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La Concha Renaissance San Juan Resort

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1077 Ashford Avenue, San Juan 00907-1128 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (5634)
360
Panoramas (2)
Room & Suite (1510)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from La Concha Renaissance San Juan Resort
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 58 hotels in San Juan
Location
Cleanliness
Service
Value
Welcome to La Concha Renaissance San Juan Resort, a stunning renovation of one of San Juan, Puerto Rico's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in the most prestigious Condado district, our hotel in San Juan is an icon of modernist architecture replete with spacious exhilarating decor and detail.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Car park
Wifi
Paid internet
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Microwave
Flatscreen TV
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family Resort
Languages Spoken
English, Spanish
Hotel links
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8643Reviews463Q+A100Room tips
Traveller rating
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Popular mentions
Carolyn D wrote a review 11 Oct
2 contributions1 helpful vote
It’s a shame because hotel was nice and good location. In the 2 nights I was there over $3000 was attempted on my credit card. Thankfully Jet Blue contacted me. Spoke to the manager, Ms. Colon who was not accommodating. She denied any fraudulent activity when I had dates and times from Jet Blue on charges from hotel! Terrible way to treat a customer when someone on their staff took full advantage of my credit! Shame on Marriott for hiring someone who doesn’t try to accommodate the customer for their own actions. I will never ever stay here again and have written to Marriott headquarters expressing my dissatisfaction. If you choose this hotel I’m warning you to keep careful watch on all credit transactions!!!
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Date of stay: October 2021Trip type: Travelled as a couple
1 Helpful vote
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Denasia W wrote a review 7 Oct
1 contribution
I had a great 21st birthday your staff Uray, Angel and Cesar definitely made it a birthday to remember. The two bartenders were a great help in letting me know what places to go and things to do. While Cesar taught me how to play many different table games at your casino. Definitely will be returning soon.
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Date of stay: October 2021Trip type: Travelled with family
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Ed Y wrote a review 7 Oct
1 contribution
O stars would be more appropriate. First and foremost, check-in should never take nearly an hour. When I finally got to the reception lady she apologized and mentioned that it was only her second week there (I've worked hospitality jobs before, you NEVER say this, it's extremely unprofessional, at least PRETEND like you know what you're doing!). When I got up to my room I immediately noticed a foul odor, upon inspecting the area I noticed that the garbage bin from the previous guest was full to the top and had food waste in it, smelling up the room. It gets worse, my sheets had dried blood on them, and my towels which were folded and locked clean had dirty dark marks all over them. Couldn't believe the place could not get the towels and sheets clean at a bare minimum. Another thing that bugged me about this place, you have to REQUEST for your room to be cleaned, they don't just clean each room each day automatically like every other place. When I called the front desk to get them to clean, I did not anticipate that I would have to follow-up on my request again 3 hours later, and then a third time another hour later. This level of service is reprehensible for the amount of money I paid to stay there. I went for a bachelor party with 11 other people and we collectively probably spent over 10 grand there, it was not worth it at all. A majority of their staff are poorly trained in hospitality or are socially awkward as many did not return greetings when encountered in the common areas. When I travel I fully expect to get dirty looks from the locals, but not from the staff of the place I am staying at. The only person who actually tried to help us out was the manager Virna Flores, she is the only one I have good things to say about, everyone else there needs to be retrained. There is no lifeguard on duty at La Concha and the water conditions are labeled with a red flag as "extremely dangerous". The beach chair attendant told me he does about 8-10 rescues a year as many people get swept out into the sea where the tide hits the rocks. The drinks and food are extremely overpriced at the resort, $16 for a cocktail when you can just go across the street and buy the entire bottle for $20. The hotel said that masks were required in the common areas however only about 50% of people were actually wearing them, I didn't wear one anywhere throughout the duration of my stay because I have a medical exemption and am immune to pseudoscientific propaganda, however the inconsistent enforcement of this policy annoyed me because on the very last day before I was going to check out the security started giving me issues. I told Virna to let the supervisor know not to bother me for this due to my medical exemption. They told me the day before my check out that due to my inconvenience they were going to waive the additional hotel fee on top of my booking. When I went to check out, this all of a sudden became reduced to "just a $100 credit" instead of waived in full. Why tell me one thing and do another? I am appalled at how poor my experience was here for the amount of money spent. I will never visit this hotel let alone this island again. The health department needs to come and shut this place down asap, no hotel should ever leave sheets with dried blood and dirty towels in a room before a new guest checks in.
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
Room Tip: No tips, just don't even go here at all, it is not worth the egregious price tag
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Flifus wrote a review Sep 2021
98 contributions53 helpful votes
We chose La Concha after searching resorts online for it's location and amenities. We requested an ocean front room, on a high floor, close to the elevators and they did not disappoint. The room was spacious and clean. The view was beautiful. The facility was wonderful, and also clean, and followed CDC guidelines making it feel safe. The staff were polite and friendly. There were a few areas of improvement we could note. There was a very long wait for check in; we were never approached on the beach by a server for drinks/etc., causing us to have have to walk up to Solera each time; we could not reach the front desk by phone when calling from the room; and my only complaint about the room was the hot water in the shower was inconsistent. These are minor issues and we had had fantastic time. We would definitely return.
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Date of stay: September 2021
Rooms
Service
Sleep Quality
Room Tip: Get an ocean view on a high floor, the elevators are fast.
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D R wrote a review Sep 2021
Philadelphia, Pennsylvania1 contribution
Loved the location. Very convenient to food and bars. I've read complaints about check in being to long. I check in soon a we arrived. Got here 3 hours before check in and my room was ready. I've read about no housekeeping, we've had our room cleaned everyday. Nice bar area a little pricey but that's to be expected. Will try the casino tonight. Would definitely stay here again. Beach is nice in itself. Water not so much..
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Date of stay: September 2021Trip type: Travelled as a couple
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PRICE RANGE
USD 313 - USD 536 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la concha hotel renaissance, renaissance san juan, san juan renaissance
FORMERLY KNOWN AS
La Concha Resort: A Renaissance Hotel
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
483
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Frequently Asked Questions about La Concha Renaissance San Juan Resort
Which popular attractions are close to La Concha Renaissance San Juan Resort?
Nearby attractions include Casino del Mar at La Concha Resort (0.06 km), Ashford Avenue (0.09 km), and Condado Beach (0.01 km).
What are some of the property amenities at La Concha Renaissance San Juan Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at La Concha Renaissance San Juan Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at La Concha Renaissance San Juan Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at La Concha Renaissance San Juan Resort?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to La Concha Renaissance San Juan Resort?
Conveniently located restaurants include Pannes, Luisa, and Kabanas.
Are there opportunities to exercise at La Concha Renaissance San Juan Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at La Concha Renaissance San Juan Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does La Concha Renaissance San Juan Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at La Concha Renaissance San Juan Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to La Concha Renaissance San Juan Resort?
Many travellers enjoy visiting Old San Juan (4.6 km), Castillo San Felipe del Morro (5.4 km), and San Juan National Historic Site (4.7 km).