S
Queens, New York
Reviewed yesterday NEWvia mobile

It's close to so much that is walking distance. We had an ocean view room and that ocean sound is all you need to fall asleep at night. It's a beautiful hotel. The staff is extremely nice. Our room was smaller than I expected. It had no microwave. The bathroom, especially the shower, can be cleaned better. Our phone didn't...

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Helpful?
Thank Tatthoo
Reviewed 2 days ago NEWvia mobile

We arrived at 10 minutes to 4 pm and were told our room wasn't ready. Check in time is 4. She tells me it will be ready at 4. She also offers me a lesser room but. I price difference. Which is crap. I'm not paying for the partial ocean view suite to have a street view. So I'm sitting...

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Helpful?
1Thank Alexis M
Reviewed 2 days ago NEWvia mobile

Needs to be updated and over priced but they have excellent customer service I loved all of the valet drivers so sweet and helpful. If you go here ask for David. The rooms are nice but could be upgraded needs better restrooms. Overall it's ok I will not stay here next time I come.

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Helpful?
Thank nikita t
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for taking the time to share your recent experience at La Concha Renaissance Resort with us. I am sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel in all areas. However, although...

Australia
Reviewed 3 days ago NEWvia mobile

I stayed here alone but made many friends in the pool. The biggest highlight was the rooms - overlooking the lovely ocean! The staff were very friendly and professional. One downside was that the resort fee was a surprise!! Most hotels don't charge this beyond Las Vegas. But overall a very good hotel, modern, fancy and well looked after.

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Helpful?
1Thank Robin S
Houston, Texas
Reviewed 3 days ago NEW

Lovely resort with many amenities! Lobby Bar has delicious drinks! (Mango Mojito anyone?!) Breakfast was plentiful and delicious! Pool was the perfect temperature and the pool waitstaff was very attentive. Beach is immaculate with plenty of seating. Casino is small in comparison to others in the States, and some machines were not working properly. However, LOVED the fact that they...

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Helpful?
Thank Kimberly H
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for taking the time to provide us with such flattering feedback on your recent stay at La Concha Renaissance Resort. We take great pride exceeding our guests' expectations and we are pleased to read we achieved our mission during your enjoyable visit. For future reservations and the best available rate for your next stay at La Concha Resort,...

Reviewed 3 days ago NEWvia mobile

Stayed here for my friend's 30th birthday trip. It's in a great location, 24 hour pools & great service. We met Hector Torres at Solera on our first day there & he was absolutely amazing! He made sure we knew everything about the hotel & all the local places we should go. He's a great asset to the hotel. We...

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Helpful?
Thank Renita S
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

There is nothing team members like Héctor wouldn't do to put a smile on our guests' faces. Please, rest assured we will share your great feedback with him for his outstanding service and hospitality. For future reservations and the best available rate for your next stay at La Concha Resort, you can contact us directly by calling 1-866-888-1958. At your...

Kitchener, Canada
Reviewed 5 days ago NEW

We chose this hotel due to the fact that it was on a beach and very close to old San Juan. We had a comfortable suite room which you can view on U-tube from other travellers. All the staff of the hotel were nice and more than accommodating. The Pearl restaurant inside the interesting structure at the back was quite...

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Helpful?
3Thank TheFranticDancer
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for taking the time to share with us your experience at La Concha Renaissance Resort. Our resort fee is 18% of the nightly rate and it includes different hotel amenities like complimentary wifi, complimentary water, towels, beach service with umbrellas and lounges, 24hr gym and pool access and beach toys. We hope to have the pleasure to host...

Boston, Massachusetts
Reviewed 5 days ago NEW

Went to La Concha this Thanksgiving with my family. Fantastic property. Very clean and the staff was incredible. Everyone was helpful and polite and went out of their way to make our stay perfect. My wife ended up sick in bed and they made her homemade chicken noodle soup (not on the menu). What can you say, not many places...

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Helpful?
Thank Russell H
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Making homemade chicken noodle soup for our guests is one of the ways our attentive team members go above and beyond to make sure our valuable guests have an unforgettable hotel experience at La Concha Renaissance Resort. Thank you for taking the time to share with us your wonderful stay and we hope to have the pleasure of welcoming you...

San Diego, California
Reviewed 6 days ago NEW

I stayed at La Concha for 3 nights and couldn't have been happier with my choice. The hotel and beach are beautiful. The staff is very friendly especially the guys working at the outside bar/kitchen (Solera). Jesus, Ovi, and Bryan were really fun to talk to and gave us a lot of recommendations on where to eat and where else...

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Helpful?
Thank kgrimey82
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

We truly appreciate the time taken to share your valuable feedback with us and future guests. It was our pleasure hosting you at La Concha Renaissance Resort to serve you with the high service and hospitality standards we are known for. For future reservations and the best available rate for your next stay at La Concha Resort, you can contact...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 

Additional Information about La Concha Renaissance San Juan Resort

Address: 1077 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly La Concha Resort: A Renaissance Hotel)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $324 - $799 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Concha Renaissance San Juan Resort 4*
Number of rooms: 483
Reservation Options:
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Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance
Hotel Style:
#2 On the Beach Hotel in San Juan
#2 Business Hotel in San Juan
#3 Romantic Hotel in San Juan
#3 Luxury Hotel in San Juan
#6 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from La Concha Renaissance San Juan Resort staff and other travellers.
256 questions
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New York, New York, United States
The Villages, Florida

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Questions? Get answers from La Concha Renaissance San Juan Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Cabanas are not on the beach side of the hotel.”
 of 5 bubbles kimberlyh486, 4 Dec 2016 | Read review
“Go on U-tube to view rooms. I believe the suites will be your best choice.”
 of 5 bubbles TheFranticDancer, 2 Dec 2016 | Read review
“Ask for Ocean view. The price is not much higher and the views are spectacular”
 of 5 bubbles RussellH745, 2 Dec 2016 | Read review
“Get the sea view its great”
 of 5 bubbles GerryScotland49, 1 Dec 2016 | Read review
“Suites are pretty big, and have a full kitchen and fold-out couch if you're looking to split a room with others.”
 of 5 bubbles zombiebacons, 30 Nov 2016 | Read review
5 of 5
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